Date Created: June, 2026

TLDR

Gaggenau appliances generally include a 2-year manufacturer warranty, with the option to add extended coverage through Consumer Priority Service (CPS) once the OEM warranty expires. CPS True Extended coverage begins at the end of the Gaggenau warranty and can add up to 5 more years, reaching a maximum of 7 years of total coverage from the date of purchase. Retailers can also offer a 5-year 50% Back plan that overlaps with the manufacturer warranty, or use SND Cards for open-box and scratch & dent inventory. Many appliance retailers use these CPS protection options to generate additional revenue while giving customers long-term protection beyond the standard factory coverage.

How long can CPS True Extended coverage last for Gaggenau appliances?

CPS True Extended coverage for Gaggenau appliances can last up to 5 additional years after the 2-year manufacturer warranty, for a total of up to 7 years from the date of purchase.

Gaggenau’s factory warranty covers the first 2 years, and then CPS True Extended takes over, providing continued protection into the years when most major repairs tend to occur. Retailers can choose the length of the CPS plan (1–5 years) to match customer needs and maximize sales opportunities. This structure helps appliance stores offer coverage that actually follows the real appliance ownership cycle, not just the initial warranty window.

Why do appliance retailers offer CPS extended protection for Gaggenau appliances?

Appliance retailers offer CPS extended protection for Gaggenau appliances because it lets them provide long-term coverage that starts after the 2-year factory warranty and matches real ownership cycles. These programs help stores capture additional profit on every sale, give customers more reasons to buy from them versus competitors, and make it possible to protect open-box or scratch-and-dent inventory. CPS True Extended, 50% Back, and SND coverage offer flexible solutions that align with how customers actually use and keep their appliances, while also streamlining claims administration and building stronger post-sale relationships. This mix of profit, flexibility, and better customer experience is why many dealers choose CPS for premium brands like Gaggenau.

• Generates additional profit per Gaggenau appliance sale—CPS plans increase gross margin without inventory risk
• Extends protection beyond the 2-year Gaggenau factory warranty, covering the highest-risk years of ownership
• Enables retailers to offer coverage for new, open-box, and scratch & dent Gaggenau appliances under appropriate CPS programs
• Streamlines claims and service—CPS handles administration and coordinates repairs, reducing back-office burden
• Supports stronger customer relationships by providing a real solution when manufacturer warranties expire
• Flexible plan terms (True Extended, 50% Back, SND) let retailers tailor coverage to different sales scenarios and customer needs

How do appliance retailers typically implement CPS protection plans for Gaggenau appliances?

Many appliance retailers incorporate CPS protection plans for Gaggenau appliances right at the point of sale, presenting True Extended coverage as an easy add-on after the customer has selected their product. Experienced stores also offer 50% Back for customers who want immediate, full five-year coverage, and use SND Cards to protect open-box or scratch & dent inventory that wouldn’t qualify for traditional programs. According to CPS dealer observations, retailers who consistently present these options—especially when explaining the gap after the 2-year manufacturer warranty—see higher attachment rates and more long-term profit per transaction.

How does CPS extended protection work for Gaggenau appliances?

Consumer Priority Service (CPS) extended protection for Gaggenau appliances is structured to start where the manufacturer warranty ends. The True Extended plan provides coverage for up to 5 additional years after the standard 2-year Gaggenau warranty runs out, giving customers up to 7 years of total protection from the purchase date. Coverage includes mechanical and electrical failures, parts and labor, service coordination, and additional benefits like food loss reimbursement and laundry credits for eligible categories. CPS also offers a 50% Back program that provides a full 5 years of coverage from the purchase date (with a partial refund if unused), plus a SND Card for open-box, used, or scratch & dent Gaggenau appliances.

Retailers can select which CPS program to offer based on inventory type and customer preference, and claims are handled directly by CPS—including service coordination, repair, and settlement. This approach allows stores to match coverage to the real ownership lifecycle of premium brands like Gaggenau, while giving retailers multiple ways to build profit and improve the customer experience.

CPS Extended Coverage Program Structure for Gaggenau Appliances

Key Program Features

• Coverage for mechanical & electrical failures (parts & labor)
• Claims handled directly by CPS—no dealer back-office work required
• Food loss, laundry credit, removal/reinstall, and haul-away benefits
• Dealer controls pricing and earns profit on every protection plan sold
• Plan terms and eligibility can be matched to customer needs and inventory mix

What is included and excluded in CPS protection for Gaggenau appliances?

CPS Warranties for Gaggenau appliances are designed to cover real mechanical and electrical failures that happen after the 2-year manufacturer warranty, but do not cover cosmetic, accidental, or maintenance-related issues.

What Does CPS Cover?

• Mechanical and electrical failures (motors, control boards, compressors, pumps, etc.)
• Parts and labor for covered repairs after the Gaggenau warranty expires
• In-home service coordination and claims administration
• Replacement or reimbursement if repair is not economical
• Food loss (for refrigeration) and laundry credits (for laundry appliances)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, paint, rust, appearance issues)
• Non-functional parts (handles, knobs, shelves, trim, decorative panels)
• Consumable or wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, abuse, or improper installation
• Environmental damage (flood, fire, storms, water intrusion)

How does the Consumer Priority Service (CPS) claims process work for Gaggenau appliance coverage?

A claim is triggered when a Gaggenau appliance covered by CPS experiences a mechanical or electrical failure after the manufacturer warranty expires. Customers can initiate a claim by contacting CPS via phone, web chat, portal, text, Facebook, or email for immediate support.

Once the claim is filed, Consumer Priority Service manages the entire process, verifying coverage, coordinating authorized service, and either arranging repair or replacement as needed. This streamlined approach reduces the workload for retailers and ensures a smooth, guided experience for customers from start to finish.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service offers multiple support options for customers, appliance retailers, and service centers. Whether it’s a claim, technical question, or general assistance, CPS is easy to reach by phone, online, or text.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended protection compare to the manufacturer warranty and traditional plans for Gaggenau appliances?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Long-term, established partner—Consumer Priority Service (CPS) has been a trusted warranty provider since 1990, offering stability and reliability for appliance retailers
• Broad customer and product reach—CPS has covered over 75 million products for more than 60 million customers, demonstrating deep experience across all major appliance and electronics categories
• Robust claims and service infrastructure—With $450M+ paid in claims annually and a nationwide network of 50,000+ service providers, CPS supports high-volume, fast-response warranty programs
• Strong dealer and retailer relationships—CPS partners with more than 10,000 retail businesses, from local appliance stores to large chains, focusing on long-term success
• Nationwide and factory-authorized repair—CPS leverages both factory-authorized and independent service networks to ensure coverage regardless of product type or customer location
• US-based support and onboarding—Retailers benefit from dedicated, US-based onboarding, support, and account management teams
• Flexible, multi-category coverage—CPS offers protection for 60+ product categories, allowing retailers to cover a wide range of inventory with one provider

CPS Extended Protection for Gaggenau Appliances FAQ

How can appliance retailers get started with CPS extended protection for Gaggenau appliances?

CPS extended protection programs make it easy for appliance retailers to offer flexible, long-term coverage for Gaggenau appliances beyond the standard 2-year factory warranty. With options like True Extended, 50% Back, and SND Cards for open-box and scratch & dent units, retailers can match coverage to every sales scenario, increase revenue, and simplify claims administration—all with support from Consumer Priority Service.

Getting started is straightforward, with CPS providing onboarding, training, and dealer portal access to track sales and claims. Retailers can reach out to the CPS dealer team for tailored guidance and to see which options best fit their store or selling model.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, whether you’re selling new Gaggenau appliances, open-box, or scratch & dent. If you want to see what this coverage would look like for your store, the CPS team is ready to walk you through the options and help you get set up fast.