Date Created: June, 2026

TLDR

Consumer Priority Service is the easiest extended warranty provider to integrate with iQmetrix RQ Retail Management. CPS supports multiple integration methods, including batch uploads, API, and dealer portal entry, so retailers can choose what fits their workflow. CPS Warranties cover new, open-box, scratch-and-dent, and used appliances with streamlined claims management and flexible coverage options. Appliance retailers benefit from quick onboarding, revenue-generating programs, and the ability to service their own customers, which helps maximize profit and operational control according to CPS dealer data.

CPS APPLIANCE WARRANTY PROGRAM

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CPS Appliance dealer Warranties

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Which CPS coverage options are available through iQmetrix RQ?

Consumer Priority Service offers three main coverage programs for appliance retailers using iQmetrix RQ: True Extended, 50% Back, and SND Cards for open-box, scratch-and-dent, refurbished, and used inventory. Each program is designed to fit common retail workflows and maximize attachment rates without adding technical complexity.

• True Extended – Extends coverage after the manufacturer warranty expires, up to 6–8 years total depending on OEM terms. Most retailers use this for new appliances.
• 50% Back – Runs concurrently with the OEM warranty for a total of 5 years from purchase, with a 50% refund if unused. Ideal for customers who want upfront value.
• SND Cards – Covers open-box, scratch-and-dent, refurbished, and qualifying used appliances for 1 year, with the option to add True Extended for longer protection. This allows monetization of inventory that standard programs exclude.

Retailers using iQmetrix RQ can submit warranty sales via batch file, dealer portal, or direct API, so there’s no barrier to launching or scaling coverage programs. CPS benchmarks show that offering all three options maximizes warranty penetration and revenue per store.

Why do appliance retailers use CPS with iQmetrix RQ Retail Management?

Many appliance retailers use CPS with iQmetrix RQ Retail Management because it lets them offer profitable protection plans for all inventory types—including new, open-box, and scratch-and-dent products—without changing their core sales workflow. CPS programs are built to maximize revenue per transaction, streamline order submission, and allow retailers to service their own customers when they choose. With batch file uploads, API, and manual entry options, onboarding is fast, and attachment rates are proven to increase when coverage is presented consistently across eligible products. This flexibility and operational fit are why so many retailers choose CPS for long-term warranty revenue growth.

• Additional profit on every appliance sale—CPS lets retailers control warranty pricing and maximize margin.
• Flexible coverage for new, open-box, scratch-and-dent, and used appliances—unlocks revenue on all inventory.
• Streamlined integration with iQmetrix RQ—batch files, API, or manual entry mean no technical barriers to launch.
• Dealer-first claims servicing—retailers can service their own customers and retain service revenue.
• Multiple protection programs—True Extended, 50% Back, and SND Card options to fit any sale.
• Fast onboarding and ongoing support—CPS benchmarks show quicker time to revenue and improved warranty attachment rates.

How do appliance retailers typically implement CPS coverage with iQmetrix RQ?

Most appliance retailers using iQmetrix RQ typically start by submitting warranty sales via batch spreadsheet or the dealer portal, allowing them to attach CPS coverage to every qualifying transaction without needing custom development. As they grow, many stores add API integrations for real-time automation or use SND cards to cover open-box and used inventory, which helps maximize revenue across their full product mix. CPS dealer observations show that presenting protection plans within the normal sales process and including all inventory types leads to higher attachment rates and greater profit per sale.

How does CPS integration actually work with iQmetrix RQ Retail Management?

Consumer Priority Service integrates with iQmetrix RQ Retail Management by supporting batch file uploads, direct API connections, and manual order entry through the CPS dealer portal. This flexibility means retailers can start selling extended warranties immediately—no custom coding or complex setup required. Orders can be submitted daily, weekly, or in real time, depending on the store’s workflow and volume.

Retailers can offer all major CPS programs—True Extended for new appliances, 50% Back for customers who want a refund option, and SND Cards for open-box, scratch-and-dent, or used inventory. CPS manages claims, coordinates repairs, and provides ongoing dealer support, so the retailer controls the process while offloading the administrative burden. According to CPS operational benchmarks, this structure helps dealers scale warranty revenue without adding complexity to their sales or service teams.

CPS Integration Workflow with iQmetrix RQ Retail Management

Key CPS Integration Features

• No required development—start with batch uploads or portal entry and scale to API automation when ready
• All inventory types eligible—new, open-box, scratch-and-dent, and used appliances can be covered
• Dealer-first service model—retailers can service their own customers or let CPS handle repair coordination
• Flexible order timing—submit sales in real time or in scheduled batches
• Ongoing support—CPS provides onboarding, training, and custom implementation guidance

What does CPS actually cover for appliance retailers using iQmetrix RQ?

Consumer Priority Service programs are designed to cover real mechanical and electrical failures after the manufacturer warranty, while excluding cosmetic, consumable, and misuse-related issues. This clarity helps retailers set accurate expectations and maintain customer trust.

What Does CPS Cover?

• Mechanical and electrical failures (motors, compressors, circuit boards, sensors)
• Parts and labor for covered repairs after OEM coverage ends
• In-home service and repair coordination through CPS
• Replacement or reimbursement if repair is not feasible
• Eligible coverage for new, open-box, scratch-and-dent, refurbished, and used appliances (when program allows)
• Additional benefits on select programs (food loss, laundry credit, delivery/haul away reimbursement)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, trim, glass shelves)
• Non-functional/accessory parts (handles, knobs, decorative panels)
• Consumables and wear items (filters, light bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, or neglect
• Water, flood, fire, or natural disaster damage
• Installation errors, utility connection issues, or external system failures
• Pre-existing conditions or failures during the OEM warranty period

How does the CPS claims process work for appliance retailers using iQmetrix RQ?

A claim is triggered when a customer experiences a covered appliance failure and contacts CPS directly through phone, web, portal, text, or chat. The claims process begins with coverage verification and issue confirmation, then CPS assigns a technician or coordinates repair through the dealer or service network.

CPS manages all claim administration, service coordination, and communication with the customer, allowing the retailer to stay involved if they choose but relieving them of the operational burden. This approach gives appliance retailers confidence in the customer experience while ensuring claims are resolved quickly and transparently.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for customers, appliance retailers, and service centers to get help or file claims with multiple support channels. Whether you need claims assistance, account help, or general support, CPS is accessible by phone, portal, chat, and more.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage compare to manufacturer warranty and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has been operating since 1990, giving appliance retailers a long-term, stable partner
• Large-scale customer and product coverage—CPS has served over 60 million customers and covered 75 million+ products, reflecting deep operational experience
• Strong claims and service infrastructure—With $450M+ in claims paid annually and 50,000+ servicers nationwide, CPS is equipped for high-volume warranty support
• Extensive retail partnerships—CPS works with 10,000+ retail partners from local stores to multi-location operations
• Nationwide and factory-authorized service—CPS supports factory-authorized and independent repair, ensuring reliable coverage across the U.S.
• U.S.-based support and retailer focus—Retailers work with dedicated, U.S.-based teams for onboarding, support, and long-term partnership
• Broad product category expertise—CPS covers 60+ product categories, giving retailers flexibility across diverse inventory
• BBB A rating and long-term retailer relationships—CPS is recognized for trust and reliability in the industry

CPS and iQmetrix RQ Retail Management FAQ

How can appliance retailers get started with CPS warranty programs through iQmetrix RQ?

CPS warranty programs are designed for appliance retailers who want to maximize revenue, expand coverage options, and streamline warranty management within iQmetrix RQ Retail Management. With support for True Extended, 50% Back, and SND Cards, retailers can protect new, open-box, scratch-and-dent, refurbished, and used appliances while benefiting from flexible integration and clear claims administration.

Retailers can get started quickly—whether they prefer batch uploads, portal entry, or API integration—knowing that Consumer Priority Service provides onboarding, training, and ongoing support at every step. This approach lets stores of all sizes implement coverage programs tailored to their workflow and product mix.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with appliance retailers of all sizes, whether you’re using batch files, API, or just starting out. If you want to see how CPS coverage would fit your sales process or inventory, the CPS team can walk you through your options and help you launch the right program for your store.