Date Created: June, 2026

TLDR

When a customer needs service on commercial equipment covered by an extended warranty you sold, the claim goes straight to Consumer Priority Service (CPS). CPS handles claim review, service dispatch, and coordination—often giving your dealership the first chance to handle the repair and retain service revenue. This structure reduces downtime for your customer and creates additional profit for your business. Based on CPS dealer data, dealers servicing their own claims often see a 10%–25% lift in service revenue.

CPS COMMERCIAL EQUIPMENT WARRANTY PROGRAM

Interested in Offering
CPS Commercial Equipment
Protection Plans?

Join commercial equipment dealers, distributors, and service providers using CPS to generate additional profit on every sale while protecting their customers’ operations.

Complete the form and our team will walk you through how a CPS program can fit your business.

CPS Commercial Appliance Dealer Warranties

Company *

First Name *

Last Name *

Phone Number *

Email Address *

Captcha Verification

💵

+$100 Bonus! New dealers receive a $100 account credit.

Claim My $100 Dealer Credit →

If you are human, leave this field blank.

🔒 Your information is secure and will never be shared.

How does the service process work after selling a CPS extended warranty?

After you sell a CPS protection plan on commercial equipment, the customer files any needed service claim directly through CPS. CPS reviews coverage, coordinates service, and keeps you involved for repairs when possible.

This matters because service expectations are higher in commercial environments—restaurants, laundromats, and foodservice operators can’t afford extended downtime. Dealers not only capture service revenue, but also protect their relationship with the customer through fast, structured support. CPS program data shows that dealers who retain claims involvement see stronger customer retention and more repeat business over time.

Why is managing post-sale service for commercial appliance and equipment warranties challenging for dealers in real operations?

Many commercial appliance and equipment dealers find that handling post-sale service for warranty claims is far more complex than it seems. In real-world business environments, equipment downtime can cripple operations, service response times must be fast, and coordinating repairs across multiple locations or product types can overwhelm internal teams. Dealers also face pressure to protect their customer relationship and avoid losing service revenue, especially when commercial clients expect immediate turnaround. These operational realities make post-sale warranty support a critical but challenging part of the dealer business.

• Coordinating urgent repairs for revenue-critical equipment—Downtime in restaurants, laundromats, or hospitality directly hurts business, so service delays are not tolerated
• Managing claims across multiple equipment categories—Commercial dealers often sell and support a mix of refrigeration, cooking, laundry, and HVAC, increasing complexity
• Retaining service revenue and customer control—If the warranty provider takes over, dealers risk losing profitable repair work and weakening customer ties
• Ensuring fast claim response and technician dispatch—Commercial clients expect immediate attention, which is hard to guarantee without a structured service network
• Dealing with replacement scenarios—If equipment can’t be fixed, facilitating replacements quickly while maintaining the dealer-customer relationship is a real challenge
• Maintaining visibility on claim status and resolution—Lack of transparency in third-party processes can create frustration for both the dealer and the customer

How do experienced commercial equipment dealers manage warranty claims for fast resolution and customer retention?

Experienced commercial equipment dealers know that the real key to post-sale warranty success is controlling the service experience as much as possible. In practice, this means staying closely involved in the claim process, setting clear expectations with customers, and leveraging structured programs that keep repair revenue in-house. Dealers who actively participate in claims—not just selling coverage—are more likely to see higher customer retention, repeat equipment sales, and stronger long-term relationships. CPS dealer feedback consistently highlights that first-right-of-refusal servicing and transparent communication are difference-makers in high-urgency commercial environments.

How does Consumer Priority Service (CPS) help retailers handle this?

Many commercial appliance and equipment dealers lose control of service and revenue when warranty claims are routed through generic, third-party processes. This often leads to delays, lost service margin, and frustrated business customers. Consumer Priority Service (CPS) addresses this by giving dealers first right of refusal on repairs, supporting profit retention, and managing the entire claims process with structured, commercial-grade service coordination.

CPS is set up so your dealership can retain repair work when possible, while also supporting fast, qualified service through their national technician network when you’re unable to handle the claim. This model keeps you connected to your customer, reduces business downtime, and allows you to generate additional profit from every protection plan sold—especially for high-ticket equipment in restaurants, laundry, or foodservice environments. CPS program data shows dealers leveraging this model see a 10%–25% lift in both warranty and service revenue.

Here’s how Consumer Priority Service (CPS) delivers a dealer-first warranty service model for commercial appliances and equipment:

Key CPS Program Capabilities

• Dealer-first service participation – Dealers have first right of refusal on warranty claims, allowing you to handle repairs in-house and keep service revenue within your business.
• Coordinated claims management – CPS handles all claim intake, eligibility review, and service dispatch, minimizing the administrative load on your team.
• Nationwide factory-authorized service network – If you choose not to service a claim, CPS assigns a qualified commercial technician to keep your customer operational, with a focus on fast turnaround.
• Structured repair and replacement workflow – When equipment cannot be repaired, CPS coordinates replacement through your dealership, so you maintain the customer relationship and future revenue opportunities.
• Flexible coverage across equipment types – Programs are available for new, used, or refurbished commercial appliances and equipment, including refrigeration, laundry, foodservice, vending, and more.
• Revenue-driven program design – Dealers control MSRP and profit margin for each protection plan, creating a high-margin revenue stream on every sale (CPS dealer data shows up to 10–25% incremental profit per transaction).

CPS Coverage Program Types

Operational Note:

CPS program trends show dealers participating in claims and leveraging the replacement workflow consistently outperform those who “set and forget” their warranty programs, leading to higher customer retention and more repeat equipment sales in commercial environments.

What does CPS coverage include for commercial appliance and equipment dealers?

What types of commercial equipment does CPS cover?

• Restaurant and foodservice equipment – ovens, fryers, ranges, dish machines, prep tables, ice makers
• Commercial refrigeration – walk-in coolers, freezers, reach-ins, merchandisers, display cases
• Commercial laundry systems – washers, dryers, stack units, ironers
• Vending and unattended retail equipment – beverage/snack machines, payment kiosks
• HVAC and mechanical systems – rooftop units, split systems, air handlers

What failures and components are included under CPS protection plans?

• Mechanical failures – compressor, motors, pumps, gears, drive assemblies
• Electrical failures – control boards, sensors, relays, power supplies
• Functional components critical to operation – fans, heating elements, sealed systems, drainage systems
• Parts and labor for covered repairs, including on-site commercial service coordination
• Product replacement in cases where equipment cannot be economically repaired

What is not covered under CPS commercial equipment protection?

• Cosmetic damage – scratches, dents, discoloration, rust on exteriors
• Non-functional/accessory parts – handles, shelving, decorative trim
• Consumable/wear-and-tear items – filters, bulbs, belts, gaskets, batteries
• Misuse or improper operation – overloading, neglect, failure to follow maintenance requirements
• Environmental/external damage – flooding, fire, storm events, building-related failures
• Installation/infrastructure issues – improper setup, incorrect connections, pre-existing conditions

How does CPS structure coverage terms for commercial environments?

Who is Consumer Priority Service (CPS) and how do they support commercial appliance and equipment dealers?

• Established and experienced partner – Consumer Priority Service (CPS) has operated since 1990, giving commercial appliance and equipment dealers a proven, long-term coverage provider
• Large-scale operational footprint – CPS has served over 60 million customers and covered 75 million products, demonstrating expertise across commercial and residential equipment
• Robust claims and service infrastructure – With $450M+ in claims paid annually and more than 50,000 service providers nationwide, CPS is built for high-volume commercial support
• Strong dealer network – Over 10,000 retail and commercial partners work with CPS, including independent dealers, distributors, and multi-location equipment sellers
• Nationwide and factory-authorized service – CPS coordinates both independent and factory-authorized repairs, ensuring qualified service for all major commercial equipment categories
• Dedicated U.S.-based support – Dealers and customers benefit from U.S.-based teams for onboarding, claims, and ongoing operational support
• Broad coverage flexibility – With plans across 60+ product categories and a BBB A rating, CPS gives dealers real options to protect diverse commercial equipment inventories

Commercial Equipment Warranty Claims FAQ

How can commercial appliance and equipment dealers move forward with the right warranty solution?

At the end of the day, commercial appliance and equipment dealers are looking for ways to increase revenue without adding operational headaches. Consumer Priority Service (CPS) makes it easy to offer real protection plans that fit the way dealers already sell and service equipment, from single-store operations to multi-location commercial accounts.

CPS is flexible, supports simple onboarding or full integration, and provides hands-on training and support at every stage. Dealers can start quickly, keep service revenue in-house when possible, and rely on CPS to handle claims, dispatch, and customer communication—making it one of the simplest ways to grow profit and deliver better operational outcomes for business clients.

CPS is here to help you

Consumer Priority Service (CPS) is built to support commercial appliance and equipment dealers no matter how you operate. If you want tailored guidance or to see how CPS would work in your business, just reach out to the team and they’ll help you get started quickly.