FAQ

General

Some warranties carry a dollar value on them. This means that your product’s purchase price, excluding tax, delivery and accessories is below the listed price on the warranty. It’s simply a classification based on the price of purchase of the product under warranty.

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Consumer Priority Service warranties can be purchased along with your product at participating retail and internet affiliates. If you purchased a product from a retail store that does not carry Consumer Priority Service warranties, you may call (800) 905- 0443 for an authorized reseller near you.

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If you received a Warranty card:

Your Warranty # is located under the barcode.

If you received an email:

You can find your Warranty # in the body of the email.

If you received a letter:

You can find your Warranty # in the body of the letter.

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An extended warranty is generally an extension of your original manufacturer’s warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product.

Most Consumer Priority Service warranties lengthen your product’s coverage for up to an additional 60 months (5 years) to ensure you get years of performance satisfaction from your newly purchased product. Learn more

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All Consumer Priority Service warranties carry a worldwide option at no additional charge. Learn More

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If for any reason you need help with our service or our warranties, contact us and we will be more than happy to help you resolve your issue.

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A manufacturer’s warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts.

Consumer Priority Service warranties provide comprehensive, long term, even length coverage. This means that should your product fail within your warranty coverage time frame, both parts and labor costs are covered.

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Redeeming a Groupon voucher is as simple as:

  1. Go to https://www.cpscentral.com/groupon/
  2. Create your profile by providing your contact information
  3. You will receive an email asking to log into the portal
  4. You then register your product, giving CPS the product details, brand, model, etc.
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To cancel your warranty purchased through Groupon, please contact Consumer Priority Services toll-free number at (800) 905-0443

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Yes, we recommend registering your plan within 30 days of your invoice date. To register your plan, follow these simple instructions here or, to speak with a representative, please call (800) 905-0443.

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Yes. In order to file a claim, we require that a copy of your item’s original invoice/receipt of sale (showing the date and value) be on file with us. You can upload your invoice to your account at any time.

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Yes, all plans are transferable. Please email cs@cpscentral.com or call (800) 905-0443 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers

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Yes, you can extend certain warranties. If your warranty is eligible for renewal you will receive a notice from CPS with your options 30 days prior to its expiration date.

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