Date Created: June, 2026

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TLDR

Several premium appliance brands offer up to 3–5 years of manufacturer warranty, but most major brands provide only 1 year.

CPS True Extended can add up to 5 additional years of protection after the original warranty, giving total coverage up to 6–8 years depending on the brand. CPS 50% Back offers a 5-year plan from day one, and SND Cards cover open-box, scratch & dent, and used inventory. Retailers use CPS to offer longer, more flexible coverage than any single OEM warranty allows.

The longest appliance manufacturer warranties usually come from luxury brands, with coverage up to 3 or even 5 years in rare cases, while most mainstream brands only offer a 1-year warranty. Consumer Priority Service (CPS) True Extended starts when the OEM warranty ends and can extend total coverage to 6–8 years depending on the brand. CPS 50% Back provides a fixed 5-year plan from purchase, overlapping with the OEM warranty, and SND Cards address open-box, scratch-and-dent, and used inventory. This layered approach lets appliance retailers offer longer-term protection and capture additional revenue on every type of inventory, not just new-in-box products.

Which appliance brands have the longest manufacturer warranties—and how do extended protection options compare?

The longest manufacturer warranties are typically found on high-end or specialty appliance brands, such as AGA and La Cornue (5 years), Speed Queen and True Residential (3 years), with many premium brands (Sub-Zero, Wolf, Fisher & Paykel, Thermador, JennAir, Viking, Miele, Gaggenau, Bertazzoni, ILVE, Fulgor Milano, Dacor, Forno, Liebherr, Beko, Hisense, Monogram) offering 2 years. However, most mainstream brands—including Whirlpool, GE, LG, Samsung, Frigidaire, KitchenAid, Maytag, Bosch, Electrolux, Amana, Haier, Danby, Sharp, BlueStar, Summit, ZLINE—provide only a 1-year full warranty.

• CPS True Extended adds up to 5 years after the OEM warranty, for a maximum of 6–8 years total coverage depending on the brand’s base warranty.
• CPS 50% Back coverage is a 5-year plan starting at purchase, running alongside the OEM warranty, with a 50% refund if unused.
• CPS SND Cards provide 1-year coverage for open box, scratch & dent, refurbished, and used appliances, with the option to extend further using True Extended.

This gives appliance retailers full coverage flexibility across all inventory types, not just new, in-box products. According to CPS dealer observations, this flexibility can drive 10–25% additional profit on scratch-and-dent and open-box inventory while meeting consumer demand for longer-term protection as more appliances remain in homes well beyond their OEM warranty period.

Brand	OEM Warranty	Generic Extended Warranty (5 yrs from purchase, overlaps OEM)	CPS True Extended (OEM + up to 5 yrs after)
Whirlpool	1 year	5 years total	Up to 6 years total
GE Appliances	1 year	5 years total	Up to 6 years total
GE Profile	1 year	5 years total	Up to 6 years total
Café	1 year	5 years total	Up to 6 years total
Monogram	2 years	5 years total	Up to 7 years total
LG	1 year	5 years total	Up to 6 years total
Samsung	1 year	5 years total	Up to 6 years total
Frigidaire	1 year	5 years total	Up to 6 years total
KitchenAid	1 year	5 years total	Up to 6 years total
Maytag	1 year	5 years total	Up to 6 years total
Bosch	1 year	5 years total	Up to 6 years total
Thermador	2 years	5 years total	Up to 7 years total
JennAir	2 years	5 years total	Up to 7 years total
Viking	2 years	5 years total	Up to 7 years total
Wolf	2 years	5 years total	Up to 7 years total
Sub-Zero	2 years	5 years total	Up to 7 years total
Miele	1 year	5 years total	Up to 6 years total
Fisher & Paykel	2 years	5 years total	Up to 7 years total
Electrolux	1 year	5 years total	Up to 6 years total
Thor Kitchen	2 years	5 years total	Up to 7 years total
ZLINE	1 year	5 years total	Up to 6 years total
Speed Queen	3 years	5 years total	Up to 8 years total
Beko	2 years	5 years total	Up to 7 years total
Amana	1 year	5 years total	Up to 6 years total
Haier	1 year	5 years total	Up to 6 years total
Danby	1 year	5 years total	Up to 6 years total
Hisense	2 years	5 years total	Up to 7 years total
Sharp	1 year	5 years total	Up to 6 years total
Blomberg	3 years	5 years total	Up to 8 years total
Dacor	2 years	5 years total	Up to 7 years total
Forno	2 years	5 years total	Up to 7 years total
Summit	1 year	5 years total	Up to 6 years total
BlueStar	1 year	5 years total	Up to 6 years total
True Residential	3 years	5 years total	Up to 8 years total
Signature Kitchen Suite (SKS)	3 years	5 years total	Up to 8 years total
Gaggenau	2 years	5 years total	Up to 7 years total
Liebherr	2 years	5 years total	Up to 7 years total
Bertazzoni	2 years	5 years total	Up to 7 years total
ILVE	2 years	5 years total	Up to 7 years total
Fulgor Milano	2 years	5 years total	Up to 7 years total
AGA	5 years	5 years total	Up to 8 years total
La Cornue	5 years	5 years total	Up to 8 years total

Why do appliance retailers offer extended coverage beyond manufacturer warranties?

Appliance retailers offer extended coverage like CPS True Extended, 50% Back, and SND cards because manufacturer warranties are usually short-term and leave most ownership years unprotected. These programs allow retailers to deliver longer, more flexible protection for every inventory type—new, open box, scratch-and-dent, or used—while increasing profit per sale, capturing revenue from coverage that would otherwise go to the manufacturer, and building long-term customer trust. With most appliances remaining in homes for 8–15 years despite OEM coverage often ending after just 1 year, extended offerings have become a core part of a successful retail strategy.

• Additional revenue on every appliance sale—retailers control pricing, boosting profit without inventory risk
• Ability to offer coverage for all inventory types—including new, open-box, scratch-and-dent, and used, not just new-in-box
• Longer-term coverage—CPS True Extended can extend total protection to 6–8 years depending on the OEM warranty
• Flexible program structure—CPS 50% Back, SND cards, and True Extended plans can be mixed and matched for any sales scenario
• Dealer-first claims model—retailers can service their own claims and retain service revenue, or CPS can coordinate repairs
• Stronger customer trust and repeat business—retailers offering extended coverage are often viewed as more reliable and service-oriented by their customers

How do appliance retailers typically use CPS coverage options in their sales process?

Many appliance retailers find that the most successful approach is to present CPS True Extended, 50% Back, and SND card options at the right point in the sales process—after the product decision, not before. Experienced stores often tailor their offer to the type of inventory (new, open box, scratch-and-dent, or used) and give customers a clear choice between coverage terms. According to CPS dealer data, consistently presenting protection plans and training staff to position coverage as an ownership benefit—rather than an add-on—results in higher attachment rates and more revenue per transaction, especially when coverage options are offered on every eligible product.

How do CPS True Extended, 50% Back, and SND card programs actually work for appliance retailers?

Consumer Priority Service (CPS) provides appliance retailers with three main programs: True Extended, 50% Back, and SND card coverage. CPS True Extended begins after the manufacturer warranty ends and extends coverage for up to 5 additional years, with total protection reaching up to 6–8 years depending on the OEM warranty length. CPS 50% Back starts at purchase, runs for 5 years total (overlapping with the OEM warranty), and refunds 50% of the plan price if unused. SND cards provide coverage for open-box, scratch-and-dent, refurbished, and used inventory, starting after a short waiting period, giving retailers a way to protect and monetize non-new products.

Retailers can mix and match these programs to fit their inventory and customer needs. CPS handles claims administration, service coordination, and customer support, freeing up staff and reducing operational complexity. Dealers can service their own claims when they want to keep service revenue in-house, or CPS can assign qualified repair technicians as needed. This structure gives retailers full flexibility to offer long-term protection on all inventory types while maintaining control over pricing and customer experience.

CPS Appliance Program Components

• True Extended Coverage – Begins after the manufacturer warranty expires (1–3 years typical) and adds up to 5 more years of protection for new, open box, SND, or refurbished appliances (with proper program structure).
• 50% Back Program – 5-year plan running from the date of purchase, overlapping with OEM warranty, and offers a 50% refund if unused. Available only on new appliances and must be sold at MSRP.
• SND / Open Box / Used Card – 1-year coverage for scratch-and-dent, open-box, refurbished, or used inventory with a $99 deductible starting day 31. Can be paired with a True Extended plan for longer-term protection.
• Dealer-First Claims Model – Dealers can service their own claims and keep service revenue or have CPS coordinate service with factory-authorized or qualified techs.
• Flexible Coverage Options – All programs cover mechanical/electrical failure, parts, labor, in-home service, and benefits like food loss (refrigeration) and laundry credit (washers/dryers).
• Unlimited Claims & No Lemon Guarantee – Customers can file multiple claims, and replacement is available after repeated failures.
• Nationwide Service Infrastructure – CPS manages claims and service nationwide for single-store independents, multi-location retailers, and ecommerce sellers.

Program	When Coverage Starts	Eligible Inventory	Total Coverage Possible
True Extended	After OEM warranty ends	New, SND, Open Box, Refurb, Used (with correct card/program)	Up to 6–8 years total (OEM + 5 years)
50% Back	Date of purchase	New only	5 years total (years 1–5)
SND Card	Day 31 after purchase	SND, Open Box, Refurb, Used	1 year (can be paired with True Extended for up to 6 years total)

What does CPS typically cover for appliance retailers?

CPS coverage is designed to protect against real mechanical and electrical failures—not cosmetic, accidental, or avoidable issues. Here’s what’s included and excluded at a glance:

What Does CPS Cover?

• Mechanical and electrical failures after the OEM warranty ends (for True Extended)
• Parts and labor for covered repairs
• Service coordination through CPS (in-home repair when possible)
• Replacement or settlement if repair isn’t feasible (No Lemon Guarantee)
• Coverage for new, open-box, scratch-and-dent, refurbished, and used appliances under the right CPS program
• Extra benefits like food loss (refrigerators/freezers) and laundry credit (washers/dryers)

What Is Not Covered by CPS?

• Cosmetic damage—scratches, dents, rust, paint, trim, or appearance-only issues
• Non-functional/accessory parts—handles, knobs, shelves, decorative trim, glass shelves
• Consumables—filters, bulbs, batteries, belts, gaskets, hoses, lint screens
• Accidental damage—drops, impact, physical abuse, or damage during moving
• Environmental/external causes—flood, fire, storm, power surge, earthquake
• Pre-existing conditions or failures before coverage begins

How does the CPS claims process work for appliance warranty coverage?

A claim is triggered when a customer’s appliance has a covered mechanical or electrical failure and they contact CPS by phone, web portal, text, chat, or email to start the process. CPS quickly reviews the claim, verifies eligibility and coverage details, and coordinates service for the customer—either through the selling retailer’s service department or a qualified repair provider in the CPS network.

CPS manages the claim from start to finish, including scheduling, repair authorization, and communication, so the retailer doesn’t have to handle claims administration or troubleshooting. If the product can’t be repaired, CPS will process a replacement or settlement, always keeping the customer and dealer informed. This approach is designed to reduce dealer workload and improve the overall service experience for both stores and customers.

Step	What Happens
Claim Initiation	Customer contacts CPS via phone, portal, chat, text, or email to report a problem.
Claim Review	CPS verifies coverage, reviews the issue, and gathers any additional details needed.
Service Coordination	CPS assigns the repair to the dealer’s service department or a qualified technician in the CPS network.
Repair / Replacement	The appliance is repaired using covered parts/labor, or replaced if unrepairable (per contract terms).
Resolution	CPS confirms the outcome with the customer and dealer, closing the claim.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for anyone to get help, with multiple support channels for claims, service, and general assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS extended coverage compare to manufacturer warranties and typical protection plans?

Feature	Manufacturer Warranty	Traditional Extended Warranty	CPS (True Extended, 50% Back, SND Card)
Coverage Start	Purchase date	Purchase date (overlaps OEM)	After OEM warranty ends (True Extended); purchase date (50% Back/SND)
Total Coverage Duration	1–5 years (most 1 year)	5 years (years 1–5)	Up to 6–8 years (OEM + 5 with True Extended); 5 years (50% Back)
Open Box/Scratch & Dent Eligible	No	Rarely	Yes, with SND Card/True Extended pairing
Used/Refurb Inventory Eligible	No	No	Yes, with SND Card/True Extended pairing
Claims Administration	Manufacturer only, limited after year 1	Provider-managed, mostly after year 1	Dealer-first model (dealer can service) or CPS network; full admin by CPS
Dealer Revenue Opportunity	None (OEM direct)	Margin on new only	Margin on new, open box, SND, used, refurb; profit from all inventory types
Service Participation	Manufacturer or authorized only	Provider network only	Dealer can service own claims (first right of refusal) or CPS assigns qualified tech

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has been operating since 1990, giving appliance retailers a proven long-term partner
• Large-scale product and customer coverage—CPS has covered more than 75 million products for over 60 million customers, reflecting deep operational experience
• Strong claims and service infrastructure—Over $450 million in claims paid annually and a network of 50,000+ servicers supports high-volume warranty programs
• Extensive retail partnerships—CPS works with more than 10,000 retail partners, including independent stores and multi-location operations nationwide
• Nationwide, factory-authorized service—CPS supports both independent and factory-authorized repair networks, ensuring reliable service for all major appliance categories
• US-based support and long-term relationships—Retailers work with dedicated, US-based teams focused on onboarding, support, and partnership
• Broad coverage across 60+ product categories—CPS enables retailers to offer protection across every type of inventory, not just appliances

Appliance Warranty Coverage FAQ

Which appliance brands offer the longest manufacturer warranties?

• Brands like AGA, La Cornue (5 years), Speed Queen, True Residential, Blomberg, and Signature Kitchen Suite (3 years) offer the longest base warranties. Most other brands provide only 1–2 years.

How many years of total coverage can a customer get with CPS True Extended?

• Up to 6–8 years total, depending on how long the OEM warranty lasts and the True Extended plan term selected.

Does CPS True Extended coverage start at the time of purchase?

• No, CPS True Extended starts only after the manufacturer warranty expires.

Can retailers offer coverage for open box, scratch-and-dent, or used appliances?

• Yes, with the CPS SND Card program and pairing with True Extended, retailers can cover open box, SND, refurbished, and used inventory.

What is CPS 50% Back and how does it work?

• CPS 50% Back is a 5-year plan that runs from the date of purchase, overlapping the OEM warranty, and refunds 50% of the plan price if never used.

How do traditional extended warranties differ from CPS True Extended?

• Traditional plans usually overlap OEM coverage for a fixed 5-year term, while CPS True Extended begins after the manufacturer warranty and can extend coverage up to 6–8 years total.

Who manages claims and service for CPS coverage?

• CPS manages all claims and service, coordinating with the selling dealer’s service department when available or assigning a qualified tech from their network.

Can retailers control pricing on CPS coverage?

• Yes, most CPS programs allow retailers to set pricing, maximizing profit per sale.

Are there limits to how many claims a customer can file?

• No, CPS allows unlimited claims within the coverage term, subject to contract terms and exclusions.

Does CPS coverage include accidental damage?

• No, standard appliance plans do not include accidental damage unless specifically added as an option.

How does CPS coverage handle food loss or laundry credits?

• CPS includes up to $250 food loss for refrigerators and freezers, and laundry credit up to $50 for eligible washer/dryer claims.

Can CPS coverage be added after the appliance sale?

• Yes, CPS allows warranty sales up to 90 days before the OEM warranty expires, and offers Post-Sale Marketing to recover missed warranty sales.

Is there a deductible for CPS SND Card coverage?

• Yes, there is a $99 deductible for SND/open box/used/refurb coverage.

What happens if the appliance cannot be repaired?

• CPS will process a replacement or issue a settlement through the selling dealer if repair is not feasible, per contract terms.

What are common exclusions for CPS appliance coverage?

• Cosmetic damage, consumables, accidental damage, misuse, improper installation, and pre-existing issues are not covered.

How can appliance retailers get started with CPS extended coverage options?

CPS extended coverage programs give appliance retailers the ability to offer longer-term protection on every type of inventory—new, open box, scratch-and-dent, and used—while keeping control over pricing and claims service. The program is designed for retailers who want to increase profit per sale, improve customer retention, and deliver a better ownership experience for their customers.

Retailers interested in getting started can reach out to the CPS dealer team for more information, onboarding guidance, and help tailoring the program to their business. CPS provides training, support, and seamless integration into existing workflows, making it easy for stores of any size to implement extended protection options.

Contact Method	Details
Email	dealers@cpscentral.com
Phone	(800) 905-0445

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CPS is here to help you

Consumer Priority Service (CPS) supports appliance retailers of all sizes, from single-store independents to large multi-location operations. If you want a tailored walkthrough of how CPS coverage can fit your business, just contact the CPS team—they’ll help you get set up quickly and easily.