Date Created: June, 2026

TLDR

Several luxury appliance brands—including Speed Queen, True Residential, Blomberg, and Signature Kitchen Suite—offer 3-year manufacturer warranties on select appliances. These warranties provide three years of OEM coverage from the purchase date, covering manufacturer defects and functional failures. CPS True Extended begins after the OEM warranty expires, providing up to 8 years of total coverage for eligible products, while the CPS 50% Back plan provides a 5-year term starting at purchase with a refund option if unused. Appliance retailers use these programs to extend protection for customers, cover more inventory types, and generate additional revenue beyond the manufacturer warranty period. According to CPS dealer observations, offering extended protection on luxury appliances increases attachment rates and average order value.

Which luxury appliance brands offer a 3-year manufacturer warranty, and how do CPS programs extend coverage?

Luxury appliance brands known for 3-year manufacturer warranties include Speed Queen, True Residential, Blomberg, and Signature Kitchen Suite. These warranties start on the purchase date and typically cover manufacturer defects and major functional failures for the first three years of ownership. After the OEM warranty ends, Consumer Priority Service (CPS) True Extended coverage can begin, extending protection for up to five more years depending on the brand and plan chosen. The CPS 50% Back program offers a 5-year term from the date of purchase, overlapping with the OEM warranty, and provides a 50% refund if unused. For open-box, scratch-and-dent, or used luxury appliances, CPS SND cards allow dealers to offer coverage even when no manufacturer warranty exists. This flexibility lets retailers protect all types of inventory and create additional revenue streams by offering long-term protection beyond what the OEM provides.

Retailers often use CPS True Extended to offer the longest total coverage available for luxury appliances, while the 50% Back plan fits customers who want a five-year term with an unused refund option. The SND card program allows protection for open box, scratch-and-dent, or used luxury appliances, which can help move higher-value inventory and increase customer trust. According to CPS retailer data, luxury appliance buyers have higher attachment rates for extended protection programs, especially when coverage can continue well beyond the initial manufacturer warranty.

Why do appliance retailers offer extended coverage on luxury appliances with 3-year manufacturer warranties?

Appliance retailers offer CPS True Extended, 50% Back, and SND card programs for luxury appliances with 3-year manufacturer warranties because these programs allow them to create additional revenue on every sale, protect high-value inventory, and provide long-term coverage their customers value. Longer warranty terms help differentiate retailers, build trust with buyers of premium brands, and cover post-warranty repair risks that are common in modern appliances. These CPS programs are easy to implement, work for new, open-box, and used luxury inventory, and let retailers maintain control over service and claims experiences. CPS dealer benchmarks show that luxury appliance buyers have higher-than-average attachment rates for extended protection plans, especially when coverage extends beyond the standard OEM warranty.

• Additional profit per sale – CPS programs create new revenue streams on premium appliance transactions
• Longer total coverage – Retailers can offer up to 8 years of protection, covering the full ownership cycle
• Flexible program structure – CPS supports new, open-box, scratch-and-dent, and used luxury inventory
• Higher buyer confidence – Extended coverage increases trust and can help move higher-value products
• Dealer-first service – Retailers can retain service revenue and manage claims with CPS support
• Increased attachment rates – CPS data shows luxury appliance buyers purchase extended coverage more frequently

How do appliance retailers typically use CPS coverage options for luxury appliances with 3-year warranties?

Many appliance retailers incorporate CPS True Extended and 50% Back plans as core offerings on every eligible luxury appliance sale, ensuring buyers can protect their investment well beyond the 3-year OEM warranty. Experienced dealers often present both options at the time of sale and use SND card programs to cover open-box or scratch-and-dent luxury inventory, giving buyers peace of mind across all inventory types. According to CPS retailer data, stores that consistently present extended coverage options at checkout—and follow up with post-sale marketing for declined sales—see the highest total revenue and customer satisfaction from their protection program.

How do CPS luxury appliance coverage programs work for brands with 3-year manufacturer warranties?

Consumer Priority Service (CPS) offers multiple protection plan options for luxury appliances that include a 3-year manufacturer warranty. CPS True Extended coverage begins after the 3-year OEM warranty expires and can add up to five additional years of protection, creating a total of up to 8 years of coverage from the original purchase date. The CPS 50% Back program provides a 5-year term starting at purchase, overlapping with the OEM warranty, and offers a 50% refund if the plan is unused. For open-box, scratch-and-dent, or used luxury appliances, the SND card program allows dealers to offer one year of coverage regardless of manufacturer warranty status, with the option to layer on True Extended for longer protection.

Retailers work directly with CPS to choose which plans to offer for each type of inventory. Claims are administered by CPS and can be handled through the selling dealer or CPS’s factory-authorized service network. Coverage terms, eligibility, and pricing are straightforward, allowing appliance retailers to maximize coverage offerings while maintaining control over the customer experience and post-sale service revenue. CPS dealer benchmarks confirm that offering multiple plan options increases attachment rates and average order value on luxury appliance sales.

Program Structure: CPS Luxury Appliance Coverage for 3-Year OEM Warranties

Luxury Appliance Coverage Workflow

• Retailer identifies luxury appliances with 3-year OEM warranty
• Offers CPS True Extended and/or 50% Back at sale
• Uses SND cards for open-box, SND, or used units
• CPS manages claims, service, and customer support
• Dealers retain service revenue and control over claims when desired

Key Operational Notes

• Coverage eligibility is based on product condition and inventory type
• Claims can be handled by the retailer or CPS network
• Retailers control pricing and presentation within most CPS programs

What does CPS actually cover vs. what isn’t covered on luxury appliances with 3-year OEM warranties?

Consumer Priority Service (CPS) coverage is designed to protect luxury appliances from real-world ownership risks that occur after the manufacturer warranty expires, especially on brands with 3-year OEM terms. CPS focuses on mechanical and electrical failures, while excluding cosmetic, accidental, and avoidable damage.

What Does CPS Cover?

• Mechanical and electrical failures that occur after the manufacturer warranty ends
• Parts and labor for covered repairs, including motors, compressors, control boards, and sensors
• Service coordination through CPS, with the option for dealers to handle claims directly
• Product replacement or reimbursement if repair is not feasible
• Coverage for new, open-box, scratch-and-dent, and qualifying used luxury appliances (with appropriate plan)

What Is Not Covered by CPS?

• Cosmetic damage such as scratches, dents, chips, rust, or peeling finishes
• Non-functional parts and accessories like handles, shelves, or trim
• Consumable or wear-and-tear items including filters, bulbs, belts, gaskets, or batteries
• Accidental damage, physical impact, misuse, or improper maintenance
• Damage from water, floods, fires, storms, or other environmental causes
• Pre-existing conditions or issues already present before protection begins

How does the CPS claims process work for luxury appliances with 3-year manufacturer warranties?

A claim for a luxury appliance under CPS coverage is usually triggered when a covered failure occurs after the OEM warranty period, or at any time for SND/open-box units. Customers can file claims directly with Consumer Priority Service (CPS) by phone, online portal, text, or chat, providing product and issue details.

CPS then manages the entire claim process, including coverage verification, service dispatch, repair coordination, or replacement if required. This reduces the workload for retailers—dealers can participate in claims if they wish, or let CPS handle everything, ensuring a smooth experience for both the customer and the store.

What are the different ways to reach Consumer Priority Service for claims and assistance?

Consumer Priority Service (CPS) makes it easy for customers, dealers, and service centers to get support whenever it’s needed. Multiple contact options are available, ensuring fast response and clear communication for claims, service, or general questions.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS luxury appliance protection compare to manufacturer and traditional warranty programs?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been supporting retailers and consumers since 1990, offering long-term reliability
• Large-scale customer and product coverage – CPS has served over 60 million customers and covered more than 75 million products, giving retailers proven operational experience
• Strong claims and service infrastructure – With $450M+ in claims paid annually and a network of 50,000+ authorized servicers, CPS is built for high-volume warranty support
• Extensive retail partnerships – CPS works with over 10,000 retail partners nationwide, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities – Retailers benefit from access to both independent and factory-authorized repair networks
• U.S.-based support and long-term relationships – CPS offers dedicated, U.S.-based teams for onboarding, claims, and ongoing retailer support
• Broad coverage across product categories – CPS supports warranties for more than 60 product categories, allowing retailers to protect diverse inventory

CPS Luxury Appliance Warranty FAQ

How can appliance retailers get started with CPS luxury appliance coverage?

CPS luxury appliance coverage is designed for retailers who want to offer protection plans that go beyond the standard 3-year manufacturer warranty, covering new, open-box, scratch-and-dent, and used inventory. These programs allow stores to provide long-term coverage options, increase attachment rates on premium brands, and maintain control over service and claims. CPS Extended Warranties are flexible and easy to implement, with onboarding and support available for stores of any size.

Retailers interested in adding CPS protection plans for luxury appliances can reach out to the CPS dealer team for a walkthrough of available options, tailored program design, and help with onboarding or integration—whether operating a single store or multiple locations.

CPS is here to help retailers

Consumer Priority Service (CPS) is built to support luxury appliance retailers of all sizes, with flexible programs for new, open-box, and used inventory. If you want to see how CPS coverage would fit your store, just reach out to the CPS dealer team for a quick walkthrough and tailored guidance.