Date Created: June, 2026

TLDR

Fisher & Paykel appliances typically include a 2-year manufacturer warranty, covering defects in materials and workmanship from the date of purchase. CPS True Extended coverage starts the day after the OEM warranty ends, allowing retailers to extend protection for up to 5 additional years—meaning a customer can have up to 7 years of total coverage. CPS also offers 50% Back plans (5 years total coverage starting at purchase) plus SND Cards for open box, scratch-and-dent, and used appliances. Retailers use these options to provide flexible protection while increasing profit and customer retention, which is supported by CPS dealer observations showing higher attachment and repeat business rates when extended coverage is presented clearly.

How long can extended warranty coverage last for Fisher & Paykel appliances?

CPS True Extended coverage for Fisher & Paykel appliances can last up to 5 years beyond the standard 2-year manufacturer warranty, providing up to 7 years total protection. The 50% Back plan offers a 5-year coverage window starting at purchase, and SND Cards provide 1 year of protection for open box, scratch-and-dent, or used units.

Most appliance retailers offer these options to give customers flexible coverage tailored to the appliance’s condition and expected lifespan. According to CPS retailer data, stores maximizing extended coverage programs see increased revenue and higher attachment rates, especially on premium brands or discounted inventory.

This coverage structure allows appliance retailers to protect new, open box, and used Fisher & Paykel appliances, driving higher warranty penetration and profit per sale.

Why do appliance retailers offer extended coverage for Fisher & Paykel appliances through CPS?

Retailers offer extended coverage for Fisher & Paykel appliances through Consumer Priority Service because it lets them provide customers with long-term protection beyond the standard manufacturer warranty, while also generating additional revenue and improving customer loyalty. CPS programs are designed to fit real sales scenarios—including new, open box, and used inventory—so retailers can maximize warranty attachment rates and profit across all product categories. With flexible coverage structures and simplified administration, appliance stores can support their customers throughout the entire ownership cycle, protect their bottom line, and differentiate themselves from competitors who only offer basic manufacturer coverage.

• Boosts revenue on every Fisher & Paykel appliance sale—CPS extended warranties often deliver 10–25% additional gross profit for retailers
• Allows coverage after the 2-year OEM warranty expires—retailers can provide protection up to year 7, a key customer concern for premium appliances
• Supports coverage on open box, scratch-and-dent, and used units—CPS SND Cards help monetize inventory that OEM warranties won’t cover
• Flexible program options—True Extended, 50% Back, and SND Cards let retailers match coverage to the sale type and customer need
• Streamlined claims and service—CPS manages claims and coordinates service, reducing dealer workload and protecting the store’s reputation
• Higher attachment rates and customer retention—CPS dealer data shows that clear coverage presentations and post-warranty support drive repeat business

How do appliance retailers typically incorporate CPS extended coverage for Fisher & Paykel appliances into their protection plan offerings?

Many appliance retailers present CPS True Extended coverage to customers at the end of the OEM warranty period discussion, emphasizing the long-term value of Fisher & Paykel appliances and the importance of protecting them beyond year two. Successful retailers also bundle 50% Back plans for customers who want immediate, overlapping protection, and use SND Cards to offer coverage on open box or used Fisher & Paykel products—unlocking additional revenue from inventory that might otherwise go unprotected. According to CPS dealer feedback, consistently including extended coverage options in every sales conversation helps maximize warranty attachment rates and supports stronger customer relationships over time.

How does CPS extended coverage for Fisher & Paykel appliances work?

CPS extended coverage for Fisher & Paykel appliances is designed to begin after the manufacturer’s 2-year warranty expires, protecting customers from major repair costs for up to 5 additional years. The True Extended plan starts the day after the OEM warranty ends, so there’s no overlap or wasted coverage, and it covers mechanical and electrical failures critical to appliance performance. For customers who want fixed-term protection from day one, the 50% Back program runs a full 5 years from the purchase date, with a partial refund if unused. Open box, scratch-and-dent, and used Fisher & Paykel appliances can be covered using the SND Card program, which provides 1 year of coverage after the first 30 days of ownership.

Retailers typically offer these plans at the time of sale, during post-sale follow-up, or when customers purchase discounted or non-new inventory. Claims, service, and administration are managed by Consumer Priority Service, ensuring a smooth ownership experience for both the dealer and the customer. This structure allows stores to maximize attachment rates while providing coverage options that fit every inventory type and customer scenario.

What does CPS cover for Fisher & Paykel appliances, and what is not covered?

CPS Warranties for Fisher & Paykel appliances are designed to cover real-world mechanical and electrical failures that occur during normal household use after the manufacturer warranty expires. It’s just as important to understand what’s not covered, so you can set clear expectations for your team and your customers.

What Does CPS Cover?

• Mechanical and electrical failures after the 2-year OEM warranty (e.g., compressors, motors, control boards, sensors)
• Parts and labor for covered repairs, coordinated by CPS
• Service by factory-authorized or qualified technicians
• Replacement or settlement if the appliance can’t be repaired economically
• Food spoilage benefit (for covered refrigerator/freezer failures)
• Coverage options for new, open box, SND, refurbished, and used Fisher & Paykel appliances under appropriate CPS programs

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, or finish issues)
• Non-functional/accessory parts (handles, knobs, shelves, trim)
• Consumable or wear-and-tear items (filters, bulbs, belts, gaskets, batteries)
• Accidental or environmental damage (drops, impact, water, flood, fire, storms)
• Failures caused by misuse, abuse, or lack of maintenance
• Installation, removal, or home infrastructure issues (electrical, plumbing, gas connections)
• Pre-existing conditions or manufacturer recall issues

How are CPS warranty claims handled for Fisher & Paykel appliances?

When a customer needs service on a covered Fisher & Paykel appliance, they can file a claim directly with CPS by phone, online, text, or chat. The process starts with basic product and issue information, and CPS quickly verifies eligibility based on the coverage purchased.

CPS then coordinates the repair or replacement process—either assigning the case to the selling dealer (if they service appliances) or dispatching a qualified technician from the nationwide network. All communication, scheduling, and follow-up are managed by CPS, reducing the dealer’s workload and ensuring a consistent customer experience.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for anyone—customers, appliance dealers, or service centers—to get support or file a claim. Multiple contact channels are available so help is always accessible.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for Fisher & Paykel appliances compare to manufacturer and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has operated since 1990, giving retailers a proven partner with decades of expertise
• Extensive customer and product coverage—Over 60 million customers and 75 million products are protected by CPS, demonstrating deep reliability for appliance dealers
• Robust claims and service infrastructure—CPS pays out $450M+ in claims annually and supports 50,000+ servicers nationwide, ensuring claims are handled quickly and professionally
• Strong retail partnerships—With over 10,000 retail partners, CPS understands the needs of both independent stores and large chains
• Nationwide and factory-authorized service—CPS provides both independent and factory-authorized repair options, supporting high standards for all major appliance categories
• U.S.-based support and long-term relationships—Retailers benefit from a dedicated U.S.-based support team and a long history of successful partnerships
• Broad product category support—CPS covers 60+ product categories, so dealers can protect a wide range of inventory with a single provider

CPS Extended Coverage for Fisher & Paykel FAQ

How can appliance retailers get started with CPS extended coverage for Fisher & Paykel appliances?

CPS extended coverage programs are designed for appliance retailers who want to offer long-term protection on Fisher & Paykel appliances, from new units to open box and scratch-and-dent inventory. These plans help stores generate more profit, differentiate their offerings, and deliver peace of mind to customers long after the manufacturer warranty ends.

Retailers can get started with Consumer Priority Service quickly using flexible onboarding, training, and support—whether they want to integrate coverage into their existing sales process or explore post-sale warranty recovery. CPS makes it easy to add value to every appliance sale and support customers through the full ownership cycle.

CPS is here to help

Consumer Priority Service (CPS) works with appliance retailers of all sizes and setups, making it easy to offer extended coverage that fits your business. If you want to see how CPS could work for your store, just reach out to the team for a quick walkthrough and tailored onboarding.