Date Created: June, 2026

TLDR

Liebherr appliances include a 2-year manufacturer warranty, with extended coverage from Consumer Priority Service (CPS) starting after that period. CPS True Extended plans can add up to 5 additional years of protection, covering mechanical and electrical failures after the OEM warranty expires. CPS also offers 50% Back plans, which provide 5 years of total coverage from purchase, and SND Card coverage for open box or used products. Many appliance retailers choose these options to generate extra revenue while giving customers longer-term peace of mind, with CPS data showing extended protection is especially valued for premium refrigeration brands like Liebherr.

How long can CPS coverage protect Liebherr appliances, and what options are available?

Consumer Priority Service (CPS) True Extended coverage can protect Liebherr appliances for up to 5 years after the manufacturer warranty ends, while other CPS plans offer different structures.

Liebherr provides a 2-year full manufacturer warranty on its appliances. CPS True Extended plans start once this warranty expires, letting retailers offer up to 7 years of total protection (2 years OEM + up to 5 years CPS). Alternatively, the CPS 50% Back plan covers the first 5 years from purchase, overlapping with the OEM warranty. For open box, scratch-and-dent, or used Liebherr products, the CPS SND Card enables 1 year of coverage even without factory warranty, with the option to extend using True Extended.

Why do appliance retailers offer CPS extended coverage for Liebherr appliances?

Many appliance retailers offer Consumer Priority Service (CPS) extended coverage for Liebherr appliances because it allows them to provide protection that goes well beyond the standard 2-year manufacturer warranty. CPS True Extended and 50% Back plans let retailers create new revenue streams, increase customer confidence, and cover both new and open-box inventory. With premium brands like Liebherr, customers expect longer-term support, and retailers benefit from the ability to offer coverage tailored to the product’s real-world ownership cycle. This flexibility means stores can differentiate themselves, improve attachment rates, and retain service revenue, which is especially valuable for high-end refrigeration.

• Profit opportunity – Retailers earn additional revenue on every Liebherr appliance sold by offering extended protection plans
• Coverage gap protection – CPS True Extended starts when the 2-year manufacturer warranty ends, covering real-world repair risks
• Flexible plan options – Dealers can choose between True Extended, 50% Back, and SND Card programs for new, open box, or used Liebherr products
• Premium customer experience – Long-term coverage increases buyer confidence and supports the ownership expectations of high-end refrigeration customers
• Dealer service participation – Retailers can retain service revenue and customer relationships through CPS’s dealer-first claims model
• Stronger attachment rates – CPS benchmarks show premium appliance buyers are more likely to purchase protection when longer-term options are available

How do appliance retailers typically incorporate CPS extended coverage with Liebherr appliances?

Many appliance retailers integrate CPS extended coverage into their sales process right after a customer chooses a Liebherr appliance, highlighting the value of long-term support for premium refrigeration. Experienced retailers often present True Extended options as a logical next step following the 2-year OEM warranty, while also leveraging 50% Back plans for customers who want immediate, fixed-term coverage. Open box and scratch-and-dent Liebherr inventory is commonly covered using the CPS SND Card, allowing stores to monetize discounted products with additional protection. Retailers who consistently present these options tend to achieve higher warranty attachment rates and improved customer satisfaction, especially in the premium appliance segment.

How does CPS extended coverage for Liebherr appliances work?

Consumer Priority Service (CPS) extended coverage for Liebherr appliances is structured to fit the real-world ownership timeline, starting where the 2-year manufacturer warranty ends. CPS True Extended plans provide dealers with the ability to offer up to 5 additional years of coverage, so customers can have up to 7 years total protection for new Liebherr appliances. For open box, scratch-and-dent, or used inventory, retailers can use the CPS SND Card to provide initial coverage, then layer on True Extended for longer-term protection. CPS also offers 50% Back plans for new products, which provide a full 5 years of total coverage from the date of purchase, overlapping with the OEM warranty and offering a refund incentive if unused.

Retailers interact with the program by presenting CPS coverage options at the point of sale or as post-sale follow-ups, using a simple enrollment process managed through the CPS dealer portal or integrated e-commerce tools. CPS handles claims administration, service coordination, and customer support, allowing dealers to focus on sales and customer relationships. According to CPS dealer data, stores that systematically present protection options achieve higher attachment rates and generate more revenue per transaction, particularly with premium brands like Liebherr.

Key Program Components for Liebherr Appliances

Program Workflow

• Retailer presents CPS coverage options at or after point of sale
• Customer selects desired plan (True Extended, 50% Back, or SND Card)
• Retailer enrolls the product via CPS portal or integration
• CPS issues coverage confirmation and support info
• Customer files claims directly with CPS if service is needed

Coverage Timeline Example

• Years 1-2: Liebherr OEM warranty active
• Years 3-7: CPS True Extended coverage (if 5-year term selected)
• Years 1-5: CPS 50% Back covers entire period; overlaps OEM for first 2 years
• Open Box/Used: SND Card covers year 1, then True Extended can add up to 5 more years

What does CPS typically cover for Liebherr appliances, and what is not included?

CPS extended coverage is designed to protect against real repair risks after the manufacturer warranty ends, but it doesn’t cover everything. Here’s a clear breakdown.

What Does CPS Cover?

• Mechanical and electrical failures (e.g., compressors, control boards, motors, fans, sensors)
• Parts and labor for covered repairs after the Liebherr 2-year warranty expires
• In-home service coordination and technician dispatch
• Replacement or reimbursement when repairs are not feasible (“No Lemon” provision)
• Food spoilage benefit for covered refrigerator/freezer failures (up to $250)
• Coverage for new, open box, scratch-and-dent, and qualifying used appliances (with SND Card)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, or finish issues)
• Non-functional or accessory parts (shelves, handles, knobs, trim, racks)
• Consumables and wear-and-tear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, drops, impacts, or misuse (unless accidental plan is purchased)
• Water, flood, fire, or storm damage; environmental or installation-related failures
• Rust, corrosion, or damage from poor maintenance or pre-existing conditions

How does the CPS claims process work for extended Liebherr appliance coverage?

A claim is triggered when a Liebherr appliance under CPS coverage experiences a covered mechanical or electrical failure after the manufacturer warranty period. Customers can contact CPS by phone, web chat, text, portal, or email to start their claim, providing product details and a description of the issue.

Once the claim is filed, CPS reviews the coverage, verifies eligibility, and coordinates service with either the selling retailer (if they choose) or a qualified technician. CPS manages all communication, service scheduling, and claim resolution, so the retailer is not burdened with administration and customers get clear guidance throughout the process.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy for customers, appliance dealers, and service centers to get support through multiple channels, ensuring quick answers and guidance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for Liebherr appliances compare to manufacturer warranties and traditional plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers a trusted long-term partner
• Large-scale reach – CPS covers more than 75 million products for over 60 million customers, reflecting deep operational expertise
• Robust claims and service infrastructure – CPS pays over $450 million in claims annually and works with 50,000+ service providers nationwide
• Extensive retail partnerships – More than 10,000 retailers partner with CPS, from independent stores to multi-location chains
• Nationwide and factory-authorized repair network – CPS supports both independent and factory-authorized service, ensuring reliable coverage for premium brands
• U.S.-based support and dedicated account management – Retailers work with real people for onboarding, support, and ongoing partnership
• Broad category flexibility – CPS covers 60+ product categories, including high-end appliances like Liebherr refrigerators

CPS Extended Coverage for Liebherr Appliances FAQ

How can appliance retailers get started with CPS extended coverage for Liebherr appliances?

CPS extended coverage for Liebherr appliances gives retailers flexible ways to offer long-term protection, generate more revenue, and support customers beyond the factory warranty. Programs like True Extended, 50% Back, and SND Cards are designed for both new and non-traditional inventory, making it easy for appliance stores to match coverage to their sales strategy and customer needs.

Retailers interested in adding or expanding CPS coverage can start with simple onboarding, portal access, and training tools, with support available for both low-tech and fully integrated workflows. Consumer Priority Service is built to adapt to different store models, so dealers can launch quickly and focus on growing their warranty attachment rates.

CPS is here to help

Consumer Priority Service (CPS) works with all types of appliance retailers, from single-store dealers to multi-location operations and ecommerce sellers. If you want to see how CPS extended coverage could fit your business or need help getting started, reach out to the CPS team for a walk-through and tailored setup advice.