Date Created: July, 2026

TLDR

Existing warranty contracts for commercial appliances and equipment remain in force with the original provider, even if your business switches to a new warranty company. Customers with active contracts continue to file claims and receive service directly from the original provider until their coverage expires. For new sales, Consumer Priority Service (CPS) coverage would apply, allowing dealers to generate additional revenue and retain more control over the post-sale experience.

CPS COMMERCIAL EQUIPMENT WARRANTY PROGRAM

Interested in Offering
CPS Commercial Equipment
Protection Plans?

Join commercial equipment dealers, distributors, and service providers using CPS to generate additional profit on every sale while protecting their customers’ operations.

Complete the form and our team will walk you through how a CPS program can fit your business.

CPS Commercial Appliance Dealer Warranties

Company *

First Name *

Last Name *

Phone Number *

Email Address *

Captcha Verification

💵

+$100 Bonus! New dealers receive a $100 account credit.

Claim My $100 Dealer Credit →

If you are human, leave this field blank.

🔒 Your information is secure and will never be shared.

What happens to customer coverage and claims when a dealer changes commercial warranty providers?

Existing coverage stays with the original provider until the contract expires or is fulfilled.

For commercial appliance and equipment dealers, this means customers with active protection plans continue to receive service from the original warranty company even after the dealer changes providers. Dealers are still responsible for supporting customers through the claims process for any plans sold prior to the switch, but future sales use the new provider. Based on CPS program data, a seamless transition plan is crucial for minimizing operational headaches and avoiding customer confusion.

Why is changing warranty providers for commercial appliance and equipment dealers challenging in real operations?

Many commercial appliance and equipment dealers run into unexpected complexity when changing warranty providers because existing contracts can’t be transferred or simply canceled, and customers still expect prompt service on prior sales. With service obligations split between two providers during the transition, dealers must juggle claims, customer expectations, and administrative workloads across multiple systems. This can lead to confusion, delayed repairs, and lost revenue if not carefully managed, especially in high-usage environments like restaurants, laundromats, or multi-location accounts.

• Legacy contracts remain the dealer’s responsibility for support, even if a new provider is chosen
• Service and claims may need to be coordinated through multiple providers, increasing admin workload
• Customer confusion over “who to call” for service on older contracts can delay repairs and hurt reputation
• Revenue from warranty sales stops on legacy contracts, but support obligations for those customers continue
• Dealers risk service delays if provider transition isn’t communicated clearly to staff and customers
• Coverage gaps can occur if the switch isn’t planned to avoid overlaps or missing coverage windows

What do experienced commercial appliance and equipment dealers watch out for when changing warranty providers?

Many commercial appliance and equipment dealers learn that managing existing contracts during a provider switch requires careful tracking of contract dates, customer communication, and claims processes. Experienced dealers often set clear internal procedures for handling legacy claims, educate staff on the differences between providers, and communicate proactively with customers about where to go for support. Overlooking these steps can create operational headaches, especially when equipment downtime directly impacts a customer’s business revenue or service expectations.

How does Consumer Priority Service (CPS) help retailers handle this?

Many dealers discover that changing warranty providers creates service complexity and revenue gaps if not managed well. Consumer Priority Service (CPS) simplifies the transition by giving dealers the ability to start new contracts immediately while legacy obligations remain with the prior provider.

CPS programs are built for commercial appliance and equipment environments—letting dealers earn profit on every new sale, retain control of claims for new contracts, and avoid coverage confusion with clear, program-based onboarding. Whether you’re servicing restaurants, multi-unit laundry, or foodservice equipment, CPS helps streamline post-sale service and maximize both customer satisfaction and dealer profit.

Consumer Priority Service (CPS) brings operational clarity and revenue growth to commercial appliance and equipment dealers making a provider switch. Here’s how the CPS solution works in practice:

How CPS enables dealers to generate new revenue after switching providers

• Immediate profit on new contracts – Dealers start earning additional profit per sale as soon as CPS coverage is offered, regardless of existing legacy contracts (CPS dealer data shows 10–25% additional gross profit on commercial equipment sales).
• Dealer-first claims servicing – Dealers retain the option to handle their own service claims under new CPS contracts, keeping service revenue and strengthening customer relationships.
• Flexible onboarding for all dealer types – CPS adapts to dealer workflows, supporting both high-volume commercial sellers and independent retailers with low-tech or fully automated integration.
• Structured program communication – CPS provides onboarding training and transition guidance so dealers can clearly communicate to staff and customers which provider handles which contract, reducing confusion and missed claims.
• Post-sale marketing to capture missed warranty sales – Dealers can use CPS’s Post-Sale Marketing (PSM) to recover warranty revenue from prior transactions where coverage was not originally sold (PSM lifts total warranty revenue by 5–15% according to CPS program data).

What CPS coverage programs are available for commercial appliance and equipment dealers?

What does CPS coverage include for commercial appliance and equipment dealers?

What types of commercial equipment does CPS cover?

• Restaurant and foodservice equipment (ovens, fryers, ranges, steamers, dishwashers)
• Commercial refrigeration units (walk-ins, reach-ins, prep tables, freezers)
• Laundry systems (washers, dryers, stack units, finishing equipment)
• Vending machines, HVAC systems, and property-managed appliances
• Used, refurbished, and open box commercial equipment (where program is available)

What failures and components are included under CPS coverage?

• Mechanical failures (compressors, motors, pumps, fans, drive systems)
• Electrical failures (control boards, wiring, sensors, internal power supplies)
• Functional parts critical to operation in commercial environments
• Parts and labor for covered failures
• On-site service at the equipment location (when applicable)
• Replacement or dealer-based resolution if repair is not practical

What is not covered under CPS commercial equipment protection plans?

• Cosmetic damage (scratches, dents, paint, rust, decorative panels)
• Consumable or wear-and-tear items (filters, bulbs, belts, gaskets, hoses)
• Damage from misuse, abuse, or improper operation
• Environmental/external events (flooding, fire, storms, building issues)
• Installation or infrastructure problems unrelated to the equipment itself
• Pre-existing conditions or manufacturer recalls

How is CPS coverage structured for commercial appliance and equipment dealers?

Who is Consumer Priority Service (CPS) and how do they support commercial appliance and equipment dealers?

• Established and experienced provider – Consumer Priority Service (CPS) has been operating since 1990, giving commercial appliance and equipment dealers a long-term, proven industry partner
• Large-scale customer and equipment coverage – CPS has served over 60 million customers and covered more than 75 million products, which translates into deep expertise supporting both residential and commercial equipment
• Strong claims and service infrastructure – With $450 million+ in claims paid annually and a nationwide network of 50,000+ servicers, CPS is built to support the high service demands of commercial environments
• Extensive dealer partnerships – CPS supports over 10,000 retail and commercial dealer partners, bringing industry insights and operational flexibility to a range of business models
• Nationwide and factory-authorized service capabilities – CPS supports both independent and factory-authorized service providers, ensuring repairs are completed quickly and correctly in business-critical settings
• U.S.-based support team and long-term dealer relationships – Dealers work with dedicated, U.S.-based onboarding, account, and claims support teams focused on long-term partnership
• Broad coverage across product categories – CPS covers warranties in 60+ product categories, giving commercial dealers the flexibility to protect a wide variety of equipment and appliance types

Commercial Appliance & Equipment Warranty Provider FAQ

How can commercial appliance and equipment dealers move forward with the right warranty solution?

At the end of the day, commercial appliance and equipment dealers need a warranty solution that increases revenue, fits with their workflow, and keeps service simple for both their team and their customers. Consumer Priority Service (CPS) delivers on all three—supporting everything from single-store operations to large multi-unit sales, without forcing a complicated transition or admin burden.

Getting started with CPS is straightforward no matter your size or process. With flexible onboarding, practical training, and a team focused on your business, CPS makes it easy to protect your sales, your service reputation, and your bottom line.

CPS is here to help you

Consumer Priority Service (CPS) works for any commercial appliance and equipment dealer setup, from independent stores to high-volume distributors. For tailored guidance on how CPS can fit your business, reach out and the team will walk you through the best setup for your workflow and customers.