Date Created: June, 2026

TLDR

The most common appliance repair issues reported after year one are mechanical and electronic failures in refrigerators, washers, dryers, dishwashers, ovens, and ranges. Failures often involve compressors, motors, control boards, sensors, and pumps—components that are essential to appliance function and frequently require professional service. These problems tend to emerge after the manufacturer warranty ends, which is why appliance retailers offer extended coverage through programs like CPS True Extended, 50% Back, and SND Coverage. According to CPS service data, 60%-80% of major appliance repairs occur outside the OEM warranty period, so extended protection directly addresses the most costly ownership risks.

CPS APPLIANCE WARRANTY PROGRAM

Interested in Offering
CPS Appliance
Warranties?

Join thousands of appliance retailers already using CPS to generate additional revenue and offer extended warranty protection to their customers.

Complete the form and we’ll be in touch shortly!

CPS Appliance dealer Warranties

Company *

First Name *

Last Name *

Phone Number *

Email Address *

Captcha Verification

Get Appliance Program Information →

If you are human, leave this field blank.

🔒 Your information is secure and will never be shared.

What appliance categories see the most post-warranty repair issues?

Refrigerators, laundry appliances (washers and dryers), dishwashers, and ovens/ranges are the most common sources of repair claims after year one. Refrigerators often experience compressor or control board failures, while washers and dryers see frequent pump, motor, and electronic issues. Dishwashers and ovens typically report sensor, heating, and control failures. These patterns are supported by CPS dealer observations and service trends.

Quick Program Breakdown: CPS True Extended, 50% Back, and SND Coverage

• CPS True Extended: Begins after manufacturer warranty expires; covers up to 6–8 years total depending on OEM coverage.
• CPS 50% Back: Fixed 5-year plan (starts at purchase); 50% refund if unused; covers new appliances only.
• SND Coverage: Flexible option for scratch & dent, open box, and used inventory; 1-year and extended terms available.

Retailers use these programs to extend protection beyond the initial warranty, monetize post-warranty risk, and offer coverage on inventory that manufacturer warranties won’t support.

Why do appliance retailers use extended coverage programs like CPS True Extended, 50% Back, and SND Coverage?

Many appliance retailers offer CPS True Extended, 50% Back, and SND Coverage because these programs help them generate additional profit by protecting customers after the manufacturer warranty ends—when most high-cost failures actually occur. Extended coverage programs not only create incremental revenue on every appliance sale, but also allow retailers to provide a better ownership experience, support more inventory types (including scratch-and-dent and open box), and keep service opportunities in-house. According to CPS dealer data, stores that consistently present extended coverage options achieve higher attachment rates and improved customer retention.

• Additional profit on every covered appliance—retailers earn margin by selling protection plans that address real post-warranty risk
• Flexible coverage options—programs support new, open-box, scratch-and-dent, and used appliances, not just brand-new inventory
• Coverage starts when manufacturer protection ends—CPS True Extended fills the gap most customers face after year one
• Lower customer churn—retailers offering long-term coverage keep more customers coming back for future purchases and service
• Structured claims administration—CPS manages claims, service coordination, and customer support, reducing dealer workload
• Additional revenue from inventory that OEM warranties won’t cover—especially for SND, open-box, and used products

How do appliance retailers typically use CPS extended coverage programs in day-to-day operations?

Many appliance retailers integrate CPS extended coverage programs directly into their sales process, presenting protection options to customers after the appliance selection but before checkout. Successful stores use a structured approach—explaining that coverage begins after the manufacturer warranty, educating customers on typical repair costs, and offering flexible options for new, open box, and scratch-and-dent inventory. According to CPS dealer feedback, attachment rates are highest when sales teams consistently present extended coverage as part of the ownership conversation, not as an afterthought or add-on.

How do CPS extended coverage programs work for appliance retailers and their customers?

Consumer Priority Service (CPS) extended coverage programs—including True Extended, 50% Back, and SND Coverage—are designed to protect appliances from major mechanical and electronic failures after the factory warranty ends. True Extended coverage starts the day manufacturer coverage expires and can add up to five more years of protection, while 50% Back offers a fixed five-year plan with a refund option if unused. SND Coverage allows retailers to cover scratch-and-dent, open box, refurbished, and used appliances, which typically aren’t eligible for standard protection plans.

Retailers can present these coverage options at the point of sale or through post-sale marketing outreach. CPS handles claims administration, coordinates service, and provides support for both customers and dealers throughout the coverage period. This model helps retailers monetize post-warranty risk, keep service opportunities in their network, and provide added value to customers who expect long-term support beyond the initial purchase.

Key Components of CPS Extended Coverage Programs

• Claims Administration: CPS manages claim intake, service assignment, repair or replacement, and customer communication
• Dealer Service Participation: Retailers can service their own claims, retaining service revenue and customer relationship
• Post-Sale Marketing: CPS can recover missed warranty sales by contacting customers after purchase
• Service Network: Factory-authorized and qualified technicians nationwide for reliable repairs
• Reporting & Support: Dealers get access to portals, tracking tools, and dedicated account support

What does CPS actually cover and what isn’t included?

Consumer Priority Service (CPS) extended coverage programs focus on protecting against mechanical and electrical failures that impact appliance function after the manufacturer warranty ends. It’s important for retailers and customers to understand both the scope and the limits of this coverage.

What Does CPS Cover?

• Mechanical and electrical failures (compressors, motors, pumps, control boards, sensors)
• Parts and labor for covered repairs
• Service coordination and claims administration through CPS
• Product replacement if repair is not economical (“No Lemon” guarantee)
• Coverage for new, scratch-and-dent, open box, refurbished, and used appliances (with qualifying structure)
• Additional benefits like food loss reimbursement (for refrigerators/freezers) and laundry credits

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chips, rust, peeling, paint issues)
• Non-functional or accessory parts (handles, knobs, decorative trim, glass shelves, racks)
• Consumable and wear items (filters, bulbs, batteries, belts, gaskets, hoses)
• Accidental, environmental, or misuse-related damage (drops, floods, improper installation, neglect)
• Rust, corrosion, and foreign object damage
• Manufacturer recalls and failures during the OEM warranty period

How does the Consumer Priority Service (CPS) claims process work for appliance repairs covered under extended programs?

A claim is triggered when an appliance experiences a covered mechanical or electronic failure after the manufacturer warranty period. Customers can contact CPS through multiple channels—including phone, web chat, online portal, text, or email—to initiate the claim process.

CPS reviews the claim, verifies eligibility, and coordinates service with either the retailer’s own technicians (if they participate) or a qualified service provider. The entire process is managed by CPS, reducing the retailer’s administrative workload and helping ensure a smooth customer experience from claim initiation through repair or replacement.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) makes it easy to get help—whether you’re a customer filing a claim, a dealer managing warranties, or a service center handling repairs. Multiple support options are available for quick, reliable assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does extended coverage from Consumer Priority Service (CPS) compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established provider since 1990—CPS has decades of experience supporting appliance retailers nationwide
• CPS covers over 75 million products for more than 60 million customers, demonstrating reliability and operational scale
• Over $450M in claims paid annually, reflecting strong service and support infrastructure for high-volume programs
• A nationwide network of 50,000+ servicers ensures prompt, factory-authorized repair capabilities for all major appliance categories
• CPS works with 10,000+ retail partners, from independent stores to large multi-location chains
• U.S.-based support teams and long-term retailer relationships provide responsive onboarding, training, and ongoing assistance
• CPS supports coverage across 60+ product categories, giving retailers the flexibility to protect a wide range of inventory
• BBB A rating, reinforcing CPS as a trustworthy, reputable partner for warranty administration

CPS Extended Coverage FAQ

How can appliance retailers get started with CPS extended coverage programs?

Consumer Priority Service (CPS) extended coverage programs are designed for appliance retailers who want to protect customers beyond the initial manufacturer warranty and increase revenue from every appliance sale. These programs offer flexible coverage for new, scratch-and-dent, open box, and used inventory, with claims administration and support handled by CPS. Retailers benefit from structured revenue opportunities, seamless claims workflows, and the ability to support a wider range of inventory than traditional plans allow.

Getting started is straightforward—retailers can reach out to CPS for onboarding, program setup, and tailored training. Whether you operate a single store or multiple locations, CPS provides the tools, support, and program flexibility needed to implement extended coverage options that fit your business model.

CPS is here to help you

Consumer Priority Service (CPS) works for every kind of appliance retailer, from independent dealers to multi-location operations and ecommerce stores. If you want to see how extended coverage can fit your business, reach out to the CPS team for tailored guidance and fast setup.