Date Created: June, 2026

TLDR

Several luxury appliance brands provide a 2-year manufacturer warranty, including Monogram, Thermador, JennAir, Viking, Wolf, Sub-Zero, Fisher & Paykel, Gaggenau, Liebherr, Bertazzoni, ILVE, Fulgor Milano, and Forno. The 2-year OEM warranty covers parts and labor for manufacturer defects from the date of purchase. CPS True Extended plans begin after the manufacturer warranty expires, allowing appliance retailers to offer up to 7 years of total coverage. CPS also offers a 50% Back plan (5 years from purchase) and SND Cards for open-box, scratch & dent, or refurbished units, giving retailers flexibility to protect more inventory and generate additional profit.

Which luxury appliance brands include a 2-year manufacturer warranty, and how does CPS coverage extend protection?

Several premium appliance brands include a 2-year manufacturer warranty on new products, providing extended peace of mind compared to standard 1-year coverage. Brands with 2-year warranties typically include Monogram, Thermador, JennAir, Viking, Wolf, Sub-Zero, Fisher & Paykel, Gaggenau, Liebherr, Bertazzoni, ILVE, Fulgor Milano, and Forno.

With CPS True Extended, coverage starts after the manufacturer warranty ends—so for these brands, CPS begins in year 3 and can run for up to 5 additional years (maximum 7 years total). The 50% Back program covers 5 years from purchase, overlapping the OEM warranty, while SND Cards let retailers cover open-box, scratch-and-dent, or used units for one year, with the option to add True Extended afterward.

CPS dealer data shows luxury appliance customers are significantly more likely to purchase extended coverage, with attachment rates 20–45% higher than standard categories. Offering long-term protection is a key driver of additional warranty revenue for dealers selling these brands.

Why do appliance retailers offer CPS coverage for luxury brands with 2-year OEM warranties?

Appliance retailers offer CPS coverage for luxury brands with 2-year manufacturer warranties because it allows them to extend protection beyond the OEM period, increase revenue, and support long-term customer satisfaction. With CPS True Extended, retailers can provide up to 7 years of total coverage, starting after the 2-year OEM warranty ends. The 50% Back plan and SND Card options give flexibility to protect a wider range of inventory, including open-box and scratch-and-dent units. This flexibility, combined with higher attachment rates seen in premium categories, makes CPS coverage a practical tool for maximizing profit and customer confidence when selling luxury appliances.

• Generates additional profit on every luxury appliance sale—CPS plans are among the highest-margin products for dealers
• Allows retailers to extend coverage up to 7 years after a 2-year OEM warranty, capturing more long-term customers
• Enables coverage for open-box, scratch-and-dent, and refurbished luxury appliances with SND Cards, expanding revenue to more inventory
• Boosts customer confidence and satisfaction—luxury buyers are 20–45% more likely to purchase protection (CPS benchmark AC-003)
• Provides flexible coverage options (True Extended, 50% Back, SND Cards) to match customer needs and inventory types
• Simplifies claims and service administration—CPS manages the process, reducing dealer workload and improving the owner experience

How do appliance retailers incorporate CPS coverage options for luxury brands with 2-year OEM warranties?

Many appliance retailers incorporate CPS coverage into their sales process by presenting True Extended plans as the logical next step once the 2-year manufacturer warranty ends, especially for premium brands. Experienced stores often bundle 50% Back plans at the point of sale for customers who want immediate, fixed-term coverage, while using SND Cards to protect open-box or scratch-and-dent luxury units. Retailers find that presenting all three CPS options—True Extended, 50% Back, and SND Card—creates more touchpoints to engage both new and value-focused luxury buyers, leading to higher overall attachment rates and improved customer retention over time.

How does CPS coverage work for luxury appliance brands with 2-year manufacturer warranties?

Consumer Priority Service offers multiple coverage options tailored to luxury appliance brands with 2-year manufacturer warranties. CPS True Extended begins after the 2-year OEM warranty expires, providing up to 5 additional years of coverage for a maximum of 7 years total protection. The 50% Back plan covers 5 years from purchase, overlapping with the manufacturer warranty and offering a 50% refund if unused. For open-box, scratch-and-dent, or used luxury appliances, CPS SND Cards provide a 1-year protection plan starting after the first 30 days, with the option to add True Extended coverage once the card term ends.

Retailers can attach these plans at the point of sale or through post-sale marketing, matching coverage type to the customer and inventory. CPS administers claims, coordinates service, and allows dealers to retain service revenue when they choose to handle repairs. According to CPS dealer data, luxury appliance buyers respond well to extended coverage when the value and coverage timeline are clearly explained, making these programs a strong driver of aftermarket revenue in the premium segment.

CPS Coverage Options for Luxury Brands with 2-Year OEM Warranties

Key Program Features

• Claims and service are administered by CPS, with the dealer retaining the option to perform repairs and keep service revenue
• Flexible eligibility allows coverage for a wide range of luxury inventory types
• Higher customer attachment rates are seen in premium categories (CPS benchmark AC-003)
• Post-sale marketing can recover additional warranty sales from customers who declined at checkout

What does CPS typically cover and exclude for luxury appliance brands with 2-year manufacturer warranties?

CPS coverage for luxury appliances focuses on protecting against real-world failures that occur after the manufacturer warranty expires. It’s important for both retailers and customers to understand the boundaries of what is and isn’t covered.

What Does CPS Cover?

• Mechanical and electrical failures after the 2-year manufacturer warranty ends (with True Extended)
• Parts and labor for covered repairs, including major components like compressors, motors, and control boards
• In-home service through CPS or dealer’s service department
• Replacement or reimbursement if repair is not feasible (“No Lemon” guarantee)
• Food spoilage reimbursement (for refrigeration products, up to $250)
• Coverage options for new, open-box, scratch-and-dent, refurbished, and used luxury appliances (SND Card + True Extended)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, paint chips, rust, or finish wear)
• Non-functional parts (handles, decorative trim, shelves, knobs)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets, fuses)
• Accidental damage (drops, impacts, physical abuse, misuse)
• Environmental and external damage (flood, fire, storms, power surges)
• Pre-existing conditions or issues present before coverage was purchased

Retailers should explain that CPS coverage is designed for unexpected appliance failures, not appearance issues, consumable parts, or accidental events. Setting clear expectations builds trust and helps keep claims straightforward for both customers and the store.

How does the Consumer Priority Service (CPS) claims process work for luxury appliance coverage?

When a customer needs to use their CPS coverage, they initiate a claim by contacting Consumer Priority Service directly—either by phone, web portal, text, or chat. The process starts as soon as the customer reports an eligible mechanical or electrical failure after the manufacturer warranty has expired (for True Extended) or during the CPS protection window (for 50% Back or SND Card plans).

CPS reviews the claim, verifies coverage, and coordinates service with either the dealer’s service department (if the retailer chooses to perform repairs) or a qualified technician from the CPS network. CPS manages the repair or replacement process from start to finish, keeping the dealer informed and the customer supported, which reduces administrative workload and helps maintain a positive ownership experience.

How can customers, dealers, and service centers contact Consumer Priority Service (CPS) for support?

Consumer Priority Service is easy to reach for claims, support, and warranty administration. Multiple contact options ensure fast assistance for customers, dealers, and service providers.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS luxury appliance coverage compare to manufacturer warranties and traditional protection plans?

What is CPS and why do appliance retailers work with them?

• Established and experienced provider—Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and providing appliance retailers with a proven partner
• Large-scale customer and product coverage—CPS has covered 75 million+ products for over 60 million customers, reflecting deep industry expertise and reliability
• Strong claims and service infrastructure—CPS pays out over $450 million in claims annually and maintains a nationwide network of more than 50,000 service providers
• Extensive retail partnerships—Over 10,000 retail partners trust CPS, from independent dealers to national appliance retailers
• Nationwide and factory-authorized service—CPS supports both independent and factory-authorized repair, delivering fast and qualified service across all product categories
• U.S.-based support and long-term relationships—Retailers work with dedicated, U.S.-based teams focused on onboarding, technical support, and partnership
• Broad coverage and flexibility—CPS Warranties cover 60+ product categories, empowering retailers to protect more inventory, including luxury, open-box, and used appliances

CPS Luxury Appliance Warranty FAQ

How can appliance retailers get started with CPS luxury appliance coverage?

CPS luxury appliance coverage is designed for retailers who want to offer long-term protection on premium brands with 2-year OEM warranties. With True Extended, 50% Back, and SND Card options, dealers can cover new, open-box, and discounted inventory, creating additional revenue and improving customer retention. These programs are flexible, easy to implement, and managed by Consumer Priority Service with dealer support throughout the process.

Retailers interested in expanding their coverage offerings or learning how to implement CPS plans for luxury appliances can contact the CPS dealer team for onboarding, sales training, and tailored program guidance. Support is available for both single-location stores and multi-location operations.

CPS is here to help you

Consumer Priority Service (CPS) already supports appliance retailers of all types—whether you run a single store or manage multiple locations. If you want tailored advice on how CPS coverage could fit your luxury appliance program, the CPS dealer team is ready to help you get set up quickly and maximize your warranty revenue.