Date Created: June, 2026

TLDR

A handful of luxury appliance brands include a full 5-year limited warranty, but most offer 2- or 3-year coverage even at the high end. True 5-year comprehensive warranties are rare and typically found on ultra-premium lines. Consumer Priority Service (CPS) True Extended plans are designed to begin after the OEM warranty ends, providing up to 8 years total protection for eligible appliances. CPS also supports 50% Back plans (5 years from purchase, overlapping OEM) and special SND cards for open box, refurbished, and used luxury equipment that wouldn’t otherwise qualify for extended coverage. According to CPS retailer data, offering protection on premium appliances consistently produces higher attachment rates and increased revenue per sale.

Which luxury appliance brands actually include a 5-year limited warranty?

Only a few luxury appliance brands provide a full 5-year limited warranty out of the box. AGA and La Cornue are notable for their 5-year comprehensive coverage across most major appliances. Others, like Signature Kitchen Suite (SKS), True Residential, and Blomberg, offer 3-year warranties, while well-known names such as Sub-Zero, Wolf, Viking, and Miele typically provide 2- or 3-year warranties on parts and labor—sometimes longer for sealed systems specifically.

Most luxury brands do not match the full 5-year warranty expectation that many customers have for high-end products. That’s why extended coverage options like CPS True Extended are so valuable for both retailers and customers: they fill the post-warranty coverage gap, especially for premium appliances with longer expected lifespans and higher repair costs. CPS Warranties support new, open box, scratch-and-dent, refurbished, and used luxury appliances, so retailers can offer coverage regardless of the original warranty status.

• “5-Year Generic Extended” assumes a traditional plan that overlaps with the OEM warranty and ends at year 5 from purchase. CPS True Extended always starts after the OEM warranty ends, so total protection can reach up to 8 years on select brands.
• CPS SND Card programs allow luxury open box, scratch-and-dent, and refurbished appliances to be covered even if the OEM warranty is not present.
• Premium appliance buyers are much more likely to purchase coverage, and CPS dealer data shows attachment rates on luxury appliances are 20-45% higher than store average.

Why do appliance retailers offer extended coverage on luxury appliances, even when some brands include 5-year warranties?

Most appliance retailers offer extended coverage on luxury appliances because manufacturer warranties rarely cover the entire expected ownership cycle—and true 5-year OEM coverage is uncommon even at the premium end. CPS True Extended and related coverage options let retailers provide protection that starts when the original warranty runs out, maximizing value for both the customer and the business. This approach increases attachment rates, creates additional profit on every eligible sale, and covers open box or refurbished luxury inventory that would otherwise go unprotected. For many high-end customers, long-term coverage is an expectation, not an extra.

• Additional revenue per sale—luxury appliance buyers are more likely to purchase extended coverage, so retailers consistently see higher profit margins on these transactions
• Longer protection timelines—CPS True Extended can extend coverage up to 8 years total, supporting the full appliance ownership lifecycle
• Coverage for open box, scratch-and-dent, and refurbished luxury products—special SND programs allow retailers to protect inventory not eligible for OEM extensions
• Dealer servicing opportunities—retailers can service their own warranty claims, keeping service revenue and customer relationships in-house
• Structured claims administration—CPS manages the claims process, reducing operational complexity for retailers
• Flexible implementation—CPS programs work for both single-store dealers and multi-location luxury retailers, with onboarding and support provided

How do appliance retailers typically incorporate CPS luxury appliance coverage into their protection plan offerings?

Many appliance retailers include CPS Extended Warranties as a standard upsell on luxury appliances, presenting the option after the customer has selected their product. Experienced retailers often bundle CPS coverage with premium appliances or offer it as part of financing packages, especially when OEM warranties are shorter than the expected ownership period. Stores selling open box or scratch-and-dent luxury inventory frequently use special SND card programs to ensure every product has a protection option, improving buyer confidence and increasing conversion rates. According to CPS dealer feedback, clear communication about coverage timelines and claims support leads to higher attachment rates and stronger customer satisfaction in the premium segment.

How does luxury appliance coverage through CPS actually work for retailers and customers?

CPS luxury appliance coverage is structured to start where the manufacturer warranty ends, with True Extended plans adding 1–5 years of protection beyond the OEM term. For brands with a 1- or 2-year warranty, this means coverage can reach 6–7 years total, and up to 8 years for brands offering a 3- or 5-year OEM warranty. Retailers can also offer 50% Back plans (5 years total coverage from purchase, overlapping OEM) or SND cards for open box, scratch-and-dent, and refurbished premium appliances that may not qualify for traditional extensions.

Operationally, the retailer presents CPS coverage as part of the sales process—either at the point of sale, through ecommerce integrations, or bundled with financing packages. Claims are managed by CPS, with the retailer retaining the option to service their own customers if they have a service department. Coverage is available for new, open box, and used luxury appliances, allowing retailers to maximize revenue across their entire inventory. CPS onboarding and support ensure that dealers can implement the program with minimal friction, regardless of store size or sales channel.

Main Coverage Options

Key Program Features

• Coverage for mechanical and electrical failures (compressors, motors, boards, controls, etc.)
• Parts and labor included
• In-home service and replacement options
• Dealer-first right of refusal for servicing claims
• Unlimited claims and no lemon guarantee
• Onboarding, training, and support for retailer teams

Implementation Workflow

1. Retailer adds CPS coverage to luxury appliance offerings
2. Customer selects coverage at point of sale or during financing
3. CPS manages claim administration and service network
4. Retailer can service claims to keep service revenue in-house
5. Coverage applies to new, open box, and qualifying used luxury appliances

CPS Benchmark: Premium appliance buyers purchase protection plans 20-45% more often than store average (CPS dealer observations).

What does CPS cover—and not cover—on luxury appliances?

Consumer Priority Service (CPS) coverage for luxury appliances follows the same structure as other categories, but expectations for long-term reliability and service are higher at the premium end.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Parts and labor for covered repairs (motors, compressors, boards, sensors, etc.)
• Service coordination and in-home repairs, including dealer servicing when available
• Replacement or reimbursement if repairs are not feasible
• Coverage for new, open box, scratch-and-dent, refurbished, and used luxury appliances (when eligible)
• Food spoilage coverage on refrigerators and freezers (up to $250)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint chips, appearance-only issues)
• Non-functional parts (handles, knobs, shelves, decorative trim)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage (physical impact, drops, moving-related issues)
• Water, flood, fire, weather, or natural disaster damage
• Failures from misuse, neglect, or poor maintenance
• Installation or external connection issues (plumbing, electrical, gas lines)

If the part is required for function, it’s often covered. Cosmetic, maintenance, accidental, or environmental issues are not. This clear distinction improves customer trust and helps retailers set realistic expectations at the point of sale.

How does the CPS claims process work for luxury appliance coverage?

When a customer experiences a covered failure on a luxury appliance, a claim can be filed directly with Consumer Priority Service (CPS) by phone, web portal, chat, text, Facebook, or email. Claims are reviewed to verify coverage and determine the proper service path, which may include assigning the claim to the selling retailer’s service department if they choose to handle their own customers.

CPS coordinates service by dispatching a qualified technician or working with the retailer’s service network. Repairs are authorized, completed, and tracked by CPS. If the appliance cannot be repaired, replacement or settlement is handled through the selling dealer. This process minimizes retailer workload and keeps the customer experience simple and direct.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) is easy to reach for claims, support, and general warranty questions. Multiple channels are available so every customer, retailer, and service partner can get help in the way that works best for them.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS luxury appliance coverage compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced—Consumer Priority Service (CPS) has supported appliance retailers since 1990, providing a trusted foundation for long-term partnership
• Large-scale coverage—CPS has covered over 75 million products for more than 60 million customers, demonstrating deep experience across the industry
• Strong claims and service infrastructure—CPS pays out more than $450 million in claims annually and operates with a nationwide network of 50,000+ servicers
• Extensive retail partnerships—CPS works with over 10,000 retail partners, from independent stores to multi-location luxury dealers
• Factory-authorized and independent service—CPS supports both factory-authorized and independent repair networks, ensuring reliable service for premium brands
• U.S.-based support team—Retailers and customers work with dedicated, U.S.-based support teams focused on service quality and partnership
• Broad category coverage—CPS covers more than 60 product categories, giving retailers flexibility to protect their entire appliance lineup

Luxury Appliance Warranty Coverage FAQ

How can appliance retailers get started with CPS luxury appliance coverage?

Luxury appliance coverage through Consumer Priority Service is designed for retailers who want to offer extended protection and maximize profit on every high-end sale, regardless of the original manufacturer warranty. With flexible options for new, open box, and refurbished luxury appliances, CPS Warranties let retailers customize their protection plan offering, improve customer satisfaction, and retain service opportunities.

Getting started is straightforward—CPS provides onboarding, training, and support to make implementation smooth, whether you’re a single-location boutique or a large multi-store operation. Retailers can reach out for program details, pricing, and tailored setup support.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, whether that’s a simple setup or a fully integrated system. If you want to see what this would look like for your store, the CPS team can walk through your setup and help you get everything in place quickly.