FAQ

Repair

Our company works with tens of thousands of authorized service professionals. Authorized technicians must complete annual and bi-annual continued education training in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.

Category: Repair

To initiate a claim please click here or call customer service at (800) 905-0443.

Please have your original bill of sale and your plan available so our Customer Service representatives are able to quickly assist you.

Approval from Consumer Priority Service is required prior to the start of service.

Category: Repair

Consumer Priority Service offer many different levels of coverage. If your warranty has the prepaid shipping option, you will receive a complementary shipping label (via email) to ship your device to the service center. If your warranty does not have the prepaid shipping option, you will be given the option of purchasing a shipping and return labels when you are filing your claim. If you prefer, you may provide your own shipping and return labels.

Category: Repair

We’re sorry, but we do not offer loaner units while your unit is being serviced.

Category: Repair

Of course. Owning a Consumer Priority Service warranty means that you have choices. If you have a service center that you would like us to utilize you may obtain and submit a written estimate to us. Within 1-2 business days, our claims department will review the estimate and provide you with a response. Your claim may be approved for full or partial reimbursement. Most service centers offer free estimates of repair. Please be advised that your warranty does not provide you with reimbursement costs for estimates. In order to avoid out of pocket expenses, we recommend sending your product to the service center we will assign to your claim.

If you decide to use a local repair center, full or partial reimbursement must approved by CPS prior to work being performed. Unfortunately, we cannot reimburse you for work performed without our pre-authorization.

Category: Repair

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Repair

Our company works with tens of thousands of authorized service professionals. Authorized technicians must complete annual and bi-annual continued education training in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.

Category: Repair

To initiate a claim please click here or call customer service at (800) 905-0443.

Please have your original bill of sale and your plan available so our Customer Service representatives are able to quickly assist you.

Approval from Consumer Priority Service is required prior to the start of service.

Category: Repair

Consumer Priority Service offer many different levels of coverage. If your warranty has the prepaid shipping option, you will receive a complementary shipping label (via email) to ship your device to the service center. If your warranty does not have the prepaid shipping option, you will be given the option of purchasing a shipping and return labels when you are filing your claim. If you prefer, you may provide your own shipping and return labels.

Category: Repair

We’re sorry, but we do not offer loaner units while your unit is being serviced.

Category: Repair

Of course. Owning a Consumer Priority Service warranty means that you have choices. If you have a service center that you would like us to utilize you may obtain and submit a written estimate to us. Within 1-2 business days, our claims department will review the estimate and provide you with a response. Your claim may be approved for full or partial reimbursement. Most service centers offer free estimates of repair. Please be advised that your warranty does not provide you with reimbursement costs for estimates. In order to avoid out of pocket expenses, we recommend sending your product to the service center we will assign to your claim.

If you decide to use a local repair center, full or partial reimbursement must approved by CPS prior to work being performed. Unfortunately, we cannot reimburse you for work performed without our pre-authorization.

Category: Repair

Load More


Repair

Our company works with tens of thousands of authorized service professionals. Authorized technicians must complete annual and bi-annual continued education training in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.

Category: Repair

To initiate a claim please click here or call customer service at (800) 905-0443.

Please have your original bill of sale and your plan available so our Customer Service representatives are able to quickly assist you.

Approval from Consumer Priority Service is required prior to the start of service.

Category: Repair

Consumer Priority Service offer many different levels of coverage. If your warranty has the prepaid shipping option, you will receive a complementary shipping label (via email) to ship your device to the service center. If your warranty does not have the prepaid shipping option, you will be given the option of purchasing a shipping and return labels when you are filing your claim. If you prefer, you may provide your own shipping and return labels.

Category: Repair

We’re sorry, but we do not offer loaner units while your unit is being serviced.

Category: Repair

Of course. Owning a Consumer Priority Service warranty means that you have choices. If you have a service center that you would like us to utilize you may obtain and submit a written estimate to us. Within 1-2 business days, our claims department will review the estimate and provide you with a response. Your claim may be approved for full or partial reimbursement. Most service centers offer free estimates of repair. Please be advised that your warranty does not provide you with reimbursement costs for estimates. In order to avoid out of pocket expenses, we recommend sending your product to the service center we will assign to your claim.

If you decide to use a local repair center, full or partial reimbursement must approved by CPS prior to work being performed. Unfortunately, we cannot reimburse you for work performed without our pre-authorization.

Category: Repair

Load More


Repair

Our company works with tens of thousands of authorized service professionals. Authorized technicians must complete annual and bi-annual continued education training in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.

Category: Repair

To initiate a claim please click here or call customer service at (800) 905-0443.

Please have your original bill of sale and your plan available so our Customer Service representatives are able to quickly assist you.

Approval from Consumer Priority Service is required prior to the start of service.

Category: Repair

Consumer Priority Service offer many different levels of coverage. If your warranty has the prepaid shipping option, you will receive a complementary shipping label (via email) to ship your device to the service center. If your warranty does not have the prepaid shipping option, you will be given the option of purchasing a shipping and return labels when you are filing your claim. If you prefer, you may provide your own shipping and return labels.

Category: Repair

We’re sorry, but we do not offer loaner units while your unit is being serviced.

Category: Repair

Of course. Owning a Consumer Priority Service warranty means that you have choices. If you have a service center that you would like us to utilize you may obtain and submit a written estimate to us. Within 1-2 business days, our claims department will review the estimate and provide you with a response. Your claim may be approved for full or partial reimbursement. Most service centers offer free estimates of repair. Please be advised that your warranty does not provide you with reimbursement costs for estimates. In order to avoid out of pocket expenses, we recommend sending your product to the service center we will assign to your claim.

If you decide to use a local repair center, full or partial reimbursement must approved by CPS prior to work being performed. Unfortunately, we cannot reimburse you for work performed without our pre-authorization.

Category: Repair

Load More