Date Created: June, 2026

TLDR

ILVE appliances come with a 2-year manufacturer warranty, and CPS True Extended coverage starts after that warranty expires. Appliance retailers can offer long-term protection by extending coverage for up to 5 additional years beyond the original ILVE warranty, depending on the CPS plan selected. CPS Warranties handle claims, repairs, and customer support through a nationwide service network, keeping the process simple for both retailers and customers. This structure allows retailers to provide more value to their customers and generate extra revenue on each ILVE appliance sale. CPS dealer data shows that extended coverage options are especially valuable as many major appliance repairs occur after the initial factory warranty ends.

How long can CPS True Extended coverage last for ILVE appliances?

CPS True Extended can add up to 5 years of coverage after the ILVE 2-year manufacturer warranty, for a maximum of 7 years total coverage.

Because ILVE offers a longer OEM warranty than most brands, CPS True Extended starts in year 3 and can extend protection through year 7 of ownership. This gives customers a full ownership cycle of factory-backed coverage, with all claims, parts, and service managed by Consumer Priority Service. Retailers also have access to 50% Back plans for new ILVE appliances (fixed 5-year term from purchase) and SND Card programs for open box, scratch & dent, or used inventory. According to CPS dealer observations, offering extended coverage on premium brands like ILVE helps increase attachment rates and drives higher average order value.

What benefits does CPS True Extended coverage provide to appliance retailers?

Retailers choose to offer CPS True Extended coverage on ILVE appliances because it allows them to provide protection well beyond the standard 2-year manufacturer warranty and gives customers more reasons to buy from their store. By extending coverage into years 3 through 7, retailers create a long-term value proposition, help customers avoid expensive post-warranty repairs, and generate additional profit on every qualifying sale. CPS programs also help capture revenue from open box and used inventory, while simplifying claims and service administration so that retailers can focus on sales and customer relationships.

• Creates incremental profit on every ILVE appliance sale by extending protection beyond the standard warranty
• Allows retailers to offer up to 7 years total coverage—ideal for premium appliance buyers seeking long-term value
• CPS handles claims, repairs, and service coordination, reducing operational burden for the retailer
• Supports open box, scratch & dent, and used ILVE inventory with SND Card and True Extended options
• Flexible coverage structure means retailers can match plans to customer needs and inventory mix
• Helps improve warranty attachment rates and average order value, especially with premium appliance buyers

How do appliance retailers typically incorporate CPS True Extended coverage into their ILVE appliance offerings?

Many appliance retailers bundle CPS True Extended coverage as an upgraded protection option when selling ILVE appliances, especially to customers interested in long-term ownership. Experienced dealers often introduce extended coverage after confirming the appliance choice, using the extra years of protection as a differentiator and value-add on premium brands like ILVE. According to CPS retailer data, stores that consistently present extended coverage options—especially on high-end or European appliance sales—see higher attachment rates and improved overall profitability.

How does CPS True Extended coverage work for ILVE appliances?

Consumer Priority Service (CPS) True Extended coverage for ILVE appliances begins as soon as the 2-year manufacturer warranty expires, adding 1 to 5 years of additional protection for covered mechanical and electrical failures. The plan is designed to match the full ownership cycle, with claims management, repairs, and nationwide service coordination handled directly by CPS. Coverage is available for new, open box, scratch & dent, and used ILVE appliances through a combination of True Extended and SND Card programs.

Retailers enroll customers at the point of sale or up to 90 days before the ILVE warranty ends. CPS manages the entire claims process and gives dealers the first right to service their own customers, helping stores retain service revenue and build long-term relationships. According to CPS dealer observations, offering extended coverage on premium brands like ILVE is one of the most effective ways to drive attachment, increase average order value, and boost gross profit without adding operational complexity.

Key Components of CPS True Extended for ILVE Appliances

• Mechanical and electrical failures covered after the ILVE OEM warranty ends
• Parts and labor included for covered repairs
• Food loss and delivery/haul-away benefits included where applicable
• No Lemon Guarantee and unlimited claims for qualifying plans
• Retailers retain control over pricing and service participation

What does CPS typically cover for ILVE appliances, and what is not covered?

Consumer Priority Service is designed to protect ILVE appliances from the most common and costly failures that occur after the factory warranty ends, but does not cover everything.

What Does CPS Cover?

• Mechanical and electrical failures after the ILVE 2-year manufacturer warranty ends
• Parts and labor for repairs to compressors, motors, control boards, pumps, fans, and other core components
• Service coordination and claims handled directly by CPS
• Replacement or reimbursement if the appliance cannot be repaired (No Lemon Guarantee)
• Food spoilage benefit (for covered freezer failures)
• Coverage available for new, open box, scratch & dent, or used appliances (with the right CPS program)

What Is Not Covered by CPS?

• Cosmetic issues (scratches, dents, rust, chips, paint damage, trim)
• Non-functional or accessory parts (handles, knobs, shelves, decorative panels)
• Consumables and wear items (filters, light bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, or neglect
• Damage from water, flood, fire, or natural disaster
• Installation-related problems or pre-existing conditions

How does the CPS claims process work for ILVE appliances?

When a customer has an issue with their ILVE appliance after the manufacturer warranty expires, they contact CPS through phone, web, text, or portal to start the claim. The process is designed to be quick and straightforward, with CPS verifying coverage, confirming the appliance details, and assigning a qualified service provider or authorizing the dealer to handle the repair.

CPS manages all communication, claim intake, and service coordination, keeping the retailer involved only if they choose to service their own customers. This streamlined approach reduces administrative work for appliance stores while giving customers clear instructions and fast resolution. The customer is updated throughout the process until the appliance is repaired or, if needed, replaced under CPS coverage.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for anyone—customers, dealers, or service centers—to get support, file claims, or ask questions using multiple convenient communication channels.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS True Extended coverage for ILVE appliances compare to manufacturer and traditional warranty coverage?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across multiple categories
• Strong claims and service infrastructure – With over $450M in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to handle high-volume warranty programs
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, ensuring reliable service across different product types
• U.S.-based support and long-term relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories – CPS supports warranties across 60+ product categories, giving retailers flexibility across their inventory

ILVE Appliance Warranty and CPS Coverage FAQ

How can appliance retailers get started with CPS True Extended for ILVE appliances?

CPS True Extended gives appliance retailers a way to offer ILVE buyers long-term protection that begins after the factory warranty ends, with up to 7 years of total coverage depending on the plan. This program is designed for stores that want to extend their value proposition, increase revenue, and provide seamless claims administration through Consumer Priority Service. Coverage options are flexible, supporting new, open box, and used ILVE appliances.

Retailers interested in adding CPS coverage can get started quickly with onboarding, training, and support from the CPS team. Whether you operate a single store or a multi-location group, CPS makes it easy to introduce extended protection for ILVE appliances and support your customers throughout the ownership cycle.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, whether that’s a simple setup or a fully integrated system. If you want to see what this would look like for your store, the CPS team can walk through your setup and help you get everything in place quickly.