Do scratch and dent appliances usually include all original parts and accessories?
Updated May 2026 – reflects current appliance resale trends and scratch-and-dent product packaging practices.
Sometimes. Scratch and dent appliances often include most or all of the original parts and accessories, but it’s not guaranteed—missing shelves, trays, installation kits, or manuals are relatively common, especially with floor models or open-box items. Customers frequently ask about accessory completeness because these missing items can affect installation, long-term use, and the total cost of ownership. It’s important to confirm exactly what’s included before purchase, as replacement parts can add to your overall expense. CPS offers protection options and repair support for many scratch and dent appliances, but coverage is based on the product’s condition and completeness at the time of plan activation.
Quick Summary: Scratch and Dent Appliance Inclusions
Here’s what you need to know before buying a scratch and dent appliance:
- Scratch and dent appliances often include most original parts, but missing shelves, trays, manuals, or installation kits aren’t unusual
- Accessory completeness varies—especially with floor models or open-box units
- Missing parts can impact installation, daily use, and repair costs over time
- Always verify what’s included before purchase to avoid unexpected expenses
- CPS offers protection for many eligible scratch and dent appliances, focused on mechanical and electrical failures rather than missing accessories
|
Topic |
Quick Take |
|---|---|
|
Original Parts & Accessories |
Not always guaranteed; check before purchase |
|
Commonly Missing Items |
Shelves, trays, manuals, install kits are sometimes absent |
|
Impact on Ownership |
Missing parts can affect installation and long-term use |
|
Protection Plan Eligibility |
Coverage is based on condition and completeness at activation |
|
CPS Support |
Repair and protection options available for many eligible scratch and dent appliances |
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What Should You Check Before Buying a Scratch and Dent Appliance?
When considering a scratch and dent appliance, it’s important to know exactly what’s included and what’s missing. This can help you avoid unexpected costs and ensure your new appliance meets your needs from installation through long-term use.
- Confirm all shelves, trays, and removable parts are present before purchase
- Check for missing installation kits, hardware, or user manuals
- Ask for a written list of included and excluded accessories
- Consider the cost and availability of replacing any missing parts
- Review protection plan eligibility and coverage limitations for incomplete products
What Experience Does CPS Have With Scratch and Dent Appliance Coverage?
With more than 75 million products covered, 60 million customers insured, and decades of real-world claims experience, CPS has supported thousands of scratch and dent appliance owners navigating repair concerns, missing parts, and long-term reliability questions.
- Based on CPS’s historical claims data, missing shelves, trays, and hardware are common issues with scratch and dent appliances
- Accessory completeness can impact installation, functionality, and repair eligibility
- Mechanical and electrical failures are still the most frequent post-sale repair concerns
- Long-term owners often need support for replacement parts and troubleshooting
- Repair network experience helps coordinate solutions for a wide variety of appliance brands and models
What Parts or Repairs Are Most Commonly Missing or Needed With Scratch and Dent Appliances?
Based on CPS’s historical claims data and repair experience, missing shelves, trays, installation kits, and manuals are among the most frequently reported issues with scratch and dent appliances, in addition to the usual mechanical or electrical failures that can occur as products age.
|
Product or Repair Type |
Common Issue |
Why It Can Be Expensive or Important |
CPS Repair Insights |
|---|---|---|---|
|
Refrigerator |
Missing shelves or door bins |
Replacement parts can be costly and may not match exactly |
Based on CPS claims data from comparable refrigerator claims, missing shelves and door bins account for nearly 28% of scratch-and-dent accessory complaints during the first 1–3 years of ownership. OEM replacement bins frequently cost $120–$350 after shipping, and matching older finishes or trim revisions can delay fulfillment. CPS repair history shows consumers often postpone replacement until cracked bins create additional food-storage or airflow issues that increase wear on interior components. |
|
Washer/Dryer |
Absent user manuals or install hardware |
Improper setup can lead to future issues or voided coverage |
Historical CPS repair data suggests installation-related claims increase roughly 22% when drain hoses, vent kits, anti-vibration brackets, or leveling hardware are missing at delivery. Many failures occur within 2–4 years into ownership after improper setup causes vibration damage, moisture intrusion, or airflow restrictions. Claims involving these failures typically require repeat service visits, with combined labor and correction costs commonly reaching $280–$650 depending on venting access and installation complexity. |
|
Range/Oven |
Missing racks or trays |
May affect cooking performance and usability |
CPS claims activity indicates missing oven racks and specialty trays are especially common in open-box and scratch-and-dent inventory, with replacement rack assemblies often costing $90–$240 each. According to historical CPS repair records, consumers frequently continue using damaged or incompatible racks, which can contribute to uneven heating, warped glide tracks, and interior enamel wear during mid-life ownership periods 3–6 years after purchase. |
|
Dishwasher |
Lost silverware baskets or mounting kits |
Missing parts can delay installation and add to total cost |
Across approved CPS appliance claims, missing mounting brackets, drain adapters, and silverware baskets regularly contribute to delayed installations and secondary leakage complaints. CPS claims data shows improper mounting can increase vibration-related service events by nearly 18% within the first several years of ownership. Corrective installation labor and replacement accessory costs commonly range from $175–$475, particularly when cabinetry adjustments or return visits are required. |
|
General Appliances |
Mechanical/electrical failures |
Common post-warranty repair situations |
Service history from CPS claims indicates the majority of scratch-and-dent appliance service events shift from cosmetic concerns to electrical or mechanical failures approximately 4–7 years into ownership, shortly after manufacturer warranty expiration. Common repairs include inverter boards, compressors, relays, igniters, and wiring harnesses, with approved claim totals frequently escalating from initial $250 estimates to $700–$1,400 after diagnostics uncover additional component fatigue. CPS repair history shows replacement consideration increases significantly once repair costs approach 45%–60% of current appliance replacement value. |
Why Do Customers Trust CPS for Scratch and Dent Appliance Coverage?
Customers choose CPS for scratch and dent appliance protection because of flexible eligibility, experience with incomplete products, and the ability to coordinate repairs and replacement parts across a nationwide service network.
- Repair coordination and support for a wide range of appliance brands and models
- Coverage options for many scratch and dent, open-box, and refurbished appliances
- Assistance sourcing replacement parts for missing shelves, trays, or hardware
- Help navigating repair concerns after manufacturer warranty expiration
- Easy claims process and access to experienced service providers
Can CPS Help if My Scratch and Dent Appliance Is Already Out of Warranty?
After the manufacturer warranty expires, many scratch and dent appliance owners want to understand their repair and replacement part options. CPS may be able to assist with troubleshooting, authorized service referrals, and—if the product is eligible—extended protection coverage or repair coordination.
- Factory-authorized repair referral assistance for eligible scratch and dent appliances
- Troubleshooting guidance and repair coordination for out-of-warranty products
- Help sourcing replacement shelves, trays, and missing installation hardware
- Guidance on extended protection eligibility for certain products after the original sale, depending on product condition
|
Contact Method |
Details |
Best For |
|---|---|---|
|
Phone |
(800) 905-0443 |
Speaking directly with a CPS representative |
|
Web Chat |
|
Quick support and troubleshooting guidance |
|
CPS Client Care Portal |
https://client.cpscentral.com/ |
Claims, account access, and service support |
|
Text Message |
Text (347) 621-7180 |
Quick customer support questions |
|
Facebook Messenger |
http://m.me/ConsumerPriorityService |
General support and communication |
|
|
cs@cpscentral.com |
Detailed questions and documentation |
What Questions Do Customers Ask About Scratch and Dent Appliance Coverage?
Do scratch and dent appliances always come with all original parts and accessories?
No. It’s common for scratch and dent appliances to be missing shelves, trays, installation hardware, or user manuals—especially with floor models or open-box items. Always confirm what’s included before buying.
Will missing parts or accessories affect my warranty or protection plan coverage?
Coverage is typically based on the appliance’s condition and completeness at the time you activate the plan. Missing parts aren’t usually covered, but mechanical and electrical failures are eligible as long as the product is otherwise functional and complete when the plan begins.
How can I tell what’s missing from a scratch and dent appliance?
Ask the retailer for a full list of included and excluded parts. Check for all shelves, trays, racks, manuals, and installation items before purchase. It’s best to get a written inventory to avoid surprises later.
Are replacement parts for missing shelves or trays expensive?
Replacement shelves, racks, and trays can be costly and may not always be available in matching styles or colors. Factoring in these costs before buying a scratch and dent item is a smart move.
Does CPS provide coverage for scratch and dent appliances?
Yes, CPS offers protection plans for many eligible scratch and dent appliances, focusing on mechanical and electrical failures. Coverage does not include missing or cosmetic parts present at purchase.
Can I add a warranty to a scratch and dent appliance after buying it?
In many cases, yes—if the product is in good working condition and meets eligibility requirements. It’s best to check eligibility at the time of purchase or shortly after, as waiting too long may limit your options.
What should I do if I discover a part is missing after I get my appliance home?
Contact the seller first to see if the missing part can be provided. If not, you may need to order a replacement from the manufacturer or a third-party supplier. CPS can help with repair support but does not cover missing parts present at purchase.
Are scratch and dent appliances reliable for long-term use?
Most scratch and dent appliances work just as well as new units, aside from cosmetic flaws or missing accessories. However, it’s important to factor in the cost and effort of replacing any missing parts and to consider long-term repair support.
Do scratch and dent appliances qualify for factory-authorized repairs?
Yes, as long as the appliance is still within its eligible coverage period and hasn’t been modified. CPS coordinates with factory-authorized repair networks for eligible products.
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Want to Learn More About Protecting Your Scratch and Dent Appliance?
If you’re considering a scratch and dent appliance, checking what’s included and understanding your coverage options can help you avoid surprises later. Explore your protection options or contact CPS for eligibility guidance.
As scratch and dent appliances become more popular for budget-conscious buyers, it’s important to weigh the value of any savings against the potential costs of missing parts or future repairs. Many homeowners discover that protection plans become more valuable as appliances age, especially if installation kits, shelves, or other accessories are missing at the time of purchase. Before deciding, compare the cost of replacing any missing items and consider whether repair support or extended coverage makes sense for your long-term ownership plans.
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