Do scratch and dent appliances have manufacturer warranties?
Updated May 2026 – reflects current appliance warranty eligibility and scratch-and-dent ownership trends.
Sometimes. Many scratch and dent appliances still include the full manufacturer warranty, but coverage depends on how and where the appliance was sold, the extent of the damage, and whether the unit was marked as new, open-box, or refurbished. Customers often find that appliances sold as new with minor cosmetic flaws are fully warrantied, while those labeled refurbished or heavily discounted may have limited or no manufacturer coverage. Always check warranty documentation and purchase terms before buying, as this can affect long-term repair and protection options. CPS supports many new, refurbished, and scratch-and-dent appliances with extended protection plans and repair assistance.
Quick Summary: Scratch and Dent Appliance Warranty
Here’s what you need to know about manufacturer warranties for scratch and dent appliances:
- Many scratch and dent appliances sold as new still include the original manufacturer warranty.
- Warranty eligibility can vary based on how the appliance was classified and sold—new, open-box, or refurbished.
- Major cosmetic-only damage usually does not void manufacturer coverage, but more severe or functional defects might.
- Always review the warranty terms at the time of purchase to confirm coverage details.
- CPS offers extended protection options for many scratch and dent, open-box, and refurbished appliances.
|
Topic |
Quick Take |
|---|---|
|
Manufacturer Warranty |
Often included for scratch and dent appliances sold as new |
|
Cosmetic Damage |
Usually does not void warranty if no functional issues |
|
Open-Box / Refurbished |
May have limited or no manufacturer coverage |
|
Extended Protection |
CPS covers many scratch and dent and open-box appliances |
|
What to Check |
Always verify warranty status before purchase |
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What Should You Look For When Buying a Scratch and Dent Appliance?
When considering a scratch and dent appliance, it’s important to check both the warranty status and the type of coverage that comes with your purchase. Different sellers and product conditions can impact whether you get full manufacturer protection or need to consider extended coverage.
- Confirm if the appliance is sold as new, open-box, or refurbished
- Review the manufacturer warranty documentation before purchasing
- Ask about coverage for cosmetic versus functional issues
- Check eligibility for extended protection plans like CPS
- Understand what repairs or failures may not be covered
What Experience Does CPS Have With Scratch and Dent Appliance Coverage?
With over 75 million products covered and 60 million customers insured nationwide, CPS has extensive experience supporting scratch and dent, open-box, and refurbished appliance owners. Our claims data and decades of repair coordination give us insight into warranty eligibility, common post-warranty failures, and the unique needs of scratch and dent appliance buyers.
- Many scratch and dent appliances are covered under the full manufacturer warranty if sold as new with only cosmetic flaws
- CPS has processed thousands of claims for cosmetic, mechanical, and electrical issues on discounted appliances
- Warranty eligibility for refurbished or heavily marked-down appliances is often more limited
- Post-warranty repairs for scratch and dent units can be as expensive as for standard units
- Access to authorized repair networks is key for long-term support of discounted appliances
What Appliance Repairs Are Most Common With Scratch and Dent Purchases?
Based on CPS’s historical claims data, scratch and dent appliances experience similar mechanical and electrical failures as new units, but owners should be aware of potential issues related to transport or installation. Cosmetic-only damage rarely causes functional problems, but claims for control board, compressor, and internal component failures are still among the most common repair requests.
|
Product or Repair Type |
Common Issue |
Why It Can Be Expensive or Important |
CPS Repair Insights |
|---|---|---|---|
|
Refrigerator |
Compressor or sealed system failure |
Major repair costs after manufacturer warranty expiration |
CPS claims data shows sealed system and compressor failures account for some of the highest refrigerator repair invoices, especially 3–6 years into ownership and shortly after manufacturer coverage expires. Historical CPS repair data suggests approved compressor-related claims commonly range from $900–$1,800 due to refrigerant recovery, sealed system labor, and multi-visit diagnostics. Claims involving these failures typically require repeat service visits in roughly 25%–35% of cases because airflow restrictions, inverter boards, and temperature sensors often contribute to the original cooling complaint. |
|
Washer/Dryer |
Motor or control board issues |
Complex diagnostics and part replacement |
Based on CPS claim trends, washer and dryer motor failures and electronic control board issues frequently emerge 4–7 years into ownership after prolonged vibration and moisture exposure. CPS claims activity indicates repair invoices commonly escalate into the $450–$950 range once labor, calibration, and secondary wiring harness failures are identified during diagnosis. Service history from CPS claims indicates front-load washer repairs involving boards and drive systems generate repeat visits in nearly 20% of approved claims due to intermittent electrical behavior and software communication faults. |
|
Dishwasher |
Pump or electronic control failures |
Labor and internal component costs |
According to historical CPS repair records, dishwasher circulation pump and control board failures become more common during mid-life ownership periods, particularly after 3–5 years of heavy usage and detergent residue buildup. Across approved CPS appliance claims, pump-related repairs frequently total $350–$800 once internal disassembly and leak testing are included. CPS repair history shows consumers often delay these repairs because invoices can approach 40%–50% of replacement cost on lower-priced dishwasher models. |
|
Oven/Range |
Control board or heating element problems |
Advanced diagnostics and part availability |
Historical CPS repair data suggests oven control boards, relay systems, igniter switches, and heating elements commonly fail 5–8 years into ownership due to repeated thermal cycling and electrical stress. CPS claims data shows repair costs often range from $400–$1,100 depending on whether multiple heating components or smart-display assemblies are involved. Claims involving these failures typically require advanced diagnostics because temperature inconsistencies are frequently linked to sensor drift, relay board damage, or wiring harness deterioration rather than a single failed part. |
|
Smart Appliances |
Wi-Fi module or touchscreen failure |
Specialized service and replacement parts |
CPS claims activity indicates smart appliance repairs involving Wi-Fi modules, touchscreen interfaces, and firmware communication failures have increased steadily as connected products age beyond the manufacturer warranty period. Based on CPS claims data from comparable repair events, touchscreen and smart-control replacements commonly range from $500–$1,300 due to proprietary parts sourcing and software pairing requirements. Service history from CPS claims indicates many smart appliance failures occur 2–4 years into ownership, with repeat service rates approaching 30% when connectivity problems involve both hardware and firmware-related faults. |
Why Do Customers Choose CPS Protection Plans?
Customers choose CPS for practical protection, flexible coverage options, and help navigating both manufacturer and extended warranty eligibility for scratch and dent, open-box, and standard appliances.
- Repair coordination and support for refrigerators, washers, ovens, and more
- Eligibility for many scratch and dent, open-box, and refurbished appliances
- Assistance with repairs after manufacturer warranty expiration
- Access to large repair networks and authorized servicers
- Simple claims process and ongoing ownership support
Can CPS Help if My Appliance Is Already Out of Warranty?
For many owners, repair concerns become more important after the manufacturer warranty expires. CPS may still be able to help with troubleshooting support, repair referrals, and sometimes extended protection options for eligible scratch and dent and open-box appliances.
- Troubleshooting guidance and repair coordination for out-of-warranty appliances
- Referrals to factory-authorized and nationwide repair networks
- Assistance with replacement part sourcing and service options
- Guidance on protection eligibility for certain products after original purchase or warranty expiration
|
Contact Method |
Details |
Best For |
|---|---|---|
|
Phone |
(800) 905-0443 |
Speaking directly with a CPS representative |
|
Web Chat |
|
Quick support and troubleshooting guidance |
|
CPS Client Care Portal |
https://client.cpscentral.com/ |
Claims, account access, and service support |
|
Text Message |
Text (347) 621-7180 |
Quick customer support questions |
|
Facebook Messenger |
http://m.me/ConsumerPriorityService |
General support and communication |
|
|
cs@cpscentral.com |
Detailed questions and documentation |
What Questions Do Customers Ask About Scratch and Dent Appliance Warranties?
Do scratch and dent appliances come with a full manufacturer warranty?
Many scratch and dent appliances sold as new include the full manufacturer warranty, but always verify coverage at purchase. Open-box and refurbished units may have reduced or no manufacturer coverage.
Does cosmetic damage void the manufacturer warranty?
Minor cosmetic damage, like scratches or dents, usually does not void the manufacturer warranty unless it impacts the appliance’s function. Always check the warranty terms for exclusions.
Can I buy an extended warranty for a scratch and dent appliance?
Yes, many scratch and dent appliances are eligible for extended protection plans from CPS, even if purchased at a discount or with cosmetic flaws.
Are scratch and dent appliances more likely to need repairs?
Based on CPS’s historical claims data, scratch and dent appliances experience similar mechanical and electrical failure rates as standard units, unless the damage affects internal components.
What should I check before buying a scratch and dent appliance?
Confirm whether the appliance is sold as new, open-box, or refurbished, review the warranty status, and ask for written documentation of coverage before purchase.
What if my scratch and dent appliance breaks after the warranty expires?
CPS may still be able to assist with repair referrals, troubleshooting guidance, and in some cases, extended coverage for eligible products after warranty expiration.
Are repairs more expensive on scratch and dent appliances?
Repair costs for scratch and dent appliances are generally the same as for standard models, especially for issues like compressor, control board, or pump failures.
Do all retailers offer the same warranty on scratch and dent appliances?
No, warranty terms can vary significantly by retailer, so always verify coverage details before you buy.
Can I get support for a scratch and dent appliance if I lose my warranty paperwork?
Yes, CPS can often help you verify coverage and explore repair options, but it’s helpful to keep purchase receipts and any warranty documentation for reference.
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Want to Learn More About Scratch and Dent Appliance Coverage?
If you’re considering a scratch and dent appliance or need help understanding your warranty options, CPS can help you check coverage eligibility and explore protection plans.
For many homeowners, buying a scratch and dent appliance is a smart way to save money on major brands, but it’s important to confirm warranty coverage before you buy. As appliances age, repair costs for compressors, control boards, and other internal components can add up, so knowing your coverage options—including extended protection for eligible scratch and dent units—can help you plan for long-term ownership and avoid unexpected expenses.
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