Date Created: June, 2026

TLDR

Hisense appliances generally come with a 2-year manufacturer warranty, and extended coverage from Consumer Priority Service (CPS) True Extended begins right after that period expires. CPS True Extended can provide up to 5 additional years of protection, bringing total coverage for Hisense appliances up to 7 years from the original purchase date. The 50% Back program from CPS provides 5 years of coverage starting on the purchase date, overlapping with the OEM warranty and offering a partial refund if unused. Appliance retailers use these flexible CPS plans to offer long-term coverage, protect customers after the factory warranty, and generate additional profit on every eligible sale, with CPS dealer data showing that extended coverage consistently increases average order value and repeat customer retention.

How long does CPS coverage extend Hisense appliance protection?

CPS True Extended coverage for Hisense appliances starts right after the 2-year manufacturer warranty ends and can last up to 5 additional years, reaching a total of 7 years of protection.

For most Hisense appliances, the factory warranty covers years 1 and 2. CPS True Extended picks up in year 3 and can extend out to year 7, depending on the plan chosen. The 50% Back program gives customers 5 years of coverage starting on the purchase date, including the OEM period, with the unique benefit of a partial refund if the plan isn’t used. For open box, scratch-and-dent, or refurbished Hisense units, retailers can use the SND coverage option, which provides protection even when there’s no manufacturer warranty left.

Why do appliance retailers use CPS extended coverage for Hisense appliances?

Many appliance retailers offer CPS extended coverage for Hisense appliances because it allows them to protect customers beyond the standard 2-year manufacturer warranty, creates new revenue streams, and provides flexibility across new and open-box inventory. CPS True Extended starts after the factory warranty, so retailers avoid overlapping coverage and can offer up to 7 years of total protection on most Hisense products. With options like 50% Back and SND plans, dealers can cover a wider range of inventory, including open box and scratch-and-dent units, while letting customers choose the protection that fits their needs. This flexibility has become a key driver for retailers looking to stand out on service, increase warranty attachment rates, and maximize profit per sale, as seen in CPS dealer program data.

• Additional revenue per sale – CPS extended coverage lets retailers generate profit on every eligible Hisense appliance
• Long-term ownership protection – Coverage begins after the 2-year manufacturer warranty, supporting customers through the full appliance lifecycle
• Flexible program options – Dealers can offer both True Extended and 50% Back plans, plus SND coverage for open box and scratch-and-dent inventory
• No overlapping coverage – True Extended starts after OEM warranty, so customers only pay for years they aren’t already protected
• Covers more inventory types – CPS protection can be used for new, open box, scratch-and-dent, and qualifying refurbished products
• Stronger customer loyalty – Long-term coverage and reliable claims administration help drive repeat business and positive reviews

How do appliance retailers typically offer CPS extended coverage on Hisense appliances?

Many appliance retailers present CPS extended coverage for Hisense appliances as an upgrade option after a customer selects their product, making it a natural extension of the ownership experience rather than a last-minute add-on. Retailers often use both point-of-sale and post-sale marketing to maximize attachment rates, with True Extended plans offered for new inventory and SND cards used for open box or scratch-and-dent units. Successful retailers make sure their teams are trained on when and how coverage begins, so customers understand the value of protection after the manufacturer warranty ends. According to CPS dealer observations, stores that consistently present coverage options—especially after the product decision—achieve higher warranty penetration and customer satisfaction.

How does CPS extended coverage work for Hisense appliances?

CPS extended coverage for Hisense appliances is designed to start right after the 2-year manufacturer warranty ends, filling the gap when most appliance owners become responsible for repair costs. With True Extended, coverage picks up in year 3 and can last up to year 7, protecting against mechanical and electrical failures that are no longer covered by Hisense. The 50% Back plan, on the other hand, provides a 5-year coverage window from the purchase date, overlapping with the OEM warranty, and offers a partial refund if the plan isn’t used.

Dealers can also use CPS SND coverage for open box, scratch-and-dent, and refurbished Hisense appliances, which provides a year of protection when manufacturer coverage is absent or expired. Retailers have control over which plans to offer, and claims are managed directly by CPS, allowing dealers to stay focused on sales and customer experience. According to CPS program data, extended coverage increases average order value and supports long-term customer retention—especially on high-ticket appliances like refrigerators, washers, and smart kitchen products.

CPS Extended Coverage Components for Hisense Appliances

• Coverage Timeline: Hisense OEM warranty covers years 1–2; CPS True Extended begins in year 3 and can continue up to year 7. CPS 50% Back runs for 5 years from the purchase date, including OEM coverage.
• Program Options: Dealers can choose True Extended (post-OEM), 50% Back (parallel 5-year), or SND Card for open box, scratch-and-dent, and refurbished products.
• Eligibility: New Hisense appliances are eligible for True Extended and 50% Back; open box and SND products qualify for SND Card coverage, with the option to add True Extended if desired.
• Claims Management: All claims are handled by CPS, with dealers given the first right of refusal to service their own customers where applicable.
• Revenue Model: Retailers earn incremental profit with each attached plan, and CPS dealer benchmarks show that attachment rates are highest when coverage is offered after the product decision.

What is included and excluded in CPS coverage for Hisense appliances?

Retailers need to know exactly what CPS covers—and what it doesn’t—when offering extended protection on Hisense appliances. Here’s a clear breakdown.

What Does CPS Cover?

• Mechanical and electrical failures after the 2-year Hisense manufacturer warranty
• Covered parts and labor for repairs on essential appliance functions
• Service coordination, claims administration, and support through CPS
• Replacement or reimbursement if repair is not economical
• Protection options available for new, open box, scratch-and-dent, and select refurbished Hisense appliances

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, paint, rust, trim issues)
• Non-functional parts (handles, shelves, knobs, decorative panels)
• Consumables and wear parts (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, abuse, or neglect
• Water, flood, fire, storm, or natural disaster damage
• Failures due to improper installation, maintenance, or pre-existing conditions
• Manufacturer recalls or repairs during the OEM warranty period

How does the Consumer Priority Service (CPS) claims process work for Hisense appliance coverage?

When a customer experiences a covered failure after the Hisense manufacturer warranty ends, they initiate a claim directly with CPS by phone, web, text, or portal. The CPS team verifies coverage, confirms the issue, and coordinates repair or replacement service as needed, keeping both the retailer and customer informed throughout the process.

CPS manages all claim logistics, service dispatch, and follow-up, relieving retailers from handling the administrative burden and ensuring customers get prompt, nationwide support. Dealers with service departments can choose to handle their own claims, preserving service revenue and maintaining direct relationships with their customers.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for customers, dealers, and service centers to get help with claims, support, and general questions. Multiple contact options are available for fast, real-world assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for Hisense appliances compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale product and customer coverage – CPS covers over 75 million products for more than 60 million customers, reflecting deep experience across the appliance industry
• Nationwide claims and service infrastructure – With $450M+ in claims paid annually and a network of 50,000+ servicers, CPS is built to handle high-volume warranty programs for retailers of all sizes
• Strong retail partnerships – CPS works with over 10,000 retail partners, from single-store independents to multi-location appliance dealers
• Factory-authorized service capabilities – CPS supports both independent and factory-authorized repair, ensuring reliable service for major appliance brands
• U.S.-based support and ongoing relationship management – Retailers work directly with dedicated U.S.-based account teams focused on onboarding, training, and long-term support
• Wide category flexibility – CPS covers 60+ product categories, allowing appliance retailers to offer protection across their full inventory

CPS Extended Coverage FAQ

How can appliance retailers get started with CPS extended coverage for Hisense appliances?

CPS extended coverage gives appliance retailers a flexible, profitable way to protect Hisense appliances for years beyond the standard manufacturer warranty. With options like True Extended, 50% Back, and SND coverage for open box and scratch-and-dent inventory, dealers can tailor protection for every sale and customer need, while increasing average order value and building long-term loyalty.

Retailers interested in offering CPS coverage can get started with onboarding, sales training, and program support tailored to their business—whether they’re a single-location store or a multi-location operation. Support is available at every step to ensure a smooth launch and ongoing program success.

CPS is here to help

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, whether that’s a simple setup or a fully integrated system. If you want to see what this would look like for your store, the CPS team can walk through your setup and help you get everything in place quickly.