How is a service plan different than a manufacturer's warranty?

Where do I buy a CPS Extended Service Plan?

Can I renew my extended service plan?

What should I do if I need service?

Who will perform the service on my product?

What if I transfer my service contract to another person?

Will I have to pay a deductible or any other "hidden costs"?

What exactly is a service plan?
An extended service plan is generally an extension of your original manufacturer's warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. CPS extended service plans lengthen your products coverage for up to and additional 60 months (5 years) to insure you get years of performance satisfaction from your newly purchased product.

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How is this different than the manufacturer's warranty?
A manufacturer's warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.

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Where do I buy a CPS Extended Service Plan?
CPS Extended Service Plans can be purchased along with your product at participating retail and internet affiliates. If you purchased a product from a retail store that does not carry CPS extended service plans, you may call (800) 905- 0443 for an authorized reseller near you.

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Can I renew my extended service plan?
Yes, service plans are renewable and must be submitted 30 days prior to the original plans expiration. Please contact a CPS representative to discuss your renewal options at (800) 905- 0443.

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What should I do if I need service?
CPS offers an easy to use interactive form online which you may use to request that we initiate a claim on your product. Your other alternative is to call the toll-free number (800) 905- 0443 and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity and speed.

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Who will perform the service on my product?
Our company works with over 11,000 authorized service professionals throughout the country. Each technician is extensively trained by the respective manufacturers to provide service on your products. Technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to insure their level of expertise is as current as the new products which hit the market. We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.

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May I transfer my service plan to another person?
Our service plans are 100% transferable. If you would like transfer ownership of the covered product along with its coverage, we require that the request be supplied in writing. For assistance please contact a CPS Representative at (800) 905- 0443. Please have all of the new owner's information at hand when requesting a transfer.

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Will I have to pay a deductible or any other "hidden costs"?
Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every CPS service plan carries a $0.00 deductible along with low premiums. This means that with a CPS service plan there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.

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If you experience any difficulty with our site Please e-mail or call us toll-free at (800) 905- 0443 and a customer representative will be glad to assist you.