Date Created: June, 2026

TLDR

Monogram appliances include a 2-year manufacturer warranty that begins at the time of purchase. Consumer Priority Service (CPS) True Extended coverage starts as soon as the manufacturer warranty expires, extending protection for up to five additional years—bringing total coverage to as much as seven years from the purchase date. CPS also offers a 50% Back plan, which runs for five years from purchase (overlapping with OEM coverage), and SND card options for open box inventory. Retailers use these programs to give customers long-term protection and create additional profit opportunities, especially as most major appliance repairs occur after the OEM warranty ends, according to CPS dealer observations.

How long does manufacturer and extended warranty coverage last for Monogram appliances?

Monogram appliances come standard with a 2-year manufacturer warranty. CPS True Extended coverage begins after the OEM term ends and can add up to five more years, so total coverage can reach as much as seven years from the original purchase date.

In practice, most appliance retailers use the full timeline—2 years of OEM coverage plus up to 5 years of CPS coverage—to offer customers real long-term protection. CPS also provides a 50% Back plan (5 years from purchase, running concurrently with the OEM warranty) and SND card programs for open box or scratch-and-dent units. These options allow retailers to match customer expectations for premium brands like Monogram, where customers generally expect longer coverage windows and high service quality. According to CPS program data, retailers who present the full range of coverage options often see higher attachment rates on premium appliances and create more consistent revenue from every transaction.

Why do appliance retailers offer extended coverage options for Monogram appliances through CPS?

Many appliance retailers offer extended coverage options for Monogram appliances through Consumer Priority Service because it allows them to provide protection that goes well beyond the standard manufacturer warranty. This gives customers peace of mind for years after the initial purchase, especially on high-value appliances where repair costs can be significant. Retailers also benefit from the additional revenue these protection plans create, the flexibility to cover open box and scratch-and-dent units, and the ability to differentiate their store with longer-term service. According to CPS retailer data, offering multiple coverage options on premium appliances like Monogram leads to higher attachment rates and stronger customer loyalty.

• Additional profit per sale – Extended coverage programs create new revenue streams for retailers on every Monogram appliance transaction
• Coverage begins after the Monogram OEM warranty ends – CPS True Extended fills the gap for 3rd through 7th year failures
• Flexible structure – Retailers can offer plans for new, open box, scratch-and-dent, and used inventory (with SND cards)
• Premium customer experience – Long-term protection and claims support reflect positively on the retailer’s brand, especially with high-end appliances
• Simple claims process – CPS manages claims, service coordination, and customer communication, reducing retailer workload
• Higher attachment rates – Offering protection on premium brands like Monogram increases overall plan acceptance and total revenue

How do appliance retailers typically incorporate CPS coverage options for Monogram appliances into their sales process?

Many appliance retailers incorporate CPS coverage for Monogram appliances as part of their standard product presentation, waiting until after the customer has decided on the appliance before introducing protection options. Successful stores position extended coverage as an extension of the high-quality experience expected with a premium brand and offer multiple options, including True Extended, 50% Back, and SND cards for open box units. According to CPS dealer observations, attachment rates are highest when sales teams explain the protection timeline in simple terms, making it clear that most repairs happen after the manufacturer warranty runs out.

How does Consumer Priority Service (CPS) extended coverage for Monogram appliances work?

Consumer Priority Service (CPS) offers Monogram appliance retailers several extended coverage options that pick up where the 2-year manufacturer warranty leaves off. CPS True Extended begins after the OEM warranty ends, providing up to five additional years of coverage for mechanical and electrical failures, parts, and labor, with in-home service included. CPS also offers a 50% Back plan that runs for five years from purchase (with the first two years covered by the manufacturer and the next three by CPS), and SND card programs for open box, scratch-and-dent, or used units that require protection outside the standard OEM window.

Retailers work directly with CPS to enroll eligible appliances, present coverage options at the right point in the sales process, and manage claims through a single point of contact. With these programs, dealers can cover new and non-traditional inventory, retain service opportunities, and deliver a premium ownership experience for Monogram customers. CPS program data shows that flexible coverage structures and clear claims processes lead to stronger warranty penetration and increased profit per sale.

Program Structure for Monogram Appliances with Consumer Priority Service (CPS)

Key Features

• Coverage for mechanical and electrical failures after manufacturer warranty ends
• Eligibility for new, open box, scratch-and-dent, and used Monogram appliances (with correct program structure)
• Unlimited claims, in-home service, and dealer-first repair rights for local service departments
• Transparent exclusions for cosmetic, consumable, accidental, and environmental damage
• Retailers retain profit control and can offer coverage during or after the initial sale

What does CPS actually cover—and what’s not included—for Monogram appliances?

CPS coverage for Monogram appliances is designed to protect against real mechanical and electrical failures, filling the gap after the manufacturer warranty ends. At the same time, there are clear exclusions that set accurate expectations for both retailers and customers.

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty expires
• Parts and labor for covered repairs (motors, control boards, compressors, etc.)
• In-home service coordination for eligible failures
• Replacement or reimbursement if repair is not possible
• Food spoilage up to $250 for covered refrigerator/freezer failures
• Coverage options for new, open box, scratch-and-dent, and used appliances (with SND card structure)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, chipped trim)
• Non-functional parts (handles, knobs, shelves, decorative panels)
• Consumables and maintenance items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, or neglect (drops, impacts, improper use)
• Environmental/external damage (water, flood, storm, fire, power surges)
• Installation-related issues or failures caused by poor maintenance
• Pre-existing conditions or manufacturer recall events

How does the CPS claims process work for Monogram appliance coverage?

A claim is triggered when a Monogram appliance owner experiences a covered failure after the manufacturer warranty period. Customers can file a claim with Consumer Priority Service (CPS) by phone, portal, web chat, text, or email, making the process accessible and straightforward.

Once a claim is filed, CPS reviews the coverage, verifies the issue, and coordinates repair or replacement using factory-authorized or qualified technicians. This reduces the retailer’s administrative workload and ensures the customer receives timely, professional service, reflecting positively on the original point of sale.

How can customers, dealers, and service centers contact CPS for support?

CPS makes it easy for customers, appliance retailers, and service centers to get support, file claims, or request assistance through multiple convenient channels. Responsive support is available by phone, web, portal, text, chat, and email.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage for Monogram appliances compare to manufacturer and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established industry presence – Consumer Priority Service (CPS) has supported appliance retailers since 1990, bringing long-term operational experience to every partnership
• Large-scale coverage – CPS Warranties have protected over 75 million products for 60 million+ customers, giving retailers confidence in program stability
• Strong claims and service infrastructure – Over $450 million paid in claims annually and access to 50,000+ servicers nationwide means reliable support for retailers and their customers
• Extensive retail partnerships – More than 10,000 retail partners trust CPS to administer warranty programs, from single-store dealers to national chains
• Nationwide and factory-authorized service – CPS offers both independent and factory-authorized service options, ensuring high-quality repairs for all covered appliances
• U.S.-based support team – Retailers and customers work directly with a dedicated, U.S.-based CPS team focused on onboarding, support, and ongoing program management
• Broad product category support – With 60+ covered categories, CPS enables appliance retailers to offer protection across new, open box, scratch-and-dent, and used inventory

Monogram Appliance Warranty & CPS Coverage FAQ

How can appliance retailers get started with CPS extended coverage on Monogram appliances?

CPS extended coverage programs are designed for appliance retailers who want to offer long-term protection on Monogram appliances and maximize revenue from every sale. By partnering with Consumer Priority Service, retailers can provide flexible coverage options—including True Extended, 50% Back, and SND card plans—to meet the needs of new, open box, and scratch-and-dent inventory. These programs are easy to implement, support dealer-first service, and help retailers stand out with premium service options.

Retailers interested in learning more or getting started can reach out to the CPS dealer team for tailored onboarding, guidance, and support. Whether running a single store or a multi-location operation, CPS makes it straightforward to expand coverage offerings for Monogram appliances.

CPS is here to help

Consumer Priority Service (CPS) supports appliance retailers with flexible coverage programs that fit any business model, from single-store operations to large dealer groups. If you want to see how CPS extended coverage would work for your store, just reach out—the team can walk you through your setup and help you get started quickly.