Accidental Damage from Handling (ADH) coverage

WHAT IS COVERED: This plan protects smartphones from drops and spills. Smartphones must purchased in the last 30 days or currently insured by AT&T, Verizon, Sprint, T-Mobile or MetroPCS.

WHAT IS NOT COVERED: Refer to the details of the contract for the full list, but there are 4 notable exclusions to your coverage.

  • Product failures within the first 30 days: We don’t cover items that are dead on arrival or that fail within the first 30 days.
  • Accessories and Consumer replaceable parts: We don’t cover accessories and parts that are meant to be replaced by the consumer, such as batteries.
  • We don’t cover software issues.
  • We don’t cover stolen or lost products.

DEDUCTIBLE: A $75 deductible applies to all claims.

REFUND POLICY: We will provide you with a full refund if you cancel your CPS Agreement 30 days from the purchase date of the Care Plan. If you choose to cancel your Service Agreement after this period, we will pro-rate your refund based on how much time has passed. You can also transfer your Service Agreement at any time.