Will the CPS coverage continue on to the replacement drone?
Unfortunately no, once the drone is replaced the CPS contract is considered fulfilled. You can purchase a new Drone Warranty for their replacement unit.
What happens if the service center cannot repair the drone because of excessive damage, or if it’s beyond economical repair?
If CPS cannot fix the drone, CPS will replace it. CPS also will offer you the option of a check for the cost of the replacement.
How many claims can I file over the life of their warranty plan?
You can file unlimited claims on their product, but coverage will cap out once the repair costs reach the original purchase price of their product.
Will my coverage continue after CPS repairs my drone?
Yes it will! The coverage will remain in place until the contract expires, or unless the drone is replaced under warranty.
I noticed that a deductible applies at time of claim, how is that determined?
The warranty deductible is based off of the contract the customer is purchasing. For units under $250.00 the deducible is as low as $30.00, and for units under $3,500.00 the deductible is $250.00. Please feel free to contact us for full pricing and deductible information.
Who will repair my drone? Is there anywhere I can bring their drone in locally for service?
After providing the deductible payment, you will be directed to ship your product at your expense to CPS’s depot repair facility. Once received, based on the manufacturer, the drone will either be fixed by our in house Drone Repair Center or sent to the manufacturer directly. Unfortunately at this time you would be unable to repair your drones locally, as CPS would not be able to control the quality of the repair.
How would I file a claim? Is there anything I would need to have?
Filing a claim is easy! You can contact CPS by phone or email to file a claim. You also can file a claim directly through your CPS Client Care account, and via the chat on CPS website. You would need to submit your CPS Membership ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt.
What happens if the remote control malfunctions or is damaged. Would that be covered as well?
Great question! CPS will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, as well as any accidental damage claims.
Does the CPS Accidental Drone Warranty cover the rechargeable battery?
Batteries are consumables and are not covered under warranty.
Will the CPS Accidental Drone Warranty cover propellers? Will I have to send in my unit for a replacement part?
Replacing the drone’s propellers is a maintenance issue and is not covered under warranty. Propellers are user replaceable parts. Depending on the manufacturer, it is recommended to replace propellers if your customers notice a change in flight experience or experience noisy/unbalanced flight.