Date Created: June, 2026

TLDR

BlueStar appliances include a 1-year full manufacturer warranty, with extended coverage from Consumer Priority Service (CPS) starting after that initial year. CPS True Extended plans begin when the OEM warranty expires and can add up to 5 more years, reaching 6 years total protection. For new appliances, 50% Back plans offer 5 years of fixed coverage from purchase, while SND cards cover open box and used inventory starting after the first 30 days. Retailers choose CPS to offer long-term protection and create additional revenue on every BlueStar sale, with CPS dealer data showing strong attachment rates in premium appliance categories.

How does CPS extended coverage for BlueStar appliances work?

CPS extended protection for BlueStar appliances begins after the manufacturer warranty ends, with options for both new and discounted inventory.

For new BlueStar appliances, CPS True Extended coverage starts in year 2 and can last up to 5 additional years, depending on the plan selected. 50% Back plans overlap with the manufacturer warranty for a total of 5 years from purchase, and SND card programs allow coverage for open box, scratch & dent, and used BlueStar products starting after day 30. Retailers can offer longer protection timelines, cover a broader range of inventory, and create additional profit opportunities by attaching the right CPS plan to each sale. CPS dealer observations show that premium appliance buyers are more likely to select extended coverage, especially on high-value brands like BlueStar.

Why do appliance retailers offer CPS extended coverage for BlueStar appliances?

Appliance retailers choose to offer CPS extended coverage for BlueStar appliances because it lets them provide highly valued long-term protection while increasing profit per sale. CPS programs are structured to begin after the standard 1-year manufacturer warranty, which means retailers can offer customers real coverage into the years when most repairs actually happen. These plans also allow retailers to attach coverage to open box or discounted inventory—not just new units—unlocking revenue opportunities that traditional warranty programs typically miss. Retailers benefit from flexible coverage options, easy claims administration, and the ability to align protection plans with customer needs and store inventory strategies.

• Creates additional profit on every BlueStar appliance sale by extending protection beyond the typical 1-year manufacturer warranty
• Allows retailers to offer long-term coverage that begins after OEM coverage ends, matching real-world repair timelines
• Supports flexible attachment across new, open-box, scratch & dent, and used BlueStar appliances through True Extended and SND card programs
• Simplifies claims management—CPS handles administration, service coordination, and customer support, reducing retailer workload
• Increases customer confidence in premium appliance purchases, driving higher attachment rates and customer loyalty
• Provides flexible program options, including 50% Back and SND coverage, allowing retailers to monetize more of their inventory

How do appliance retailers typically use CPS extended coverage with BlueStar appliances?

Many appliance retailers incorporate CPS extended coverage into their BlueStar sales process by presenting protection options after the product selection, focusing on the benefits of long-term ownership support. Experienced retailers often attach True Extended coverage to new BlueStar purchases and use SND card programs to provide protection on open box, scratch & dent, or used units—categories that are otherwise hard to cover. CPS dealer data shows that retailers who routinely present coverage at the right time see stronger attachment rates and improved average order value, especially with premium brands like BlueStar.

How does CPS extended coverage for BlueStar appliances work?

Consumer Priority Service (CPS) extended coverage for BlueStar appliances is designed to begin after the manufacturer’s 1-year warranty expires, offering up to 5 additional years of protection for mechanical and electrical failures. CPS True Extended is structured so that retailers can offer longer protection timelines on new BlueStar appliances, while also supporting open box, scratch & dent, and used units through the SND card program. For new appliances, the 50% Back plan provides 5 years of protection from the date of purchase, running concurrently with the manufacturer warranty and offering a 50% refund if no claims are filed.

Retailers can seamlessly attach the right CPS plan to each BlueStar sale, using True Extended for standard inventory, 50% Back for new units seeking added value, and SND cards for discounted or non-new products. CPS manages claims, coordinates authorized service, and ensures a consistent experience for both retailers and customers, helping stores maximize both revenue and customer satisfaction with flexible coverage options.

CPS BlueStar Coverage Program: Key Components

What does CPS typically cover for BlueStar appliances, and what is not covered?

CPS extended coverage for BlueStar appliances is designed to protect against real mechanical and electrical failures, but there are clear boundaries on what’s included and excluded.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Functional components like compressors, motors, control boards, pumps, and fans
• Parts and labor for covered repairs coordinated through CPS
• Replacement or reimbursement if repair is not feasible
• Coverage available for new, open box, scratch & dent, and used BlueStar appliances (with appropriate plan structure)
• Food spoilage benefit (up to $250) for covered refrigerator/freezer failures

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, appearance-only issues)
• Non-functional or accessory parts (handles, knobs, shelves, trim, decorative panels)
• Consumables and maintenance items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, abuse, or neglect
• Water, fire, flood, storm, or environmental damage
• Pre-existing conditions or issues present before coverage began

How does the CPS claims process work for BlueStar appliance coverage?

A claim is triggered when a customer’s covered BlueStar appliance experiences a mechanical or electrical failure after the manufacturer warranty period. Customers can contact CPS directly by phone, web chat, text, portal, or email to initiate a claim, providing product and issue details.

Once a claim is filed, CPS verifies coverage, coordinates service with either the selling dealer or a qualified technician, and manages the repair or replacement process from start to finish. This approach reduces the administrative burden on retailers, keeps service revenue with the dealer when possible, and ensures a streamlined experience for the customer.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) is easy to reach and offers multiple support channels for claims, service, and general assistance. Whether you’re a customer, dealer, or service center, there’s a direct way to connect with CPS support.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for BlueStar appliances compare to manufacturer and traditional warranty plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across multiple categories
• Strong claims and service infrastructure – With over $450M in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to handle high-volume warranty programs
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, ensuring reliable service across different product types
• U.S.-based support and long-term relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories – CPS supports warranties across 60+ product categories, giving retailers flexibility across their inventory

CPS BlueStar Appliance Coverage FAQ

How can appliance retailers get started with CPS extended coverage for BlueStar appliances?

CPS extended coverage for BlueStar appliances is designed for retailers who want to provide long-term protection that starts after the standard manufacturer warranty ends. The program combines flexible coverage options, support for open box and discounted inventory, and streamlined claims administration, making it simple to add value and generate additional profit from every BlueStar sale.

Retailers can get started quickly with support from CPS, including onboarding, training, and access to dealer portals or ecommerce integrations. Whether you’re operating a single store or managing multiple locations, CPS makes it easy to build extended coverage into your appliance sales process.

CPS is here to help you

Consumer Priority Service (CPS) works for appliance retailers of every size and sales setup, from single stores to large multi-location operations. If you want to see how extended coverage could fit your BlueStar sales strategy, reach out to the CPS dealer team for tailored guidance and a quick walkthrough of your options.