Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

Yes – after you sell an extended warranty in your appliance store, your store is given first right to handle the service or repairs. If you have a service department, you can manage the claim and keep the service revenue. If not, Consumer Priority Service (CPS) coordinates the repair through its authorized network, so your customer is always supported without extra work for your team.

What happens if my store doesn’t service the customer’s warranty claim?

If your store doesn’t have a service department or chooses not to handle a warranty claim, Consumer Priority Service (CPS) coordinates the repair with a qualified provider.

This matters for appliance retailers because it allows you to offer extended warranties without needing a full service operation in-house. You still generate the profit from the sale, and your customers get nationwide support. According to CPS dealer data, stores without service departments can offer protection plans and remain competitive by relying on the CPS network for claims support.

• Dealer can service the claim and keep the service revenue
• If dealer declines, CPS assigns a factory-authorized or qualified technician
• Your customer receives repair or replacement coordination through CPS
• Claims process is streamlined for both the store and the customer

What operational challenges do appliance retailers face when handling service and repairs after selling an extended warranty?

Many appliance retailers run into operational friction when handling service and repairs after selling an extended warranty because the process requires balancing customer expectations, internal resources, and service capabilities. Even stores with strong sales teams often lack the infrastructure or staff to handle every claim in-house, and those without a service department must rely on third-party networks. This creates uncertainty around who manages repairs, how quickly issues are resolved, and how to protect both revenue and reputation after the sale.

• Coordinating timely repairs – Retailers without a service department must rely on outside networks, which can create delays and communication gaps.
• Maintaining service quality – Ensuring repairs meet customer expectations is difficult when service is handled externally.
• Retaining service revenue – Stores without in-house service teams lose out on additional profit from warranty repairs.
• Managing customer expectations – Customers often expect the store to handle everything, regardless of who actually provides the repair.
• Navigating claims administration – Handling paperwork, approvals, and follow-up requires extra operational effort.
• Adapting to varying product types – Covering new, used, or open-box appliances can complicate service logistics.

How do experienced appliance retailers actually handle service and repairs after selling an extended warranty?

Experienced appliance retailers often set up clear processes for handling service and repairs after selling an extended warranty, giving their customers a single point of contact and minimizing confusion. Stores that consistently succeed with warranty programs either maintain an in-house service team to handle claims directly, or build strong relationships with their warranty provider to ensure fast claims routing and transparent communication. Many retailers find that proactively clarifying the process at the time of sale helps build customer trust and reduces follow-up headaches.

How does Consumer Priority Service (CPS) help appliance retailers handle service and repairs after selling an extended warranty?

Many appliance retailers struggle to manage repairs after the sale because they don’t always have the staff, systems, or control to handle every claim internally. Consumer Priority Service (CPS) solves this by giving dealers the first right to service their own customers, and by handling all claims administration, repair coordination, and customer support if the dealer doesn’t have a service department.

With CPS, appliance retailers can offer extended protection plans on all types of inventory—new, used, scratch and dent, and more—while keeping revenue and service control where possible. The process is structured, transparent, and designed to make post-sale support easy, so stores can focus on selling and let CPS manage the claims workload.

CPS Service & Claims Handling Breakdown

Key Capabilities

• Dealer-first service model – keeps service revenue in the store when possible
• Factory-authorized / qualified network for non-servicing dealers
• Structured claims administration and support
• Coverage for new, used, scratch and dent, open box, and more
• Streamlined customer support and communication

What does CPS coverage include for appliance retailers?

How does CPS help appliance retailers increase profit?

• Dealers control pricing (in most programs) and keep profit from each protection plan sold
• CPS supports coverage on new, used, scratch & dent, and open-box appliances, unlocking additional revenue
• Service revenue stays in the store when dealers handle claims in-house
• CPS Post-Sale Marketing (PSM) recovers missed warranty sales, generating profit from customers who already purchased
• No inventory or logistics burden—warranty revenue is pure margin

What types of coverage does CPS offer?

What does CPS cover—and what is excluded?

• Covers: Mechanical and electrical failures, motors, compressors, pumps, control boards, sensors, and other critical components
• Excludes: Cosmetic damage (scratches, dents), non-functional parts (handles, shelves), consumables (filters, bulbs), accidental or environmental damage, misuse, neglect, and pre-existing issues
• Rule of thumb: If a part is required for the appliance to function, CPS may cover it. If it’s cosmetic, maintenance-related, or due to misuse/accident, it is typically not covered.

How does CPS make claims and service handling easier?

• Dealers receive first right to service their own customers, retaining service revenue
• If dealer declines, CPS assigns a qualified or factory-authorized technician
• Customers can file claims by phone, web, chat, text, or email—no single channel required
• All claims administration, repair coordination, and follow-up handled by CPS
• Dealers can focus on sales, not claims paperwork

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and providing appliance retailers with a proven partner
• Large-scale customer and product coverage – CPS has protected over 75 million products for more than 60 million customers, reflecting deep operational experience for appliance retailers
• Strong claims and service infrastructure – With over $450M in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to handle high-volume warranty programs for stores of any size
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, ensuring reliable service across all major appliance categories
• U.S.-based support and long-term relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories – CPS supports warranties across 60+ product categories, giving retailers flexibility across their entire inventory

Appliance Warranty Service & Repair FAQ

How can appliance retailers get started with CPS warranty service and repair programs?

At the end of the day, appliance retailers want a reliable way to boost revenue and simplify post-sale service without adding extra work. Consumer Priority Service (CPS) is set up to do exactly that—whether you’re an independent store, a multi-location retailer, or somewhere in between.

CPS lets you plug into their service infrastructure with minimal setup and flexible workflows, so you can focus on sales while CPS handles claims, repairs, and customer support. Onboarding is straightforward, and dealers have real people for support, training, and ongoing partnership.

CPS is here to help you

Consumer Priority Service (CPS) works with any appliance retailer setup, from simple manual processes to fully integrated operations. If you want tailored guidance or want to see how CPS fits your business, just reach out to the CPS dealer team—they’ll help you get started quickly and efficiently.