How long is the manufacturer’s warranty for Thor Kitchen appliances, and when does extended warranty coverage begin?

June 8, 2026
|In Appliance Dealers
|By Tamara Rubin
Asian couple discussing appliance options with a sales associate in a modern kitchen appliance showroom

Date Created: June, 2026

TLDR

Thor Kitchen appliances come with a 2-year manufacturer warranty; extended coverage with CPS begins after the OEM warranty ends.

The 2-year Thor Kitchen warranty covers parts and labor from the date of purchase. CPS True Extended coverage starts in year 3, adding up to 7 years total protection. CPS also offers 50% Back coverage (5 years from purchase) and SND cards for open-box, scratch & dent, or refurbished units. Appliance retailers use these options to provide longer, more flexible protection and additional revenue.

Thor Kitchen appliances come standard with a 2-year manufacturer warranty, which covers parts and labor from the original purchase date. Consumer Priority Service (CPS) True Extended coverage begins the day after the Thor Kitchen warranty expires, extending protection for up to 5 additional years—meaning customers can have up to 7 years total coverage. CPS also offers a 50% Back plan that covers 5 years from purchase (overlapping with the OEM warranty) and a specialized SND card program for open-box or used appliances. Many dealers choose CPS Extended Warranties because they can offer longer protection, flexible coverage options, and generate more revenue per appliance sale—especially as most repairs happen after the manufacturer warranty ends, according to CPS retailer data.

How long can CPS coverage last for Thor Kitchen appliances?

CPS True Extended coverage for Thor Kitchen appliances can last up to 5 years beyond the manufacturer warranty, for a total of up to 7 years of protection.

Thor Kitchen offers a 2-year manufacturer warranty, which is longer than many standard appliance brands. CPS True Extended plans begin when the original Thor Kitchen warranty ends—so if a customer buys a 5-year CPS plan, it starts in year 3 and ends in year 7. For dealers, this provides a clear, structured ownership timeline and makes it easier to explain the value of long-term coverage to customers. CPS also offers a 50% Back plan (which provides 5 years of continuous coverage from the purchase date) and SND card programs for open-box, scratch & dent, or refurbished Thor appliances.

Coverage Option

When Coverage Begins

Total Coverage Duration

Thor Kitchen Manufacturer Warranty

Date of Purchase

2 Years

Generic Extended Warranty (5 years from purchase)

Date of Purchase (overlaps OEM)

5 Years (Years 1-5)

CPS True Extended

After OEM warranty ends

Up to 7 Years Total (2-year OEM + up to 5-year CPS)

CPS 50% Back

Date of Purchase (overlaps OEM)

5 Years (Years 1-5), 50% refund if unused

CPS SND Card (Open Box/Scratch & Dent)

Day 31 after purchase

1 Year (plus eligible extension)

Why do appliance retailers use CPS True Extended and other CPS coverage options for Thor Kitchen appliances?

Appliance retailers offer CPS True Extended and other CPS protection options for Thor Kitchen appliances because these programs extend coverage well beyond the original manufacturer warranty, create new revenue opportunities, and provide flexibility for all inventory types—including open-box and scratch & dent. By controlling the coverage timeline and offering plans that start after the 2-year Thor Kitchen warranty, retailers can support customers through the full ownership cycle, reduce gaps in protection, and differentiate their store’s value. CPS programs also streamline claims administration and help retailers build long-term customer relationships, supported by nationwide service and dealer-first servicing models.

  • Additional profit per sale—CPS programs allow retailers to earn more revenue on every Thor Kitchen appliance sold, with margin control and flexible pricing.
  • Coverage starts after OEM warranty—CPS True Extended plans begin after Thor’s 2-year warranty, filling protection gaps when repairs are most likely.
  • Flexible options for all inventory—Retailers can protect new, open-box, scratch & dent, or refurbished Thor units with the right CPS program.
  • Dealer-first claims and service—Retailers maintain the option to service their own customers, keeping service revenue and strengthening relationships.
  • Streamlined administration—CPS handles claims, service coordination, and customer support, reducing operational workload for the retailer.
  • Long-term customer loyalty—Offering extended coverage through CPS keeps customers connected to the retailer for the entire ownership cycle.

How do appliance retailers typically incorporate CPS coverage options for Thor Kitchen appliances into their protection plan offerings?

Most appliance retailers bundle CPS True Extended or 50% Back coverage with every new Thor Kitchen appliance sale, presenting the plan to customers after they’ve made a product decision. For open-box, scratch & dent, or refurbished Thor units, retailers use the CPS SND card program to offer a clear protection option even when manufacturer coverage is not available. Experienced dealers often include CPS coverage in financing packages or highlight the extended term as a key differentiator—especially since many repairs occur after year two. According to CPS dealer data, clear explanation of the coverage timeline and post-warranty risk drives higher attachment rates and customer satisfaction.

How does CPS extended coverage for Thor Kitchen appliances work?

Consumer Priority Service (CPS) extended coverage for Thor Kitchen appliances is built around the manufacturer warranty timeline. Thor Kitchen provides a 2-year OEM warranty; CPS True Extended plans begin after year two, offering up to five additional years of protection for covered breakdowns. Retailers can choose the term length, and customers are protected from major repair costs well into years three through seven of ownership. CPS also offers 50% Back plans (which run for five years from purchase and provide a refund if unused) and SND cards for open-box, scratch & dent, or refurbished Thor units—making it possible to offer protection for virtually any inventory type.

Operationally, the retailer enrolls the customer in the chosen CPS program at the point of sale or up to 90 days before OEM expiration. Claims are managed directly by CPS, with the retailer having first right of refusal to service their own customers. This structure helps retailers add revenue, maintain customer relationships, and provide support long after the initial sale. CPS benchmarks show that most appliance repairs happen after the manufacturer warranty ends, so programs that extend coverage into years three through seven are especially important for Thor Kitchen appliances.

Key Components of CPS Coverage for Thor Kitchen Appliances

Program Feature

Description

Coverage Start

CPS True Extended begins after the 2-year OEM warranty; 50% Back and SND cards start at purchase or day 31 for open-box/SND

Coverage Duration

True Extended: Up to 5 years post-OEM (years 3-7); 50% Back: 5 years from purchase; SND: 1 year (plus eligible extension)

Eligible Inventory

New, open-box, scratch & dent, refurbished, and used Thor appliances

Covered Failures

Mechanical and electrical failures (compressors, motors, control boards, etc.)

Claims Administration

CPS manages all claims, service, and customer support; dealer can service own customers if desired

Dealer Revenue

Dealers control pricing and earn profit on every plan sold; additional service revenue when servicing claims

Additional Benefits

Food spoilage, laundry credit, haul away coverage, and more (see program details)

How Retailers Use These Programs

  • Present True Extended as the default long-term coverage on new Thor appliances
  • Offer 50% Back plans for customers who want a refund if unused
  • Attach SND cards for open-box, used, or refurbished Thor units
  • Bundle coverage with financing to increase acceptance
  • Highlight extended protection during ownership conversations after the product decision

What does CPS actually cover—and what isn’t covered—for Thor Kitchen appliances?

CPS coverage for Thor Kitchen appliances is designed to protect against real mechanical and electrical failures that happen after the manufacturer warranty ends. Coverage is focused on keeping the appliance operational, not on cosmetic or avoidable issues.

What Does CPS Cover?

  • Mechanical and electrical failures after the 2-year Thor Kitchen warranty expires
  • Functional parts required for operation (compressors, motors, control boards, pumps, fans, sensors)
  • Parts and labor for covered repairs, including in-home service
  • Product replacement or reimbursement if repair is not feasible (subject to program terms)
  • Food spoilage benefit up to $250 for covered refrigeration failures
  • Coverage for new, open-box, scratch & dent, refurbished, and used Thor appliances (with correct CPS program)

What Is Not Covered by CPS?

  • Cosmetic damage (scratches, dents, chips, stains, peeling finishes, rust, or trim issues)
  • Non-functional parts (handles, knobs, shelves, decorative panels, glass shelves)
  • Consumable or maintenance items (filters, light bulbs, batteries, belts, gaskets, fuses)
  • Accidental damage, drops, impact, or misuse
  • Environmental/external damage (flood, fire, storm, power surges, installation issues)
  • Failures caused by neglect, improper maintenance, or pre-existing conditions
  • Manufacturer recalls and issues covered by Thor Kitchen during the OEM warranty period

How does the CPS claims process work for Thor Kitchen appliance coverage?

When a customer experiences a covered issue after the Thor Kitchen warranty ends, they file a claim directly with Consumer Priority Service (CPS) by phone, online portal, web chat, text, or email. The claim is reviewed for eligibility, and if approved, CPS coordinates the repair using either the retailer’s service department (if they choose) or a qualified technician from the nationwide CPS network.

CPS manages the entire claims process from intake to resolution, including service scheduling, repair approval, and customer communication. This structure reduces the administrative workload for the retailer and ensures the customer receives support throughout the process. Dealers benefit from clear claim visibility and the option to retain service revenue by handling their own claims, which is a key operational advantage.

Step

What Happens

Claim Initiation

Customer contacts CPS via phone, online portal, web chat, text, or email

Claim Review

CPS verifies coverage eligibility and confirms the failure details

Service Coordination

CPS assigns repair to the dealer’s service team (if preferred) or a qualified technician

Repair or Replacement

Covered repairs are completed; if not repairable, replacement or reimbursement is issued

Resolution & Communication

CPS communicates status and outcome to the customer and dealer

How can customers, dealers, and service centers contact CPS for support?

CPS makes it easy for customers, appliance retailers, and service centers to get support or file a claim, with multiple contact options available for every group.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

  • Phone – (800) 905-0443
  • Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
  • CPS Client Care Portal – https://client.cpscentral.com/
  • Text – Send a text to (347) 621-7180
  • Facebook Chat – http://m.me/ConsumerPriorityService
  • Email – cs@cpscentral.com

Dealers

Service Centers

How does CPS coverage for Thor Kitchen appliances compare to manufacturer warranty coverage and traditional extended plans?

Feature

Manufacturer Warranty (Thor Kitchen)

Traditional Extended Warranty

CPS (Consumer Priority Service)

Coverage Start

Date of purchase

Date of purchase (often overlaps OEM)

After OEM warranty ends (True Extended); Date of purchase (50% Back/SND)

Total Coverage Duration

2 years

5 years (years 1–5, may overlap OEM)

Up to 7 years (2-year OEM + up to 5-year CPS True Extended)

Open-Box/Scratch & Dent Eligibility

Not eligible

Rarely eligible

Eligible via CPS SND Card

Used/Refurbished Eligibility

Not eligible

Rarely eligible

Eligible via CPS SND Card

Dealer Service Revenue

No retailer involvement

Limited or none

Dealers can retain service revenue (first right of refusal)

Claims Administration

Manufacturer only

Provider managed; limited flexibility

CPS manages claims with dealer involvement and nationwide service network

Refund Option

No

Rarely

50% Back plan refunds half the cost if unused

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

  • Established and experienced provider—Consumer Priority Service (CPS) has been operating since 1990, giving retailers a long-term, reliable partner.
  • Large-scale coverage—CPS has served over 60 million customers and covered 75 million+ products across 60+ categories, reflecting deep operational experience.
  • Strong claims and service infrastructure—With $450M+ in claims paid annually and 50,000+ servicers nationwide, CPS is built for high-volume warranty programs.
  • Extensive retail network—CPS works with more than 10,000 retail partners, from independent stores to major appliance dealers.
  • Nationwide and factory-authorized service capabilities—CPS supports both independent and factory-authorized repairs, giving retailers confidence in service quality.
  • Dedicated U.S.-based support—Retailers have direct access to onboarding, account management, and support teams focused on long-term partnership.
  • BBB A rating and long-term retailer relationships—CPS is recognized for credibility, reliability, and lasting dealer partnerships.

CPS Thor Kitchen Appliance Coverage FAQ

How long is the manufacturer warranty for Thor Kitchen appliances?

Thor Kitchen appliances typically include a 2-year manufacturer warranty covering parts and labor from the purchase date.

When does CPS True Extended coverage start for Thor Kitchen appliances?

CPS True Extended coverage begins immediately after the 2-year Thor Kitchen warranty ends, starting in year 3 of ownership.

How long can CPS True Extended coverage last on a Thor Kitchen appliance?

CPS True Extended can add up to 5 years of coverage after the OEM warranty, for up to 7 years total protection.

Does CPS offer coverage for open-box or scratch & dent Thor Kitchen appliances?

Yes, eligible open-box, scratch & dent, or refurbished Thor Kitchen appliances can be protected with a CPS SND Card program.

What is the CPS 50% Back plan for Thor Kitchen?

The CPS 50% Back plan provides 5 years of coverage from purchase and refunds 50% of the plan cost if unused, with coverage overlapping the OEM warranty.

What failures are covered under CPS plans for Thor Kitchen?

CPS covers mechanical and electrical failures, including major components like compressors, motors, control boards, and pumps.

What is not covered by CPS appliance protection?

CPS does not cover cosmetic damage, non-functional parts, consumables, accidental damage, or issues due to misuse, neglect, or environmental events.

Can a customer buy CPS coverage after buying a Thor Kitchen appliance?

Yes, CPS coverage can be added up to 90 days before the original OEM warranty expires for most plans.

Who handles claims for CPS appliance protection?

Consumer Priority Service manages all claims, coordinating service and repair directly with the customer and retailer as needed.

Can retailers service their own CPS claims for Thor Kitchen appliances?

Yes, dealers have first right of refusal to service their own customers and retain the service revenue if they choose.

Is product replacement covered if repair isn’t possible?

If a covered product cannot be repaired, CPS may issue a replacement or reimbursement through the selling dealer, subject to plan terms.

How does the CPS SND Card program work for used or open-box Thor Kitchen appliances?

The SND Card provides 1 year of coverage for eligible units starting on day 31, with the option to extend protection further under a True Extended plan.

What happens if a customer has both the Thor Kitchen warranty and a CPS plan?

The manufacturer warranty applies first; CPS coverage begins after the OEM warranty ends or runs concurrently for 50% Back and SND plans.

Can CPS coverage be included in appliance financing?

Yes, many retailers bundle CPS protection plans with financing packages, which often increases customer attachment rates and acceptance.

How can retailers track CPS warranty sales and claims?

Retailers can access real-time sales and claims data through the CPS Dealer Portal, giving visibility into program performance and customer support.

How can appliance retailers get started with CPS True Extended and other CPS coverage options for Thor Kitchen appliances?

CPS True Extended, 50% Back, and SND Card programs give appliance retailers a flexible way to offer long-term protection on Thor Kitchen appliances—starting after the manufacturer warranty or right at the point of sale for open-box and used inventory. These options help retailers expand their coverage offerings, increase revenue, and provide better support throughout the entire product ownership cycle.

Retailers interested in getting started or learning more about how CPS coverage could fit their business can reach out for tailored onboarding, training, and support. Consumer Priority Service provides hands-on help with program setup, sales training, and ongoing account management to make the process as simple as possible.

Contact Method

Details

Email

dealers@cpscentral.com

Phone

(800) 905-0445

CPS is here to help you

Consumer Priority Service (CPS) works with all types of appliance retailers—whether you’re selling new Thor Kitchen appliances, open-box deals, or scratch & dent inventory. If you want to see how CPS coverage can fit into your store’s process or revenue model, reach out to the CPS dealer team for personalized guidance and fast onboarding.

About This Content

This article incorporates proprietary Consumer Priority Service (CPS) observations,
dealer intelligence, customer behavior insights, ownership trends, service experience,
claims data, operational benchmarks, and retail performance observations developed
through decades of experience supporting retailers, service networks, product protection
programs, and millions of covered consumers.

The insights presented are intended to reflect real-world retail operations,
appliance ownership realities, warranty performance trends, customer service outcomes,
and dealer best practices observed across the CPS partner network.

Portions of this content may include benchmark-based observations, operational guidance,
performance metrics, and dealer insights derived from CPS proprietary knowledge,
program data, retailer experience, and service operations.

© Consumer Priority Service (CPS). All rights reserved.