How do I file a claim for my equipment?

You can file a claim by signing into your account on and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.

Can I transfer the warranty to a new user?

Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.

I have a manufacturer's warranty on my exercise equipment, when does my coverage start?

Your warranty contract and coverage begins after your manufacturer's warranty ends.

What don't these plans cover?

Neither of these plans include physical, cosmetic, liquid, nor impact damage. These plans do not cover equipment that was sold with preexisting conditions, or lost or stolen equipment.

What does the commercial plan cover?

The commercial plan covers the same things our standard plan covers, while also including regular maintenance for the machines. The commercial plan also has a $200 deductible for repairs.

Can I purchase a standard plan for commercial use?

Unfortunately you cannot. If you are purchasing an extended warranty for commercial use, you will need to purchase our commercial warranty.

What does the CPS standard exercise equipment extended warranty cover?

Our standard plan covers 100% of the parts and labor necessary for repairs. The warranty also covers all internal hardware failure and manufacturer defects.

Will my coverage continue after my hover board is repaired?

Yes, your coverage will continue until the contract expires, or until the cost of repairs have met the maximum liability of your hover board (the original price you paid for your hover board.

What happens if the service center cannot repair my hover board?

If we cannot repair your hover board, we will provide you with a check for the current market value of your hover board.

Will I have to send in my hover board for repairs?

Yes, you will. If your hover board breaks, we will provide you with instructions on shipping it to CPS's repair facility. Once we receive it, we will complete repairs for your vehicle.