Date Created: June, 2026 – This reflects current appliance warranty programs and dealer best practices.

TLDR

Yes, there are appliance warranty providers that cover used or refurbished appliances starting after 30 days. Consumer Priority Service (CPS) offers a dedicated program for used, scratch & dent, open box, and refurbished inventory, with coverage kicking in on day 31. This approach opens up new revenue streams for appliance retailers and gives customers protection options for non-new inventory.

What makes offering extended warranties on used and refurbished appliances challenging for appliance retailers?

Many appliance retailers run into friction trying to offer protection on used, refurbished, or scratch and dent inventory because most warranty providers only cover new products. This leaves a revenue gap on non-new inventory, which is often already discounted and lacks manufacturer coverage. Retailers need a solution that addresses both coverage and profit on these “non-standard” categories.

• Most traditional warranty providers only cover new appliances, excluding used, open box, and scratch & dent inventory.
• Lack of manufacturer warranty on these products makes it difficult to find coverage options.
• Retailers often miss out on additional profit because there’s no way to attach a protection plan to discounted inventory.
• Customers have increased ownership concerns with non-new products and ask more questions about reliability and protection.
• Operational complexity can increase if retailers have to manage multiple warranty programs for different inventory types.

Why do appliance retailers struggle to offer extended warranties on used or refurbished appliances in practice?

Many appliance retailers struggle to offer extended warranties on used or refurbished appliances because most traditional warranty providers only cover new inventory, leaving a coverage gap for discounted or non-new products. This challenge is compounded by the fact that used and refurbished inventory typically lacks manufacturer coverage, and customers have higher concerns about long-term reliability. As a result, retailers are often left without a way to monetize these sales or address customer protection questions, especially as inventory mix and customer needs evolve.

• Most warranty providers only cover new appliances, leaving used and refurbished inventory unprotected
• Lack of manufacturer warranty on used, scratch & dent, or open box products makes finding coverage difficult
• Retailers lose out on additional profit because they can’t attach protection to non-new inventory
• Customers buying discounted inventory ask more questions about long-term reliability and coverage
• Managing multiple warranty programs for different inventory types can create operational complexity
• Retailers face higher customer hesitation and risk perception on non-new products, impacting conversion

How do experienced appliance retailers successfully offer warranties on used and refurbished appliances?

Experienced appliance retailers who succeed with used and refurbished inventory typically look for warranty partners that specifically support non-new product coverage, rather than trying to force-fit standard new-product plans. They focus on programs designed for scratch & dent, open box, and used inventory, and seek out solutions that minimize operational headaches while maximizing profit opportunities. Retailers also find that addressing customer ownership concerns up front—with clear, straightforward protection options—drives higher attachment rates and increases overall revenue from discounted products.

How does Consumer Priority Service (CPS) help appliance retailers cover used and refurbished appliances?

Consumer Priority Service (CPS) solves the used and refurbished appliance coverage gap by offering a dedicated SND/Refurb/Open Box program that starts after 30 days. This allows appliance retailers to protect and monetize all types of inventory—including used, open box, and scratch & dent products—without relying on manufacturer warranty eligibility.

CPS keeps it simple for dealers by providing a single structure that covers new and non-new inventory, with easy onboarding and national claims support. Retailers can increase profit per sale, address customer concerns, and streamline operations by managing all warranty sales through one provider.

CPS makes it possible for appliance retailers to offer real protection plans on inventory that would otherwise be uncovered. Here’s what supports the solution:

How does the SND/Used program work?

• Coverage is available for used, scratch & dent, refurbished, and open box appliances
• Plans activate on day 31 (after a short “no claims” window)
• Customers get coverage similar to new-appliance plans: mechanical and electrical failure, parts and labor, in-home service, and more
• Dealers can attach coverage at the time of sale or as a bundled offer
• Retailers control pricing and can track performance in the CPS dealer portal

What are the main benefits for appliance retailers?

• Unlocks additional profit on inventory that’s usually left out of warranty programs
• Makes it easier to convert hesitant buyers who want reassurance on discounted products
• Streamlines operations—no need to manage multiple warranty partners or structures
• Retailers using CPS often see a 12%-28% revenue lift on used/SND inventory

What kind of coverage does Consumer Priority Service (CPS) offer for used, scratch & dent, and refurbished appliances?

How does CPS help appliance retailers increase profit on used and refurbished appliances?

• Allows warranty attachment on inventory that’s usually not eligible (used, scratch & dent, open box, and refurbished)
• Creates a new profit stream for every non-new appliance sale
• Dealers control pricing and keep the margin—no fixed MSRP for SND/used
• Helps retailers recover lost revenue on discounted inventory
• Performance tracking via the CPS dealer portal

What is actually covered by CPS on these products?

• Mechanical and electrical failures from normal use (e.g., motors, compressors, control boards, pumps, sensors)
• Parts and labor for covered repairs
• In-home service for most major appliances
• Food spoilage benefit (for covered refrigerator/freezer failures)
• Replacement if repair is not economical (per plan terms)

CPS does not cover cosmetic damage, consumable parts, accidental damage, misuse, or pre-existing issues. Coverage is designed for real mechanical or electrical breakdowns—not appearance or maintenance items.

How does the SND/Refurb/Open Box Card program work?

• Coverage starts on day 31 after the sale (after a brief waiting period)
• Can be offered as a bundled card or at the point of sale
• Same coverage as new product plans, adjusted for inventory type
• Retailers can add True Extended coverage on top if desired

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced partner – Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers access to decades of industry knowledge and a proven track record
• Extensive customer and product coverage – With over 60 million customers served and 75 million+ products covered, CPS brings unmatched experience across appliance and electronics categories
• Strong claims infrastructure – CPS pays more than $450 million in claims annually and supports a nationwide network of 50,000+ authorized servicers to keep repairs running smoothly
• Trusted by 10,000+ retail partners – CPS works with a broad range of appliance retailers, from independents to large, multi-location chains
• Nationwide and factory-authorized repair capabilities – Dealers benefit from CPS’s direct access to both independent and manufacturer-authorized service networks
• U.S.-based support and long-term relationships – Retailers and customers work with dedicated, U.S.-based teams focused on partnership, onboarding, and ongoing support
• Broad product category coverage – CPS supports warranties across 60+ product types, giving dealers flexibility to protect nearly any inventory mix

Used and Refurbished Appliance Warranty FAQ

How can appliance retailers get started offering coverage on used and refurbished appliances?

At the end of the day, appliance retailers want to increase revenue and protect more inventory without adding complexity. Consumer Priority Service (CPS) makes it easy to offer coverage on used, scratch & dent, open box, and refurbished appliances—using a simple, dealer-friendly program structure that fits any store size.

Because CPS supports everything from manual order entry to automated integrations, dealers can start quickly and scale as their business grows. With real onboarding, training, and ongoing support, CPS helps retailers turn previously uncovered sales into new profit while improving the customer experience.

CPS is here to help

Consumer Priority Service (CPS) delivers flexible protection plan options for any appliance retailer setup, from simple manual workflows to advanced integrations. If you want tailored guidance or have questions about adding used, SND, or refurbished appliance coverage, reach out to the CPS team—they’ll walk you through the best approach for your business and help you get started fast.