Date Created: June, 2026

TLDR

True Residential appliances include a 3-year manufacturer warranty, with extended coverage from Consumer Priority Service (CPS) beginning after that period. CPS True Extended plans can add up to 5 additional years of protection, for a total of up to 8 years when combined with the OEM warranty. CPS also offers a 50% Back program for new products and SND cards for open-box or scratch-and-dent appliances, allowing retailers to cover a wider range of inventory. These programs help appliance retailers generate more revenue and provide comprehensive coverage options that align with how customers actually own and use their appliances.

How long does CPS True Extended actually cover True Residential appliances?

CPS True Extended coverage for True Residential appliances begins after the 3-year manufacturer warranty ends and can extend protection for up to 5 additional years.

For most True Residential products, that means customers can get a total of up to 8 years of coverage—3 years from the OEM and up to 5 years of CPS True Extended. This extended structure is designed to match how customers use high-end refrigeration and keep service revenue in the dealer’s ecosystem. CPS dealer observations confirm that long-term coverage is especially valued for premium brands like True Residential, where product lifespan and service needs extend well beyond the initial warranty. Retailers also benefit from the ability to offer 50% Back programs (new products only) and SND cards (for open box and scratch & dent units), letting them monetize every type of inventory.

Why do appliance retailers use CPS extended coverage for True Residential appliances?

Many appliance retailers use CPS extended coverage for True Residential appliances because it lets them offer protection that starts where the manufacturer warranty leaves off, adding real value for customers expecting long-term performance from premium refrigeration. CPS programs help retailers generate additional profit, cover more inventory types—including open box and scratch & dent—and keep service and claims revenue in-house. The flexibility to match coverage to both new and aged inventory, plus clear claims administration, makes CPS a practical choice for stores looking to maximize both revenue and customer satisfaction. CPS dealer feedback shows that offering long-term coverage on high-end appliances directly drives attachment rates and store profitability.

• Additional profit per sale—retailers earn extra revenue on every eligible True Residential refrigerator, freezer, or wine column covered
• Long-term protection—coverage starts after the 3-year OEM warranty, extending up to 8 years total, which matches real ownership timelines
• Flexible inventory coverage—CPS supports new, open box, scratch & dent, refurbished, and used True Residential products with the right programs
• Dealer-first service model—retailers can retain service revenue and manage claims instead of losing customers to third-party networks
• Credibility with premium customers—offering long-term coverage on True Residential aligns with the expectations of high-end appliance buyers
• Streamlined claims and administration—CPS manages the claims process, reducing dealer workload and speeding up resolution for customers

How do appliance retailers typically use CPS extended coverage for True Residential appliances?

Many appliance retailers offering True Residential appliances routinely attach CPS True Extended coverage at the point of sale, especially when selling premium refrigeration where customers expect long-term support. It’s common for stores to present the extended coverage option after confirming the product decision, using the 3-year OEM warranty as a natural transition point for discussing protection through year 8. Retailers dealing in open box or scratch-and-dent inventory also use the SND Card structure to make sure every eligible unit—no matter its condition—can be protected and monetized. CPS dealer data shows that stores with consistent, well-timed warranty presentations on premium categories like True Residential see above-average attachment rates and improved customer retention.

How does CPS extended coverage for True Residential appliances work?

Consumer Priority Service extended coverage for True Residential appliances is structured to begin after the 3-year manufacturer warranty expires, giving customers the option to protect their investment for up to five additional years—in total, up to 8 years of coverage. CPS True Extended plans are available for new, open box, scratch & dent, used, and refurbished products (with the right program issued at sale). The 50% Back program is also available for new units, providing a 5-year plan from date of purchase, with a partial refund if unused.

Retailers simply present the coverage options during the sales process or add them to eligible inventory at checkout. Claims are managed directly by CPS, using a nationwide network that includes both factory-authorized and independent service providers. For open box and SND units, dealers use CPS SND Cards to provide a 1-year warranty (with the option to upgrade to True Extended for long-term protection). This lets retailers maximize coverage and revenue, regardless of inventory type.

What does CPS typically cover—and not cover—for True Residential appliances?

CPS coverage for True Residential appliances is designed to address major failures that affect the function of the appliance after the OEM warranty ends. It’s not designed to replace manufacturer coverage for consumables, cosmetics, or accidental damage.

What Does CPS Cover?

• Mechanical and electrical failures after the 3-year manufacturer warranty expires
• Parts and labor for covered repairs (such as compressors, motors, control boards, sensors, or sealed system failures)
• Service coordination through CPS, including factory-authorized options when available
• Replacement or reimbursement if repair is not economical or feasible
• Coverage for new, open box, SND, refurbished, and used appliances (with correct program)
• Added benefits like food spoilage reimbursement (up to $250) for covered freezer failures

What Is Not Covered by CPS?

• Cosmetic damage—scratches, dents, rust, paint, or appearance-only issues
• Non-functional or accessory parts—handles, shelves, knobs, trim, or glass panels
• Consumables—water or air filters, bulbs, batteries, belts, gaskets, or fuses
• Accidental damage—cracked panels, drops, impacts, or damage during moving
• Environmental/external damage—water, flood, fire, storm, or power surge events
• Misuse, neglect, improper installation, or pre-existing conditions
• Manufacturer recalls or issues during the original 3-year OEM warranty period

How does the CPS claims process work for True Residential appliance coverage?

When a customer needs to file a claim on a CPS-covered True Residential appliance, they can contact CPS directly by phone, web portal, chat, text, or email to initiate the process. CPS verifies the coverage, confirms the issue, and coordinates service with either the selling dealer (if they perform service) or a qualified technician in the CPS network.

CPS manages the entire claim from intake through resolution, including parts approval, technician dispatch, and—if repair isn’t feasible—arranging for replacement. This process minimizes the administrative burden on the retailer and ensures the customer receives clear, consistent service throughout their coverage term.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy to get support, file claims, or ask questions with multiple contact options for customers, appliance retailers, and service centers.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS True Extended compare to manufacturer and traditional extended warranties for True Residential appliances?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established since 1990—Consumer Priority Service (CPS) has over three decades of experience backing appliance retailers with proven protection programs
• Deep coverage scale—CPS covers more than 75 million products for over 60 million customers, reflecting broad operational expertise
• Robust claims and service network—CPS pays over $450 million in claims annually and works with 50,000+ servicers nationwide, ensuring strong support for retailers and customers
• Extensive retail partnerships—Over 10,000 retailers, from independent stores to large chains, trust CPS for their protection plan needs
• Nationwide, factory-authorized service—CPS supports both independent and factory-authorized repair, keeping service reliable and accessible across the U.S.
• U.S.-based support and relationships—CPS provides onboarding, claims, and support from dedicated, U.S.-based teams focused on long-term retailer relationships
• Broad product category support—CPS covers 60+ product categories, helping retailers monetize and protect a wider range of inventory

CPS True Extended FAQ

How can appliance retailers get started with CPS extended coverage for True Residential appliances?

CPS extended coverage for True Residential appliances gives retailers a way to offer long-term protection that starts after the manufacturer warranty, along with flexible options for new, open box, scratch & dent, and used inventory. These programs are designed for appliance stores that want to maximize revenue, increase customer confidence, and handle claims with less friction. Whether you are a single-location store or a multi-location retailer, CPS makes it straightforward to implement and support these coverage options.

To learn more, get pricing, or see how CPS would work for your store’s setup, reach out to the CPS dealer team. Onboarding, training, and ongoing support are included for all CPS retail partners.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate—whether you’re selling new, open box, or scratch-and-dent True Residential products. If you want to see how CPS extended coverage could fit your business, the CPS team can walk through your specific setup and help you get started quickly.