FAQ

General

Some warranties carry a dollar value on them. This means that your product’s purchase price, excluding tax, delivery and accessories is below the listed price on the warranty. It’s simply a classification based on the price of purchase of the product under warranty.

Category: General

Consumer Priority Service warranties can be purchased along with your product at participating retail and internet affiliates. If you purchased a product from a retail store that does not carry Consumer Priority Service warranties, you may call (800) 905- 0443 for an authorized reseller near you.

Category: General

If you received a Warranty card:

Your Warranty # is located under the barcode.

If you received an email:

You can find your Warranty # in the body of the email.

If you received a letter:

You can find your Warranty # in the body of the letter.

Category: General

An extended warranty is generally an extension of your original manufacturer’s warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product.

Most Consumer Priority Service warranties lengthen your product’s coverage for up to an additional 60 months (5 years) to ensure you get years of performance satisfaction from your newly purchased product. Learn more

Category: General

All Consumer Priority Service warranties carry a worldwide option at no additional charge. Learn More

Category: General

If for any reason you need help with our service or our warranties, contact us and we will be more than happy to help you resolve your issue.

Category: General

A manufacturer’s warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts.

Consumer Priority Service warranties provide comprehensive, long term, even length coverage. This means that should your product fail within your warranty coverage time frame, both parts and labor costs are covered.

Category: General

Redeeming a Groupon voucher is as simple as:

  1. Go to https://www.cpscentral.com/groupon/
  2. Create your profile by providing your contact information
  3. You will receive an email asking to log into the portal
  4. You then register your product, giving CPS the product details, brand, model, etc.
Category: General

To cancel your warranty purchased through Groupon, please contact Consumer Priority Services toll-free number at (800) 905-0443

Category: General

Yes, we recommend registering your plan within 30 days of your invoice date. To register your plan, follow these simple instructions here or, to speak with a representative, please call (800) 905-0443.

Category: General

Yes. In order to file a claim, we require that a copy of your item’s original invoice/receipt of sale (showing the date and value) be on file with us. You can upload your invoice to your account at any time.

Category: General

Yes, all plans are transferable. Please email cs@cpscentral.com or call (800) 905-0443 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers

Category: General

Yes, you can extend certain warranties. If your warranty is eligible for renewal you will receive a notice from CPS with your options 30 days prior to its expiration date.

Category: General

Repair

Our company works with tens of thousands of authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.

Category: Repair

Approval from Consumer Priority Service is required prior to the start of service. To initiate a claim please click here. Alternatively, you may call customer service at (800) 905-0443. Please have your original bill of sale and the plan available so our Customer Service representatives are able to quickly assist you.

Category: Repair

You are responsible for the cost of shipping in the event that your item needs to be shipped.

Category: Repair

We’re sorry, but we do not offer loaner units while your unit is being serviced.

Category: Repair

We’re sorry, but any repairs to your unit must be pre-approved by CPS prior to work being performed. We do not accept invoices for work performed without our pre-authorization.

Category: Repair

Claims

Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the warranty holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every Consumer Priority Service warranty carries a $0.00 deductible along with low premiums. This means that with a Consumer Priority Service warranty there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.

Category: Claims

Depending on the type of coverage you own, an extended warranty begins at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. All replacement, commercial and accidental plans begin on the date of purchase.

Category: Claims

We cover 100% parts and labor for covered repairs. When you purchase a Replacement Plan, your entire product is covered! In addition, some plans include accidental damage from handling (ADH) coverage for enhanced protection. Claims resulting from misuse, abuse or negligence are not covered.

Category: Claims

What is Covered:

If you have added Accidental Coverage to your plan, as indicated on your Warranty Card as well as your Online Account, this Plan shall cover unintentional damages as a result of: impact, liquid damage or unintentional physical damage. Accidental Coverage is an option for new, store-purchased items and protects against drops and spills. Accidental Coverage is typically offered as an option for MP3 Players, Laptops, GPS Devices, Cameras, and other portable electronics.

What is Not Covered:

Accidental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft. Accidental Coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental Coverage does not cover damage caused by the use of a product in a way the manufacturer never intended. Accidental Coverage also does not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires…etc), or damage that is incurred by an animal or pet (ie: dog chewing). Coverage for this plan shall begin 30 days after the date of purchase of the covered product. Accidental Coverage must appear on the original bill of sale alongside the covered product and must be registered.

Refer to the details of the warranty for the full list, but there are some notable exclusions to your coverage.

  • We do not cover items that are dead on arrival, fail within the first 30 days or have a pre-existing condition.
  • We do not cover accessories & consumer replaceable parts (ie: batteries, ink cartridges, lenses, cables & other consumables).
  • Software: We do not cover software issues, including software for computers, cell phones…etc.
  • Fraudulently misrepresented items are not covered.
  • We do not cover stolen or lost products.

To see what is covered and not covered under our accidental policy, go here for a visual representation.

Category: Claims

Please see the screenshots below to see where in your account you can upload a product invoice. It’s important to have an invoice on file for each warranty you have purchased.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “Upload a File” button.

Step 3: Select your invoice file from your computer and click “Upload”. That’s it! You should see your uploaded files to the right of the page.

Category: Claims

Please see the screenshots below to see where in your account you can file a claim.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “File a Claim” button.

Step 3: Fill out the form and submit your claim information. Done!

Category: Claims

An extended warranty is generally an extension of your original manufacturer’s warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. Most Consumer Priority Service warranties lengthen your product’s coverage for up to an additional 60 months (5 years) to ensure you get years of performance satisfaction from your newly purchased product. Learn more

Category: Claims

If the manufacturer’s warranty is still in effect for your product, you will be directed to the manufacturer to complete the required service.

Category: Claims