Date Created: June, 2026

TLDR

Amana appliances come with a standard 1-year manufacturer warranty, with extended protection from Consumer Priority Service (CPS) beginning after the OEM coverage ends. CPS True Extended coverage can add up to 5 additional years for a total of 6 years, depending on the plan selected. The program is designed so retailers can offer long-term coverage, manage claims through CPS, and support customers beyond the first year. Appliance retailers benefit by creating new revenue streams and increasing customer value with every Amana appliance they sell.

How long does extended warranty coverage last for Amana appliances?

Extended warranty coverage for Amana appliances with Consumer Priority Service (CPS) can last up to 5 years beyond the initial 1-year manufacturer warranty, for a total of up to 6 years. CPS True Extended begins when the Amana warranty ends, while the 50% Back plan runs for 5 years from the purchase date. SND (Scratch & Dent) cards provide coverage on open-box, used, or refurbished Amana products for a 1-year term, with options to extend further if eligible.

Retailers often select the plan structure that fits their inventory and customer needs best. According to CPS dealer observations, offering both point-of-sale and post-sale options helps maximize warranty attachment rates and revenue. The flexibility to cover new, open-box, and scratch-and-dent Amana appliances allows stores to unlock additional margin opportunities that wouldn’t be available with standard manufacturer warranties alone.

Why do appliance retailers offer CPS extended coverage for Amana appliances?

Appliance retailers offer CPS extended coverage for Amana appliances because it helps them provide long-term protection beyond the standard manufacturer warranty, creating a new revenue stream and increasing customer confidence in every sale. By offering CPS True Extended, 50% Back, and SND card coverage, retailers can match the right protection plan to any Amana product—whether it’s new, open-box, or used. This flexibility not only supports higher warranty attachment rates but also helps stores manage post-sale support through a trusted partner, improving customer experience and driving repeat business.

• Additional profit per Amana sale – CPS extended coverage allows retailers to generate high-margin revenue on both new and discounted inventory.
• Coverage begins after the 1-year Amana warranty ends – True Extended provides long-term protection where the manufacturer leaves off, which customers value.
• Flexible program options – Retailers can cover new, open-box, scratch-and-dent, and used Amana appliances under different CPS plans.
• Simplified claims administration – CPS manages claims, service coordination, and customer communication, reducing operational workload for the retailer.
• Improved customer satisfaction – Long-term coverage and nationwide service support help retailers build loyalty and trust with Amana buyers.
• Increased warranty attachment rates – According to CPS dealer data, offering multiple plan types boosts overall protection plan adoption on Amana appliances.

How do appliance retailers typically incorporate CPS extended coverage for Amana appliances into their sales process?

Many appliance retailers make CPS extended coverage part of the standard sales conversation when customers purchase Amana appliances. Experienced stores present CPS True Extended after confirming the customer’s product decision, highlighting that protection begins when the Amana warranty ends and covers years when repairs are most likely. Retailers also use CPS SND cards to cover open-box and scratch-and-dent Amana units, which helps move discounted inventory and build customer confidence. According to CPS operational insights, stores that consistently offer both point-of-sale and post-sale warranty opportunities achieve higher attachment rates and generate more total revenue per customer.

How does CPS extended coverage work for Amana appliances?

Consumer Priority Service (CPS) extended coverage for Amana appliances is structured to pick up where the standard 1-year manufacturer warranty leaves off. With CPS True Extended, coverage begins after Amana’s OEM warranty expires, providing up to 5 additional years of protection against mechanical and electrical failures. For customers interested in a different approach, CPS 50% Back coverage runs for 5 years from purchase, overlapping with the OEM warranty and offering a 50% refund if unused. CPS also supports SND cards for open-box, scratch-and-dent, and used Amana appliances, giving retailers the tools to protect and monetize a variety of inventory types.

Retailers work directly with CPS to enroll customers, manage claims, and coordinate service. The claims process is handled by CPS, so the retailer maintains the sales relationship while offloading the administrative burden. According to CPS dealer observations, offering a mix of True Extended, 50% Back, and SND card programs helps maximize warranty revenue and customer satisfaction for Amana appliances.

• Key Operational Points:
• CPS True Extended covers the high-risk post-warranty period, where most Amana appliance repairs occur
• 50% Back plan provides a cash-back incentive for unused coverage
• SND cards make it possible to cover discounted Amana units that lack OEM warranty
• Dealers can start offering coverage immediately, even with low-tech workflows
• All claims and customer support are handled by CPS, simplifying retailer operations

What does CPS cover and not cover for Amana appliances?

CPS coverage for Amana appliances is designed to protect against real mechanical and electrical failures after the manufacturer warranty expires. It’s important for retailers and customers to understand what’s included—and what isn’t—so expectations are clear from the start.

What Does CPS Cover?

• Mechanical and electrical failures of covered Amana appliance components
• Parts and labor for eligible repairs after OEM warranty ends
• Service coordination and claims management by CPS
• Replacement or reimbursement if repair is not feasible
• Coverage for new, open-box, scratch-and-dent, or used Amana appliances (with the right program)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, or appearance-only issues)
• Non-functional or accessory parts (handles, knobs, shelves, trim)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental, environmental, or misuse-related damage (drops, floods, fire, neglect)
• Installation, removal, or external infrastructure issues (plumbing, electrical hookups, improper installation)
• Pre-existing conditions or manufacturer recalls

How does the CPS claims process work for Amana appliance coverage?

A claim is triggered when a customer’s Amana appliance experiences a covered failure after the manufacturer warranty has expired and they contact CPS to report the issue. Customers can reach Consumer Priority Service by phone, web chat, portal, text, Facebook chat, or email—whichever is easiest for them.

CPS handles claim review, assigns a service provider (or lets the dealer handle it if they wish), and manages the repair or replacement process from start to finish. This approach keeps the retailer connected to the customer while offloading the complexity and admin work of claim management.

How can customers, dealers, and service centers contact CPS for support?

CPS makes it simple for customers, retailers, and service centers to get support or file claims using multiple contact options. Whether it’s a quick question or a full claims process, help is always within reach.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for Amana appliances compare to manufacturer and traditional warranty programs?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has operated since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage – CPS has protected over 75 million products for more than 60 million customers, reflecting real-world performance across every major appliance category
• Strong claims and service infrastructure – With over $450M in claims paid annually and a network of 50,000+ servicers, CPS is built for high-volume warranty programs
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent stores to large chains, supporting a wide range of business models
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, ensuring reliable coverage for Amana and other brands
• U.S.-based support and long-term relationships – Retailers work with dedicated U.S.-based teams focused on onboarding, support, and lasting partnership
• Broad coverage across product categories – CPS supports warranties and protection plans for over 60 appliance and electronics categories, giving retailers more ways to serve customers

Amana Appliance Warranty & CPS Coverage FAQ

How can appliance retailers get started offering CPS extended coverage for Amana appliances?

CPS extended coverage programs give appliance retailers a reliable way to offer long-term protection on Amana appliances, generate additional profit, and support customers after the manufacturer warranty ends. With flexible options for new, open-box, scratch-and-dent, and used Amana inventory, CPS makes it easy to match the right coverage to every sale and inventory type.

Retailers interested in getting started can reach out for onboarding, training, and tailored program guidance. Consumer Priority Service supports a range of dealer setups and provides the tools, support, and flexibility needed to maximize warranty revenue and customer satisfaction on every Amana appliance sale.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with any dealer setup, from independent stores to multi-location retailers. If you want to see how CPS extended coverage would fit your Amana appliance program, just reach out—the team can walk you through setup and help you get started quickly.