Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

AGA appliances typically come with a 5-year manufacturer warranty. CPS True Extended coverage begins after the OEM warranty expires, allowing retailers to offer additional protection for up to 3 more years (8 years total coverage). CPS 50% Back coverage provides 5 years of protection from purchase, while SND cards enable coverage for open box and non-new inventory. Appliance retailers choose these options to create new revenue streams and support customers through the full ownership cycle, as most major repairs happen after the initial warranty period.

How long can CPS coverage extend protection for AGA appliances?

CPS True Extended can extend protection on AGA appliances for up to 3 years beyond the 5-year manufacturer warranty, reaching a total of 8 years.

Coverage timing is straightforward: the manufacturer covers years 1–5, then CPS takes over from year 6 through year 8 if the extended plan is selected. For the 50% Back plan, protection starts at purchase and runs for 5 total years (overlapping the OEM warranty), with a 50% refund if unused. SND card programs provide 1-year coverage for open box or refurbished AGA products, then True Extended can be added for further extension. According to CPS dealer data, extending coverage beyond the OEM term helps retailers capture 10–25% more revenue per eligible sale, especially on premium brands like AGA.

Why do appliance retailers offer CPS extended coverage for AGA appliances?

Appliance retailers offer CPS extended coverage for AGA appliances because it allows them to provide long-term protection beyond the manufacturer’s 5-year warranty, giving customers peace of mind and reducing out-of-pocket repair costs in later years. This approach is especially important for premium brands like AGA, where ownership expectations and repair costs are both higher than average. Retailers also benefit from new revenue opportunities, flexible coverage options for open box or non-new units, and streamlined claims support. CPS dealer observations show that offering post-warranty protection increases customer satisfaction and attachment rates for high-end appliance sales.

• Creates new profit opportunities—CPS extended coverage generates additional revenue on every eligible AGA appliance sale
• Extends customer protection past the 5-year OEM warranty—retailers can cover years 6–8, filling the common repair gap
• Supports open box and non-new sales—SND card programs allow coverage for open box or refurbished AGA appliances
• Simplifies claims administration—CPS manages the entire claims process, reducing dealer workload
• Improves customer retention—long-term coverage keeps customers connected to the retailer for service and future sales
• Adapts to multiple inventory types—CPS programs work for new, open box, and qualifying used appliances

How do appliance retailers typically incorporate CPS coverage into AGA appliance sales?

Many appliance retailers position CPS extended coverage as an add-on to every AGA appliance sale after confirming the product decision. Successful stores present True Extended protection as a way to extend the factory-backed experience and protect against high repair costs that can occur after the 5-year OEM warranty ends. Retailers also use SND card options to cover open box and refurbished AGA units, which helps move discounted inventory while maintaining margin. According to CPS retailer trends, presenting extended coverage after the initial sale decision can boost attachment rates on premium appliances by 20–45% compared to entry-level models.

How does CPS extended coverage work for AGA appliances?

Consumer Priority Service (CPS) extended coverage for AGA appliances is designed to start when the 5-year manufacturer warranty ends, offering up to 3 additional years of protection. Retailers can select from the True Extended plan (years 6–8), the 50% Back plan (5 years total from purchase), or SND card programs for open box and refurbished units. All plans are structured to pay for eligible mechanical and electrical failures, parts and labor, and can include added benefits like food spoilage reimbursement for refrigerators or freezers.

Retailers can offer these programs at the point of sale or through post-sale outreach. CPS manages claims, service coordination, and customer support. Many appliance dealers find that offering extended coverage on premium brands like AGA creates additional revenue opportunities and increases customer satisfaction, as most major repairs occur after the initial manufacturer warranty period according to CPS ownership data.

Key Components of CPS Coverage for AGA Appliances

How Retailers Use These Options

• Present True Extended as a factory-backed continuation after the AGA warranty
• Offer 50% Back for customers who want immediate protection with a potential refund
• Attach SND cards to open box/used units to move inventory with coverage
• Leverage post-sale marketing to recover missed warranty opportunities
• Use CPS claims administration to reduce store workload and improve customer satisfaction

What is included and excluded in CPS extended coverage for AGA appliances?

CPS coverage for AGA appliances is designed to handle real failures, but it’s important to set clear expectations on what’s covered and what isn’t.

What Does CPS Cover?

• Mechanical and electrical failures after the 5-year OEM warranty ends
• Parts and labor for covered repairs, including major components (motors, control boards, compressors, fans, pumps)
• In-home service coordination and authorized repairs
• Replacement or reimbursement if repair is not feasible (“No Lemon” guarantee)
• Coverage for new, open box, and qualifying refurbished AGA appliances (via SND card)
• Additional benefits such as food spoilage reimbursement (for eligible refrigeration products)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, paint or finish issues)
• Non-functional parts (handles, knobs, shelves, decorative trim)
• Consumables and wear items (filters, light bulbs, batteries, belts, gaskets)
• Accidental or physical damage (impact, drops, misuse, abuse)
• Damage from water, flooding, fire, or natural disasters
• Failures caused by improper installation, neglect, or lack of required maintenance
• Pre-existing issues or failures during the manufacturer warranty period
• Manufacturer recalls or service campaigns (OEM responsibility)

How does the CPS claims process work for AGA appliance coverage?

A claim is triggered when an AGA appliance covered by CPS experiences a mechanical or electrical failure after the manufacturer warranty ends. Customers can start a claim by contacting CPS via phone, online portal, web chat, text, or email, providing basic product and issue information.

Once the claim is filed, Consumer Priority Service reviews coverage eligibility, coordinates authorized service or repair, and communicates directly with the customer. Retailers are not responsible for claim administration, which reduces operational workload and helps ensure a positive ownership experience for both the customer and the store.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service offers multiple ways for customers, dealers, and service centers to get help quickly. Support is available nationwide and handled by real people via phone, web, portal, chat, text, and email.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for AGA appliances compare to manufacturer and traditional warranty options?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established industry partner—Consumer Priority Service (CPS) has been supporting appliance retailers since 1990, offering stability and experience
• Broad customer and product reach—CPS covers over 75 million products for more than 60 million customers, giving retailers confidence in program scale
• Robust claims infrastructure—With $450M+ in claims paid annually and 50,000+ service providers nationwide, CPS is equipped for high-volume support
• Strong retail network—CPS partners with over 10,000 retailers, from independent stores to large chains, reflecting deep experience across sales models
• Nationwide and factory-authorized service—CPS offers both independent and factory-authorized repair options for reliable service delivery
• U.S.-based support and ongoing relationships—Retailers and customers interact with dedicated, U.S.-based teams for onboarding, support, and claims
• Comprehensive category coverage—CPS warranties span 60+ product categories, accommodating the full range of appliance retailer inventory needs

CPS Extended Coverage for AGA Appliances FAQ

How can appliance retailers get started with CPS extended coverage for AGA appliances?

CPS extended coverage for AGA appliances gives retailers a way to offer long-term protection beyond the typical 5-year manufacturer warranty. The program supports flexible coverage options, including True Extended, 50% Back, and SND cards for open box or refurbished units, with CPS managing claims and service after the OEM warranty ends.

Retailers looking to add CPS coverage to their AGA appliance sales can get started quickly with onboarding, training, and support for both in-store and ecommerce environments. This flexibility allows stores of all sizes to increase revenue and improve customer satisfaction without increasing operational complexity.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, from single-store setups to multi-location chains. If you want tailored guidance or need to see how CPS coverage would fit your AGA appliance sales, reach out to the CPS team for a walkthrough and fast setup.