Date Created: June, 2026

TLDR

The best approach to selling warranties on used or refurbished appliances is to clearly show customers how affordable protection complements the savings of buying discounted inventory. Consumer Priority Service offers programs that allow retailers to cover qualifying used, open-box, and refurbished products—something many traditional warranty providers do not allow. CPS handles claims, service coordination, and customer support, so retailers can confidently offer protection to buyers looking for extra assurance. According to CPS dealer observations, warranty attachment rates on discounted inventory can meet or exceed new product rates when coverage is presented as part of the total value proposition.

CPS APPLIANCE WARRANTY PROGRAM

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How does CPS coverage eligibility work for used and refurbished appliances?

CPS allows coverage on many used, open-box, scratch-and-dent, and refurbished appliances, as long as the products meet basic eligibility criteria.

Eligible products must be in working condition at the time of sale, fall within approved appliance categories, and be sold through a participating retailer. CPS provides dedicated card programs and True Extended options for these inventory types, with clear start dates and coverage terms. Retailers can include protection when selling discounted appliances in-store or online, and the process is designed to be as simple as selling coverage on new inventory.

• Eligibility is open to most major appliance categories—refrigerators, washers, dryers, ranges, and more
• Coverage can be attached at the point of sale or through bundled warranty programs for marketplace sellers
• Refurbished, open-box, and used appliances typically use a CPS SND (Scratch & Dent) or open-box warranty card
• Coverage starts after a short waiting period and excludes pre-existing issues
• Claims, service, and customer support are managed by CPS throughout the coverage period

What benefits does offering CPS warranties on used or refurbished appliances provide to appliance retailers?

Appliance retailers use CPS warranties on used or refurbished appliances because it allows them to generate new profit streams from inventory that would otherwise have limited margin or buyer confidence. By offering protection on discounted, open-box, or previously-owned products, retailers can differentiate their store, reduce buyer hesitation, and increase average order value. CPS makes it possible to attach coverage to nearly any qualifying appliance, which helps retailers convert more sales and provide a better ownership experience for value-driven customers. This approach is supported by CPS dealer data showing higher attachment rates and improved inventory turns when coverage is offered on these products.

• Unlocks new profit on discounted inventory—CPS lets retailers generate margins on used, open-box, and refurbished appliances that typically don’t include OEM warranty
• Increases buyer confidence—protection plans reduce hesitation and help convert more shoppers considering value inventory
• Differentiates the store—offering coverage on discounted appliances sets retailers apart from competitors who can’t protect these products
• Improves inventory turns—warranty availability helps move scratch-and-dent and open-box items faster, according to CPS dealer trends
• Streamlines claims and support—CPS manages claims, repairs, and customer service, minimizing retailer workload
• Boosts average order value—coverage is often added to the sale, increasing overall transaction revenue

How do appliance retailers typically maximize CPS warranty sales on used or refurbished appliances?

Many appliance retailers find that the most successful approach is to position CPS protection as a practical extension of the value deal—not just an add-on. Top-performing stores present warranty coverage as part of the ownership conversation, highlighting how affordable protection gives customers confidence to buy discounted or previously owned appliances. CPS dealer data shows that attachment rates are highest when coverage is presented immediately after the product decision and framed as smart, risk-reducing ownership. Experienced retailers also leverage CPS’s dedicated card programs to streamline the workflow, so every eligible product can be covered at checkout or bundled into marketplace listings.

How does CPS warranty coverage for used or refurbished appliances work?

CPS warranty coverage for used or refurbished appliances is built around flexible programs designed to protect discounted, open-box, and previously owned inventory. Retailers can offer a dedicated warranty card or bundled plan at the time of sale, with coverage typically beginning after a short waiting period. Consumer Priority Service manages everything from registration to claims, service coordination, and customer support, so retailers can focus on selling while CPS handles the post-sale experience.

For eligible appliances, coverage includes mechanical and electrical failures due to normal use, with clear exclusions for cosmetic issues, consumables, and pre-existing problems. Retailers can attach these plans to nearly any working appliance sold as used, refurbished, or open box, creating new profit opportunities and giving customers greater peace of mind. CPS dealer data shows that when warranty coverage is offered on discounted inventory, retailers see faster inventory turns and increased average order value.

Core Features of CPS Warranty Coverage for Used and Refurbished Appliances

• Flexible Eligibility: Covers used, open-box, scratch-and-dent, and refurbished appliances in working condition
• Point-of-Sale or Bundled Attachment: Plans can be sold at checkout or included with the product for marketplace listings
• Clear Start Dates: Coverage typically starts on day 31 after purchase for these inventory types
• Dedicated Card Programs: Simple workflow using CPS SND/refurb/open box warranty cards for non-new inventory
• Service and Claims Management: CPS handles all claims administration, customer support, and authorized repair coordination
• Revenue Tracking: Dealers can track warranty sales and program performance through the CPS Dealer Portal

Typical Workflow

1. Retailer sells a used, refurbished, or open-box appliance and attaches CPS coverage
2. Customer receives warranty card or coverage confirmation
3. Coverage begins after a short waiting period (usually day 31)
4. If a covered failure occurs, customer contacts CPS for claims and service
5. CPS coordinates repair or replacement, streamlining the experience for both retailer and customer

What does CPS typically cover for used or refurbished appliances?

CPS coverage on used, open-box, or refurbished appliances is designed to protect against real mechanical and electrical failures—but not cosmetic or avoidable issues. Here’s how coverage breaks down:

What Does CPS Cover?

• Mechanical and electrical failures of functional parts (motors, compressors, pumps, control boards, sensors)
• Breakdown due to normal household use after the coverage start date
• Parts and labor for approved repairs
• Replacement or reimbursement if repair is not practical
• Service coordination through CPS, including repair scheduling and follow-up

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, appearance issues)
• Non-functional or accessory parts (handles, knobs, shelves, decorative trim)
• Consumable or maintenance items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, or neglect
• Environmental/external damage (flood, fire, storm, water intrusion)
• Pre-existing conditions or failures present before coverage began
• Installation, removal, or infrastructure issues

How does the CPS claims process work for used or refurbished appliance coverage?

When a customer experiences a covered failure on a used or refurbished appliance, they can start a claim by contacting CPS via phone, web portal, text, or chat. The process is simple: CPS gathers product details, verifies coverage, and initiates service scheduling with an authorized technician or repair provider.

CPS manages the entire claim from start to finish—including claim review, service coordination, and repair or replacement—so the retailer isn’t burdened with extra administrative work. Customers are kept informed throughout, and repairs are performed by qualified professionals. This structure allows retailers to offer protection confidently, knowing CPS supports both the customer and the store.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service offers multiple support channels to make it easy for customers, retailers, and service centers to get help quickly. Whether you need claims assistance, order help, or general support, there’s always a way to reach a real person.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS used and refurbished appliance coverage compare to manufacturer warranty options and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has operated since 1990, giving retailers a reliable and proven partner for appliance protection
• Large-scale coverage—CPS has served over 60 million customers and covered 75 million products, reflecting broad expertise across the industry
• Strong claims and service infrastructure—CPS pays out $450M+ in claims annually and supports a network of 50,000+ service providers nationwide, ensuring fast and reliable repair experiences
• Extensive retailer partnerships—CPS works with more than 10,000 retail partners, from independent stores to multi-location dealers, providing flexible programs for different business models
• Nationwide and factory-authorized service—CPS supports both independent and factory-authorized repairs, offering retailers access to trusted service options for their customers
• U.S.-based support and dedicated account teams—Retailers benefit from hands-on onboarding, ongoing support, and long-term relationship focus
• Broad product category support—CPS covers 60+ categories, helping appliance retailers protect everything from refrigerators to laundry sets to premium cooking appliances
• BBB A rating—CPS maintains a high standard of trust and dependability, giving retailers and customers additional confidence

CPS Used and Refurbished Appliance Coverage FAQ

How can appliance retailers get started with CPS used and refurbished appliance coverage?

CPS used and refurbished appliance coverage is designed for retailers who want to monetize every category of inventory—not just new products. By offering protection on used, open-box, and refurbished appliances, stores can reach more customers, increase margins, and provide a better ownership experience. Consumer Priority Service makes it easy to attach and administer these plans, with support for in-store, online, and marketplace sales.

Retailers interested in learning more or getting started can connect with the CPS team for a walkthrough of the program, onboarding support, and guidance on best practices for maximizing warranty revenue across all inventory types.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with any retailer model—from independent stores to large multi-location groups. If you want personalized guidance on adding coverage to your used, open-box, or refurbished appliance sales, reach out to CPS and the team will help you get started quickly.