FAQ

Claims

Consumer Priority Service offers many different plan options. Some of our plans offer customers lower monthly or yearly premiums and a carry a deductible if a claim is made. You may check the parameters of your plan in the online portal.

Category: Claims

Consumer Priority Service offers many different plans with different levels of service. Depending on your plan, your coverage may begin as early as the first day of product ownership .

In general, extended warranty plans begin at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. Replacement, commercial and accidental plans begin on the date of purchase.

Your plan details may be found in the online portal.

Category: Claims

Accidental damage plans cover damages as a result of unintentional impact (drops of up to 6 ft)* or accidental exposure to liquid spills.  This coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental damage plans do not cover damage caused by the use of a product in a way the manufacturer never intended. They also do not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires…etc), or damage that is incurred by an animal or pet (ie: dog chewing).

To see more information about what is covered and not covered under our accidental policy, go here for a visual representation.
* Exclusion: Accidental drone coverage does not have a height restriction, crashes from all heights are covered.

Category: Claims

Consumer Priority Service plans cover 100% of the parts and labor costs to restore proper operation of your covered products. Costs such as taxes or shipping are not covered under warranty.

Category: Claims

Please see the screenshots below to see where in your account you can upload a product invoice. It’s important to have an invoice on file for each warranty you have purchased.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “Upload a File” button.

Step 3: Select your invoice file from your computer and click “Upload”. That’s it! You should see your uploaded files to the right of the page.

Category: Claims

Please see the screenshots below to see where in your account you can file a claim.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “File a Claim” button.

Step 3: Fill out the form and submit your claim information. Done!

Category: Claims

Consumer Priority Service offers many different levels of plans. Our basic plans do not include the “Removal & Re-installation” option. If your plan comes with this option, you will see  “with removal & re-installation” on the plan itself as well as on the online portal.

Category: Claims

If the problem you are having is covered under a manufacturer’s warranty which is still in effect, we will assist you in getting your product to the manufacturer to complete the required service. If your product has already been sent to one of our service centers, we will redirect your product to the manufacturer on your behalf as a courtesy.

Category: Claims

Claims

Consumer Priority Service offers many different plan options. Some of our plans offer customers lower monthly or yearly premiums and a carry a deductible if a claim is made. You may check the parameters of your plan in the online portal.

Category: Claims

Consumer Priority Service offers many different plans with different levels of service. Depending on your plan, your coverage may begin as early as the first day of product ownership .

In general, extended warranty plans begin at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. Replacement, commercial and accidental plans begin on the date of purchase.

Your plan details may be found in the online portal.

Category: Claims

Accidental damage plans cover damages as a result of unintentional impact (drops of up to 6 ft)* or accidental exposure to liquid spills.  This coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental damage plans do not cover damage caused by the use of a product in a way the manufacturer never intended. They also do not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires…etc), or damage that is incurred by an animal or pet (ie: dog chewing).

To see more information about what is covered and not covered under our accidental policy, go here for a visual representation.
* Exclusion: Accidental drone coverage does not have a height restriction, crashes from all heights are covered.

Category: Claims

Consumer Priority Service plans cover 100% of the parts and labor costs to restore proper operation of your covered products. Costs such as taxes or shipping are not covered under warranty.

Category: Claims

Please see the screenshots below to see where in your account you can upload a product invoice. It’s important to have an invoice on file for each warranty you have purchased.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “Upload a File” button.

Step 3: Select your invoice file from your computer and click “Upload”. That’s it! You should see your uploaded files to the right of the page.

Category: Claims

Please see the screenshots below to see where in your account you can file a claim.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “File a Claim” button.

Step 3: Fill out the form and submit your claim information. Done!

Category: Claims

Consumer Priority Service offers many different levels of plans. Our basic plans do not include the “Removal & Re-installation” option. If your plan comes with this option, you will see  “with removal & re-installation” on the plan itself as well as on the online portal.

Category: Claims

If the problem you are having is covered under a manufacturer’s warranty which is still in effect, we will assist you in getting your product to the manufacturer to complete the required service. If your product has already been sent to one of our service centers, we will redirect your product to the manufacturer on your behalf as a courtesy.

Category: Claims

Claims

Consumer Priority Service offers many different plan options. Some of our plans offer customers lower monthly or yearly premiums and a carry a deductible if a claim is made. You may check the parameters of your plan in the online portal.

Category: Claims

Consumer Priority Service offers many different plans with different levels of service. Depending on your plan, your coverage may begin as early as the first day of product ownership .

In general, extended warranty plans begin at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. Replacement, commercial and accidental plans begin on the date of purchase.

Your plan details may be found in the online portal.

Category: Claims

Accidental damage plans cover damages as a result of unintentional impact (drops of up to 6 ft)* or accidental exposure to liquid spills.  This coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental damage plans do not cover damage caused by the use of a product in a way the manufacturer never intended. They also do not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires…etc), or damage that is incurred by an animal or pet (ie: dog chewing).

To see more information about what is covered and not covered under our accidental policy, go here for a visual representation.
* Exclusion: Accidental drone coverage does not have a height restriction, crashes from all heights are covered.

Category: Claims

Consumer Priority Service plans cover 100% of the parts and labor costs to restore proper operation of your covered products. Costs such as taxes or shipping are not covered under warranty.

Category: Claims

Please see the screenshots below to see where in your account you can upload a product invoice. It’s important to have an invoice on file for each warranty you have purchased.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “Upload a File” button.

Step 3: Select your invoice file from your computer and click “Upload”. That’s it! You should see your uploaded files to the right of the page.

Category: Claims

Please see the screenshots below to see where in your account you can file a claim.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “File a Claim” button.

Step 3: Fill out the form and submit your claim information. Done!

Category: Claims

Consumer Priority Service offers many different levels of plans. Our basic plans do not include the “Removal & Re-installation” option. If your plan comes with this option, you will see  “with removal & re-installation” on the plan itself as well as on the online portal.

Category: Claims

If the problem you are having is covered under a manufacturer’s warranty which is still in effect, we will assist you in getting your product to the manufacturer to complete the required service. If your product has already been sent to one of our service centers, we will redirect your product to the manufacturer on your behalf as a courtesy.

Category: Claims

Claims

Consumer Priority Service offers many different plan options. Some of our plans offer customers lower monthly or yearly premiums and a carry a deductible if a claim is made. You may check the parameters of your plan in the online portal.

Category: Claims

Consumer Priority Service offers many different plans with different levels of service. Depending on your plan, your coverage may begin as early as the first day of product ownership .

In general, extended warranty plans begin at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. Replacement, commercial and accidental plans begin on the date of purchase.

Your plan details may be found in the online portal.

Category: Claims

Accidental damage plans cover damages as a result of unintentional impact (drops of up to 6 ft)* or accidental exposure to liquid spills.  This coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental damage plans do not cover damage caused by the use of a product in a way the manufacturer never intended. They also do not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires…etc), or damage that is incurred by an animal or pet (ie: dog chewing).

To see more information about what is covered and not covered under our accidental policy, go here for a visual representation.
* Exclusion: Accidental drone coverage does not have a height restriction, crashes from all heights are covered.

Category: Claims

Consumer Priority Service plans cover 100% of the parts and labor costs to restore proper operation of your covered products. Costs such as taxes or shipping are not covered under warranty.

Category: Claims

Please see the screenshots below to see where in your account you can upload a product invoice. It’s important to have an invoice on file for each warranty you have purchased.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “Upload a File” button.

Step 3: Select your invoice file from your computer and click “Upload”. That’s it! You should see your uploaded files to the right of the page.

Category: Claims

Please see the screenshots below to see where in your account you can file a claim.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “File a Claim” button.

Step 3: Fill out the form and submit your claim information. Done!

Category: Claims

Consumer Priority Service offers many different levels of plans. Our basic plans do not include the “Removal & Re-installation” option. If your plan comes with this option, you will see  “with removal & re-installation” on the plan itself as well as on the online portal.

Category: Claims

If the problem you are having is covered under a manufacturer’s warranty which is still in effect, we will assist you in getting your product to the manufacturer to complete the required service. If your product has already been sent to one of our service centers, we will redirect your product to the manufacturer on your behalf as a courtesy.

Category: Claims