FAQ

General

The dollar value on plans indicates the maximum dollar amount of the product (excluding tax, delivery and accessories) which is being covered. For example, an “under $1000.00” plan would provide coverage for products whose value does not exceed $1000.00. In order to insure full coverage when you need it, we recommend checking your original proof of purchase to make sure that your product does not exceed the parameters of your plan.

Category: General

Consumer Priority Service warranties can be purchased along with your product at participating retail and internet affiliates. If you purchased a product from a retail store that does not carry Consumer Priority Service warranties, you may call (800) 905- 0443 for an authorized reseller near you.

Category: General

If you received a Warranty card:

Your Warranty # is located under the barcode.

If you received an email:

You can find your Warranty # in the body of the email.

If you received a letter:

You can find your Warranty # in the body of the letter.

Category: General

Consumer Priority Service warranties are designed to ensure you get years of performance satisfaction from your newly purchased product.

Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product.

An extended warranty is an extension of your original manufacturer’s warranty with the same and very often more coverage.

Learn more

Category: General
Click here for details!
Category: General

Almost all Consumer Priority Service warranties carry a worldwide option at no additional charge. Learn More

Category: General

If for any reason you need help with our service or our warranties, contact us and we will be more than happy to help you resolve your issue.

Category: General

A manufacturer’s warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts.

Consumer Priority Service warranties provide comprehensive, long term, even length coverage. This means that should your product fail within your warranty coverage time frame, both parts and labor costs are covered.

Category: General

Redeeming a Groupon voucher is as simple as:

  1. Go to https://www.cpscentral.com/groupon/
  2. Create your profile by providing your contact information
  3. You will receive an email asking to log into the portal
  4. You then register your product, giving CPS the product details, brand, model, etc.
Category: General

To cancel your warranty purchased through Groupon, please contact Consumer Priority Services toll-free number at (800) 905-0443

Category: General

Yes, we recommend registering your plan within 30 days of your invoice date. To register your plan, follow these simple instructions here or, to speak with a representative, please call (800) 905-0443.

Category: General

Yes. In order to file a claim, we require that a copy of your item’s original invoice/receipt of sale (showing the date and value) be on file with us. You can upload your invoice to your account at any time.

Category: General

Yes, all plans are transferable. Please email cs@cpscentral.com or call (800) 905-0443 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers

Category: General

Yes, you can extend certain warranties. If your warranty is eligible for renewal you will receive a notice from CPS with your options 30 days prior to its expiration date.

Category: General

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Repair

Our company works with tens of thousands of authorized service professionals. Authorized technicians must complete annual and bi-annual continued education training in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.

Category: Repair

To initiate a claim please click here or call customer service at (800) 905-0443.

Please have your original bill of sale and your plan available so our Customer Service representatives are able to quickly assist you.

Approval from Consumer Priority Service is required prior to the start of service.

Category: Repair

Consumer Priority Service offer many different levels of coverage. If your warranty has the prepaid shipping option, you will receive a complementary shipping label (via email) to ship your device to the service center. If your warranty does not have the prepaid shipping option, you will be given the option of purchasing a shipping and return labels when you are filing your claim. If you prefer, you may provide your own shipping and return labels.

Category: Repair

We’re sorry, but we do not offer loaner units while your unit is being serviced.

Category: Repair

Of course. Owning a Consumer Priority Service warranty means that you have choices. If you have a service center that you would like us to utilize you may obtain and submit a written estimate to us. Within 1-2 business days, our claims department will review the estimate and provide you with a response. Your claim may be approved for full or partial reimbursement. Most service centers offer free estimates of repair. Please be advised that your warranty does not provide you with reimbursement costs for estimates. In order to avoid out of pocket expenses, we recommend sending your product to the service center we will assign to your claim.

If you decide to use a local repair center, full or partial reimbursement must approved by CPS prior to work being performed. Unfortunately, we cannot reimburse you for work performed without our pre-authorization.

Category: Repair

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Claims

Consumer Priority Service offers many different plan options. Some of our plans offer customers lower monthly or yearly premiums and a carry a deductible if a claim is made. You may check the parameters of your plan in the online portal.

Category: Claims

Consumer Priority Service offers many different plans with different levels of service. Depending on your plan, your coverage may begin as early as the first day of product ownership .

In general, extended warranty plans begin at the conclusion of the shortest portion of the manufacturer’s warranty. If the manufacturer’s warranty was 90 day labor and 1 year parts, the extended warranty would begin on the 91st day and continue for the duration of the warranty period. Replacement, commercial and accidental plans begin on the date of purchase.

Your plan details may be found in the online portal.

Category: Claims

Accidental damage plans cover damages as a result of unintentional impact (drops of up to 6 ft)* or accidental exposure to liquid spills.  This coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental damage plans do not cover damage caused by the use of a product in a way the manufacturer never intended. They also do not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires…etc), or damage that is incurred by an animal or pet (ie: dog chewing).

To see more information about what is covered and not covered under our accidental policy, go here for a visual representation.
* Exclusion: Accidental drone coverage does not have a height restriction, crashes from all heights are covered.

Category: Claims

Consumer Priority Service plans cover 100% of the parts and labor costs to restore proper operation of your covered products. Costs such as taxes or shipping are not covered under warranty.

Category: Claims

Please see the screenshots below to see where in your account you can upload a product invoice. It’s important to have an invoice on file for each warranty you have purchased.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “Upload a File” button.

Step 3: Select your invoice file from your computer and click “Upload”. That’s it! You should see your uploaded files to the right of the page.

Category: Claims

Please see the screenshots below to see where in your account you can file a claim.

Step 1: Click on your Warranty # to access its options.

Step 2: Click on the “File a Claim” button.

Step 3: Fill out the form and submit your claim information. Done!

Category: Claims

Consumer Priority Service offers many different levels of plans. Our basic plans do not include the “Removal & Re-installation” option. If your plan comes with this option, you will see  “with removal & re-installation” on the plan itself as well as on the online portal.

Category: Claims

If the problem you are having is covered under a manufacturer’s warranty which is still in effect, we will assist you in getting your product to the manufacturer to complete the required service. If your product has already been sent to one of our service centers, we will redirect your product to the manufacturer on your behalf as a courtesy.

Category: Claims

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Cover Your Assets

CYA is a full service warranty program that will cover every kind of electronic product that you have in your home, apartment, dorm, or business.
Phase 1: CYA bares its asset coverage for cell phones, tablets, and computers.
Phase 2: COMING SOON!

Phew! That’s a tongue twister. CYA provides coverage for:

  • General Hardware Failure
  • Manufacturer Malfunction
  • Accidental Drops under 6ft
  • Liquid Spills

The sky is the limit! The more assets you cover, the better your monthly price. Check out our bundles for the best CYA deal.

No. You may cancel your CYA plan at any time and you will receive a pro-rated refund for the unused portion of the coverage.

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