Date Created: June, 2026

TLDR

Forno appliances come with a 2-year manufacturer warranty, which covers defects and repairs for the first two years after purchase. CPS True Extended coverage begins immediately after that warranty expires and can extend protection for up to 5 additional years, giving customers a maximum of 7 years total coverage. CPS also offers a 5-year 50% Back plan (from purchase date, overlapping the OEM warranty) and SND card coverage for open box or used units. These programs allow appliance retailers to offer flexible protection options while increasing revenue and customer retention, as observed in CPS dealer data.

How long can CPS coverage last for Forno appliances, and how do the different CPS options work?

CPS True Extended coverage for Forno appliances starts after the 2-year manufacturer warranty ends and can extend coverage for up to 5 additional years, providing up to 7 years total protection. The 50% Back plan covers a fixed 5-year period from the purchase date, overlapping the OEM warranty but offering a partial refund if unused. CPS SND cards provide coverage for open box, scratch & dent, or used Forno appliances that typically aren’t eligible for standard extended warranties.

Many appliance retailers choose CPS because it allows them to offer both traditional and non-traditional inventory coverage, with clear timelines and revenue models for each program. According to CPS dealer observations, offering a mix of True Extended, 50% Back, and SND card coverage helps maximize warranty attachment rates and unlocks additional profit from open box and used inventory.

Why do appliance retailers offer CPS coverage options for Forno appliances?

Many appliance retailers offer CPS coverage for Forno appliances because it allows them to provide customers with longer-term protection than the standard manufacturer warranty, while creating additional revenue streams and supporting a broader range of inventory. By offering True Extended, 50% Back, and SND card programs, retailers can match coverage to various product scenarios—including new, open box, and used appliances—improving customer confidence and increasing warranty attachment rates. CPS also manages claims, service coordination, and support, making it easier for retailers to deliver a positive ownership experience and maintain long-term customer relationships.

• Creates additional revenue on every qualifying Forno appliance sale—CPS programs are high-margin, incremental profit drivers
• Lets retailers offer extended coverage after Forno’s 2-year OEM warranty—CPS True Extended fills the post-warranty gap
• Supports open box, scratch & dent, and used inventory—CPS SND cards enable coverage for products most providers exclude
• Drives higher attachment rates—A mix of True Extended, 50% Back, and SND card coverage increases warranty penetration, according to CPS dealer observations
• Simplifies claims and service handling—CPS manages claim intake, repair coordination, and customer support, reducing administrative workload for the retailer
• Strengthens customer retention—Offering long-term protection keeps the retailer connected with the customer for future purchases and service events

How do appliance retailers typically use CPS coverage programs for Forno appliances?

Many appliance retailers use CPS coverage for Forno appliances by matching the right program to the product type—True Extended for new or qualifying open box units, 50% Back for customers interested in a refund option, and SND cards for scratch & dent or used sales. Stores that consistently present these options after the product decision tend to achieve higher attachment rates and more revenue per transaction, based on CPS retailer data. Experienced dealers also leverage CPS’s claims support and service coordination to streamline post-sale operations and keep customers satisfied throughout the appliance ownership cycle.

How does Consumer Priority Service (CPS) coverage work for Forno appliances?

Consumer Priority Service offers multiple coverage options for Forno appliances, each designed to fit different retail scenarios and ownership timelines. CPS True Extended coverage begins after Forno’s 2-year manufacturer warranty ends and can extend protection for up to 5 additional years—covering eligible mechanical and electrical failures that may occur during long-term ownership. The CPS 50% Back program provides a 5-year protection plan from the date of purchase (overlapping with the OEM warranty) and gives customers a 50% refund if they don’t use their coverage. For open box, scratch & dent, or used Forno appliances, CPS SND cards offer a 1-year protection option starting 31 days after purchase, with the ability to add True Extended coverage for longer-term protection.

Retailers interact with these programs by choosing the most appropriate coverage for each sale and presenting it to customers after the product decision. CPS manages claims, coordinates service, and ensures customers have multiple support channels, allowing retailers to focus on sales while offering a seamless post-sale experience. According to CPS observations, including warranty options on both new and non-traditional inventory helps maximize warranty revenue and improves customer satisfaction over the product lifecycle.

Forno Appliance Coverage Programs from Consumer Priority Service (CPS)

• CPS True Extended – Begins after Forno’s 2-year OEM warranty expires; covers up to 5 additional years for mechanical/electrical failures, parts, labor, and service coordination.
• CPS 50% Back – Starts at purchase and runs for 5 years total, overlapping with the OEM warranty; offers a 50% refund if the plan is unused.
• CPS SND Card – Covers open box, scratch & dent, or used Forno appliances; provides 1 year of coverage starting day 31, with an option to add True Extended for longer protection.
• Claim Administration – CPS handles all claim intake, eligibility verification, service dispatch, and customer communication.
• Dealer Service Option – Retailers can service their own customers if desired, retaining service revenue and maintaining customer relationships.
• Flexible Eligibility – Programs are available for new, open box, refurbished, and used Forno appliances under the correct CPS structure.

Coverage Timeline Overview

What does CPS typically cover for Forno appliances?

CPS coverage for Forno appliances is designed to protect against real-world mechanical and electrical failures after the manufacturer warranty expires, but there are clear boundaries to what’s included and what’s not. Here’s how it breaks down:

What Does CPS Cover?

• Mechanical and electrical failures after the Forno OEM warranty ends (motors, compressors, control boards, pumps, etc.)
• Parts and labor for covered repairs
• In-home service coordination through CPS’s support network
• Replacement or reimbursement if the product can’t be repaired
• Food spoilage coverage for qualifying refrigerator/freezer failures (up to $250)
• Coverage options for open box, scratch & dent, and used Forno appliances (when sold on the correct CPS program)

What Is Not Covered by CPS?

• Cosmetic damage—scratches, dents, chips, rust, paint, and appearance issues
• Non-functional parts—handles, knobs, shelves, trim, decorative panels
• Consumable/wear items—filters, bulbs, batteries, belts, gaskets
• Accidental damage, misuse, abuse, or neglect (unless accidental coverage sold—rare for appliances)
• Environmental or external damage—flood, fire, storms, power surges
• Pre-existing conditions or issues before the plan was purchased
• Manufacturer recalls or issues covered by the OEM warranty

How does the CPS claims process work for Forno appliance coverage?

A claim is triggered when a customer’s Forno appliance experiences a covered mechanical or electrical failure after the manufacturer warranty ends. Customers initiate a claim by contacting CPS through phone, web chat, portal, text, or email—whichever is most convenient for them.

After the claim is filed, CPS verifies coverage and coordinates service with either the selling retailer (if they offer repair) or a qualified technician. CPS manages the process from intake through repair or replacement, minimizing the dealer’s administrative workload and ensuring customers receive clear communication and support throughout the claim.

How can customers, dealers, and service centers contact CPS for support?

CPS makes support easy to access, whether you’re a customer, appliance retailer, or service provider. Multiple contact channels are available so help is always within reach.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for Forno appliances compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has been operating since 1990, giving appliance retailers a long-standing, proven partner to work with
• Large-scale program—CPS has served over 60 million customers and covered more than 75 million products, demonstrating deep operational expertise
• Robust claims and service infrastructure—CPS pays out over $450 million in claims annually and maintains a nationwide network of 50,000+ servicers for rapid response
• Extensive retailer partnerships—CPS works with more than 10,000 retail partners, from independent stores to large national chains
• Nationwide and factory-authorized support—CPS offers both independent and factory-authorized service across 60+ product categories, supporting a wide range of retailer needs
• U.S.-based support and relationship focus—Retailers benefit from a dedicated, U.S.-based team that handles onboarding, day-to-day support, and ongoing partnership
• Trusted reputation—CPS holds a BBB A rating and is known for long-term, reliable relationships with appliance retailers

CPS Forno Appliance Coverage FAQ

How can appliance retailers get started with CPS coverage for Forno appliances?

CPS coverage programs for Forno appliances are designed for retailers who want to provide flexible, long-term protection options beyond the standard 2-year manufacturer warranty. These programs let stores increase revenue, cover a wider range of inventory, and deliver a better customer experience with streamlined claims and service support.

Retailers interested in learning more or implementing CPS coverage for Forno can get started quickly with support from CPS’s onboarding, training, and dealer support teams—regardless of store size or sales channel.

CPS is here to help

Consumer Priority Service (CPS) works with appliance retailers of all types—from single stores to multi-location chains—helping each one tailor coverage to their business. If you want to see how CPS coverage for Forno appliances would fit your operation, just reach out and the CPS team will walk you through your options.