Date Created: June, 2026

TLDR

Most leading appliance warranty providers require technical integrations, but Consumer Priority Service (CPS) is designed to work with any appliance retail software—whether it’s ecommerce, POS, or ERP. CPS supports plug-and-play apps for Shopify and BigCommerce, flexible API connections, batch uploads, and even low-tech options like email or manual entry. Retailers can offer True Extended, 50% Back, and SND card coverage for new, open-box, or used appliances, and start selling warranties immediately without complex setup. This flexibility allows appliance stores to maximize warranty revenue and streamline operations, regardless of their software stack or sales channel.

CPS APPLIANCE WARRANTY PROGRAM

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How does CPS integrate with appliance retail software?

Consumer Priority Service integrates with most appliance retail platforms by offering multiple connection methods: direct apps for Shopify and BigCommerce, open API support, batch file uploads, and manual order entry. Retailers choose the workflow that matches their store—no integration is required to get started, but automation is available for those who want it.

This approach lets appliance dealers of any size attach warranties at point-of-sale, online checkout, or post-sale, and includes eligibility for all core CPS programs: True Extended, 50% Back, and SND cards. According to CPS dealer observations, this flexibility is a key driver of warranty attachment growth, with automated integrations often leading to a 10%-20% increase in online warranty sales (EC-008, EC-009).

Why do appliance retailers use CPS with their retail software?

Many appliance retailers use Consumer Priority Service because it allows them to generate additional revenue on every eligible sale while fitting seamlessly into their existing software stack. CPS offers flexible integration—whether it’s a plug-and-play Shopify or BigCommerce app, API connection, or even manual order entry—so retailers aren’t forced to overhaul their workflows. By supporting True Extended, 50% Back, and SND card coverage for new, open-box, or used products, CPS gives stores a way to monetize more inventory, improve customer experience, and simplify claims administration, all while maintaining full control over how warranties are offered and tracked.

• Additional revenue per sale – CPS lets retailers attach warranties to new, open-box, and used appliances, increasing gross profit without extra inventory
• Plug-and-play integration – Apps for Shopify and BigCommerce, as well as API and manual options, make it easy to fit CPS into any retail software environment
• Flexible program options – Retailers can offer True Extended (post-OEM), 50% Back, and SND cards for open-box or used inventory
• Immediate setup – Most dealers can start selling warranties right away, with no technical delays or required integration
• Automated claims administration – CPS manages customer claims, service, and support, reducing dealer workload and improving customer satisfaction
• Multi-channel support – The same CPS coverage can be offered in-store, online, or post-sale, supporting every sales channel

How do appliance retailers typically use CPS with their software?

Retailers usually connect CPS to their ecommerce, POS, or ERP system in whichever way fits their workflow—some use the Shopify or BigCommerce app for automated online warranty offers, while others upload batch files or enter sales manually for in-store transactions. Experienced dealers often take advantage of CPS’s flexible integration to maximize warranty attachment across all inventory types, and many layer in Post-Sale Marketing to recover missed opportunities after the initial purchase. According to CPS program trends, stores that use automated offers in both online and in-store channels typically see the highest overall warranty penetration.

How does Consumer Priority Service work with different appliance retail platforms?

Consumer Priority Service is built to integrate with any appliance retail software—whether that’s a modern ecommerce platform, legacy POS, or full-featured ERP system. Dealers can choose the integration that fits their business: install the CPS Shopify or BigCommerce app for automated online offers, connect directly via API, upload batch order files, or simply send orders by email or through the dealer portal. No integration is required to get started, but automation and advanced workflows are available for those who want them.

CPS Warranties cover all core product categories and support True Extended (coverage after OEM warranty), 50% Back (5 years from purchase, refund if unused), and SND card options for open-box, used, and scratch-and-dent inventory. Retailers can manage all claims, reporting, and sales in one place, and choose to service their own customers or use the nationwide CPS factory-authorized network. This flexibility makes CPS a fit for independent stores, large chains, and online sellers alike.

Main CPS Program Options for Appliance Retailers

• True Extended: Coverage starts after the manufacturer warranty ends; up to 5 additional years (total coverage can reach 6–8 years depending on OEM warranty). Most repairs occur after manufacturer coverage ends (AOR-002).
• 50% Back: 5 years of coverage from purchase date (overlaps OEM warranty); 50% refund if unused.
• SND Cards: 1-year coverage for open-box, scratch-and-dent, used, or refurbished appliances without manufacturer warranty. Eligible for True Extended after initial term.

Flexible Integration Methods

• Shopify App – Easy install, warranty offers on product and checkout pages, automated order processing.
• BigCommerce App – Plug-and-play, catalog-wide warranty mapping, automated offers at checkout.
• API Integration – For custom platforms or enterprise ERPs needing real-time data sync.
• Batch Uploads – Spreadsheet order processing for in-store or multi-location operations.
• Manual Portal Entry – For independent dealers or low-volume stores.

Retailer Workflow Examples

• Online store: Adds CPS Shopify app, warranties appear automatically at checkout, no developer required.
• Physical store: Enters warranty sales via dealer portal or sends batch files weekly.
• Marketplace seller: Bundles SND card with open-box appliances and adds True Extended for eligible inventory.

Claims & Service Administration

• Claims submitted by customer via phone, portal, or chat. CPS coordinates repair or replacement directly.
• Dealers can service their own customers (“first right of refusal”) or use CPS’s national network.

Reporting & Dealer Support

• Dealer portal tracks warranty sales, claims, and revenue. U.S.-based account reps provide ongoing support.

What does CPS typically cover for appliance retailers?

CPS coverage is designed for real failures—not cosmetic, accidental, or misuse-related issues. Here’s how it breaks down for most programs:

What Does CPS Cover?

• Mechanical and electrical failures after the manufacturer warranty ends
• Parts and labor for covered component failures (compressors, motors, control boards, pumps, etc.)
• Service coordination and claims administration through CPS
• Replacement or reimbursement if a covered repair is not feasible
• Coverage for new, open-box, scratch-and-dent, and qualifying used appliances (when using SND card or True Extended structure)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, or appearance-only issues)
• Non-functional or accessory parts (handles, knobs, shelves, decorative trim)
• Consumables and wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage (physical impact, dropping, spills, or misuse)
• Environmental or installation-related issues (flood, fire, improper setup, power surges)

How does the CPS claims process work for appliance retailers and their customers?

When an appliance customer needs service, they initiate a claim directly with CPS—by phone, web chat, text, or the online portal—using the instructions provided at sale. This makes the process simple for both customers and retailers, with no need to manage claims in-store or handle repair logistics.

Once a claim is filed, CPS reviews coverage, assigns a qualified technician or coordinates with the selling dealer if they service their own products, and manages all communication with the customer. Repairs, replacements, or reimbursements are handled according to the plan, allowing retailers to focus on sales while CPS manages the post-sale experience. This structure has been shown to improve customer satisfaction and retention (CS-003, CS-005).

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for anyone—customers, appliance dealers, or service centers—to get help quickly through multiple channels.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, supporting millions of customers and giving appliance retailers a long-standing, proven partner
• Large-scale customer and product coverage – CPS has covered over 75 million products for more than 60 million customers, reflecting deep operational experience across multiple categories
• Strong claims and service infrastructure – With over $450M in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to handle high-volume warranty programs
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent appliance stores to large multi-location operations
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized repair networks, ensuring reliable service across different product types
• U.S.-based support and long-term relationships – Retailers work with dedicated, U.S.-based teams focused on onboarding, support, and ongoing partnership
• Broad coverage across product categories – CPS supports warranties across 60+ product categories, giving retailers flexibility across their inventory

CPS Warranty Providers FAQ

How can appliance retailers get started with CPS warranty programs?

Consumer Priority Service (CPS) is built for appliance retailers who want to offer flexible, revenue-generating protection plans that work with any software setup. With options for true post-OEM coverage, 50% Back, and open-box or used inventory programs, CPS makes it easy for stores of any size to add long-term coverage and improve customer satisfaction—whether they sell online, in-store, or across multiple channels.

Dealers can start simple or integrate CPS directly into their point of sale, ecommerce, or management system, with onboarding and support provided by a dedicated team. This flexibility lets retailers focus on sales and service while CPS handles claims, administration, and customer support.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, whether you use ecommerce, POS, or manual systems. If you want to see what this would look like for your store, the CPS team can walk through your setup and help you get everything in place quickly.