Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR or Quick Answer

Yes, with Consumer Priority Service, luxury appliance extended warranties such as CPS True Extended begin after the manufacturer warranty ends and extend coverage for multiple additional years. This approach means there’s no overlap—CPS coverage picks up where the brand warranty leaves off, protecting appliances through year 6, 7, or 8 depending on the original OEM term. CPS also offers a 50% Back plan (5 years total including the OEM warranty) and SND cards for open-box or used luxury inventory. Retailers use these options to provide long-term protection and generate additional profit on every high-end appliance sale, with CPS dealer data showing luxury brands consistently drive some of the highest warranty attachment rates.

How long can extended warranties cover luxury appliances?

Extended warranties for luxury appliances can cover up to 8 years total, depending on the manufacturer warranty and the plan selected. CPS True Extended begins after the OEM warranty ends and can extend coverage for up to 5 additional years. The specific timeline depends on the brand’s original warranty—some luxury brands offer 2 or 3 years from the factory, so CPS picks up in year 3 or 4 and continues through year 7 or 8. For open box, refurbished, or used luxury appliances, CPS offers SND card coverage that starts after 30 days and can be paired with True Extended for additional years. The 50% Back plan covers new luxury appliances for a fixed 5 years total, overlapping with the OEM warranty and giving customers a partial refund if unused.

CPS dealer observations show luxury appliance buyers are 20–45% more likely to purchase extended coverage than mid-market buyers, especially when the coverage timeline is clearly explained at the point of sale.

Why do appliance retailers use CPS True Extended and other luxury appliance coverage programs?

Most appliance retailers offer CPS True Extended and other CPS luxury appliance coverage because they allow stores to generate new profit on every high-end sale, fill the coverage gap after the manufacturer warranty expires, and protect customers throughout the full appliance ownership cycle. These programs also let retailers cover open box, scratch & dent, and used luxury inventory that traditional warranty providers often exclude—giving dealers more ways to monetize every transaction. With CPS handling claims, service, and support, retailers can focus on selling and customer relationships while increasing average order value, customer loyalty, and long-term retention.

• Creates additional profit per luxury appliance sale—high-margin attachment on premium products
• Fills the post-OEM warranty gap—coverage starts after the manufacturer warranty ends
• Covers open box, scratch & dent, and used luxury appliances—more inventory can be protected and monetized
• Flexible program options—True Extended, 50% Back, and SND cards for different sales situations
• Streamlined claims and service administration—CPS manages the process so retailers can focus on sales
• Builds customer trust and loyalty—long-term protection increases repeat business and brand reputation

How do appliance retailers typically use CPS True Extended and luxury appliance coverage in their sales and service process?

Many luxury appliance retailers use CPS True Extended and related coverage options as part of the standard sales conversation, introducing protection after the customer has committed to a high-end brand or model. Experienced stores often offer multiple term lengths and highlight the CPS program’s ability to extend protection beyond the OEM warranty, which helps drive attachment rates and overall transaction value. Retailers also use SND cards to cover open box, scratch & dent, and used luxury appliances—ensuring every qualifying transaction can include a protection plan, even when the factory warranty has expired or is not available. CPS dealer data shows that stores presenting coverage consistently at the right time see up to double the attachment rates versus those with inconsistent warranty conversations.

How does CPS luxury appliance coverage work for new, open box, and used inventory?

Consumer Priority Service offers several flexible coverage options for luxury appliances: True Extended plans for new products (coverage begins after the OEM warranty), 50% Back plans for new products (5 years total from purchase with a refund option), and SND/Refurb/Open Box card coverage for discounted, open box, or used luxury appliances. With True Extended, coverage picks up when the manufacturer warranty expires and continues for up to 5 more years, depending on the original OEM term. The 50% Back plan overlaps the manufacturer warranty for a total of 5 years from purchase and offers a partial refund if no claims are filed. The SND card provides 1 year of coverage for open box, scratch & dent, or used inventory, starting after day 30, and can be paired with True Extended for additional protection. Retailers can select the coverage option that best fits their inventory and customer needs, and CPS manages claims, service, and administration for all plans.

Key Components of CPS Luxury Appliance Coverage

How the Process Works for Retailers

• Retailer presents coverage after customer selects a luxury brand or model
• Customer chooses the term and coverage option (True Extended, 50% Back, or SND Card)
• CPS manages all claims, service dispatch, and customer communications throughout the coverage period
• Retailers can offer coverage on new, open box, and qualifying used luxury appliances
• Claims are handled through CPS, with the dealer retaining first right of refusal for service revenue if desired

Dealer Observations

• CPS dealer data shows luxury appliance buyers are 20–45% more likely to purchase extended coverage than mid-market buyers
• Offering coverage on open box and SND luxury appliances increases average order value and sell-through rates
• Consistent warranty presentation leads to higher attachment rates and customer satisfaction

What does CPS cover (and not cover) for luxury appliance extended warranties?

CPS luxury appliance coverage is designed to protect against real mechanical and electrical failures, not cosmetic issues or avoidable damage. Coverage details are clear so retailers and customers know exactly what to expect.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Parts and labor for covered repairs (motors, compressors, boards, pumps, sensors, etc.)
• Replacement or reimbursement if a repair is not feasible
• Food spoilage up to $250 for covered refrigeration failures
• In-home service coordination and claims administration by CPS
• Coverage available for new, open box, scratch & dent, and qualifying used luxury appliances under the correct program

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, appearance-only issues)
• Non-functional/accessory parts (handles, knobs, shelves, trim, decorative panels)
• Consumable/wear-and-tear items (filters, bulbs, belts, batteries, gaskets)
• Accidental damage (drops, impacts, misuse, moving damage)
• Environmental/external damage (flood, fire, storm, power surges, installation issues)
• Failures from neglect, lack of maintenance, or pre-existing conditions

How does the Consumer Priority Service (CPS) claims process work for luxury appliance coverage?

When a customer experiences a covered failure on a luxury appliance, they can initiate a claim by calling, texting, chatting online, or using the CPS Client Care Portal. CPS verifies coverage, reviews the issue, and coordinates the next steps, which may include assigning a qualified technician or working with the selling dealer if they want to handle the repair.

CPS manages the entire claims process from intake to resolution, including service scheduling, repair authorization, and communication. This structure reduces the workload on the retailer and ensures the customer has a consistent, guided experience, which is a key reason dealers choose CPS for high-end appliance coverage.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy for customers, retailers, and service centers to get support, file claims, or ask questions. Multiple contact options are available for fast assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS luxury appliance coverage compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has been supporting appliance retailers since 1990, giving dealers a stable and proven industry partner
• Large-scale product and customer coverage—CPS has protected more than 75 million products for over 60 million customers, reflecting deep expertise across luxury and mainstream categories
• Industry-leading claims and service network—With over $450 million in claims paid annually and 50,000+ service providers nationwide, CPS can support warranty programs of any size
• Robust retail partnerships—CPS works with more than 10,000 retail partners, from independent luxury showrooms to large multi-location retailers
• Nationwide and factory-authorized service—CPS offers both factory-authorized and independent repair options, ensuring luxury appliance customers receive quality service
• U.S.-based support and long-term relationships—Retailers benefit from dedicated U.S.-based teams for onboarding, support, and ongoing program management
• Flexible coverage across categories—CPS supports warranties for 60+ product categories, enabling retailers to protect everything from high-end refrigeration to premium cooking appliances

Luxury Appliance Extended Warranty FAQ

How can appliance retailers get started with CPS True Extended and luxury appliance coverage?

CPS True Extended and related coverage programs are designed for appliance retailers who want to offer long-term protection on luxury appliances, maximize revenue, and support their customers beyond the factory warranty. Whether you’re selling new, open box, or used luxury brands, CPS provides flexible coverage options, streamlined claims administration, and dealer-friendly revenue models that work across different store types and sales channels.

Retailers interested in adding CPS luxury appliance coverage can get set up quickly, with onboarding, training, and program support available at every stage. CPS offers dedicated account managers and a straightforward implementation process to help stores start generating profit from protection plans right away.

CPS is here to help you

Consumer Priority Service (CPS) works with appliance retailers of all sizes and operating styles, from luxury showrooms to multi-location dealers. If you want to learn how CPS luxury appliance coverage can fit your business, reach out and the team will walk you through next steps and personalized setup.