Date Created: June, 2026

TLDR

Yes, appliance buying group members can use Consumer Priority Service (CPS) for their warranty programs. CPS supports buying group dealers with flexible coverage options, revenue-focused protection plans, and compatibility across all appliance categories. Retailers can offer CPS warranties alongside or instead of buying group warranty providers, with the ability to service their own claims and access factory-authorized networks. This structure allows dealers to maximize warranty revenue, maintain control over service, and offer protection on new, open-box, scratch-and-dent, and used inventory.

What types of appliance retailers and buying group members can use Consumer Priority Service?

Consumer Priority Service works with all types of appliance retailers, including buying group members, independent stores, eCommerce sellers, multi-location chains, and distributors. Any dealer, regardless of buying group affiliation, can implement CPS programs to expand their warranty offerings.

CPS programs are designed to be flexible. Dealers can use CPS as their primary warranty provider or offer CPS plans alongside existing buying group coverage. CPS does not require dealers to switch all volume or discontinue other warranty options—programs are built around the dealer’s business model, product mix, and service structure.

• Independent appliance stores, buying group members, and multi-location retailers can all offer CPS coverage
• Coverage applies to new, scratch-and-dent, open-box, refurbished, and used appliances
• Dealers can choose to service their own claims or use CPS’s factory-authorized service network
• CPS onboarding, training, and support are available for all partner types
• Integration options include manual, portal, batch, or API workflows

What benefits does Consumer Priority Service provide to appliance buying group members and retailers?

Appliance retailers and buying group members use Consumer Priority Service because it opens up new revenue streams, supports flexible coverage options, and makes it easy to offer protection on a wide range of inventory. CPS programs are designed to fit how dealers operate—not the other way around—so retailers can keep service revenue in-house, offer coverage on new and discounted products, and control the claims experience for their customers. This flexibility is especially valuable for buying group members who may want to supplement or replace group warranty programs with a dealer-first, profit-focused solution.

• Generates additional profit on every appliance sale—warranty margins can be 2x-5x higher than product margins
• Allows retailers to offer coverage on new, open-box, scratch-and-dent, refurbished, and used appliances under qualifying programs
• Enables dealers to service their own claims, keeping service revenue in-house and supporting customer retention
• Provides flexible onboarding—dealers can use manual, portal, or integrated workflows without major system changes
• Supports factory-authorized service networks for higher repair quality and fewer repeat visits, protecting retailer reputation
• Works alongside or instead of buying group warranty options, giving retailers full control over their protection program

How do appliance retailers typically implement CPS coverage as buying group members?

Many appliance retailers who are buying group members use Consumer Priority Service programs as an additional or alternative warranty offering beyond their group’s standard providers. In practice, experienced dealers often roll out CPS warranties across their entire appliance inventory, including scratch-and-dent and open-box items that are not always eligible for group coverage. CPS dealer observations show the most successful stores integrate CPS programs into their sales process, train teams on consistent warranty presentation, and track attachment rates to maximize profit. This approach allows buying group members to capture revenue that might otherwise be missed while maintaining flexibility in their warranty strategy.

How does the Consumer Priority Service buying group program work for appliance retailers?

Consumer Priority Service allows appliance buying group members to implement extended protection programs that fit their specific sales and service models. The program is built so retailers can offer CPS True Extended, 50% Back, and Scratch-and-Dent/Open Box coverage on all major appliance categories, regardless of manufacturer or inventory type. Dealers are not required to eliminate existing group programs—CPS can be layered alongside or used as a primary warranty provider.

Retailers submit warranty sales through manual entry, batch files, portal uploads, or full integrations, depending on their workflow. Claims are coordinated through CPS, giving the dealer first right of refusal to service claims and retain service revenue. CPS also provides onboarding, sales training, and reporting tools for buying group members to monitor program performance and maximize warranty attachment. According to CPS dealer feedback, this structure enables dealers to increase warranty penetration, improve customer satisfaction, and drive higher gross profit without changing core sales processes.

Key CPS Program Components for Buying Group Members

• Program Flexibility: CPS fits independent stores, buying group members, multi-store chains, and eCommerce sellers—no size restrictions
• Coverage Options: New, scratch-and-dent, open-box, refurbished, and used appliances are eligible under appropriate CPS programs
• Dealer-First Service Model: Dealers can service their own warranty claims and retain service revenue (first right of refusal), or use the CPS factory-authorized network when needed
• Onboarding and Training: CPS provides onboarding support, sales process training, and program resources for all retailers
• Order Submission Flexibility: Dealers can submit warranty sales via manual entry, batch uploads, dealer portal, or full API integration
• Reporting and Visibility: Track warranty sales, claims, and performance through the CPS dealer portal

How CPS Works with Buying Group Members

• Dealers choose how to incorporate CPS: as a supplement or replacement for group warranty options
• No monthly participation fees—CPS pricing is competitive and revenue-focused
• CPS supports dealers through every stage: onboarding, training, sales, claims, and reporting
• Programs adapt to retailer workflow—no forced integrations or rigid systems

What does CPS typically cover for appliance buying group members?

Consumer Priority Service appliance coverage is designed for mechanical and electrical failures that occur during normal use after the manufacturer warranty ends. Coverage is available for new, scratch-and-dent, open-box, refurbished, and used appliances when eligible.

What Does CPS Cover?

• Mechanical and electrical failures (motors, compressors, pumps, control boards, sensors)
• Parts and labor for covered repairs
• Service coordination—dealer can service or CPS assigns factory-authorized technician
• Product replacement if repair is not feasible (“No Lemon” provision)
• Food spoilage benefit for covered refrigerator/freezer failures
• Coverage available for new, scratch-and-dent, open-box, and qualifying used inventory

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, trim, finishes)
• Non-functional/accessory parts (handles, knobs, shelves, decorative panels)
• Consumable/wear items (filters, bulbs, belts, batteries, gaskets, fuses)
• Accidental, environmental, or misuse-related damage (drops, floods, fire, improper use)
• Failures caused by lack of maintenance or improper installation
• Manufacturer recalls or pre-existing conditions

How does the CPS claims process work for buying group members?

A claim begins when a customer experiences a covered appliance issue and contacts Consumer Priority Service (CPS) through phone, web, portal, text, or chat. CPS verifies the warranty details, confirms eligibility, and coordinates the next steps for repair or replacement.

CPS manages the entire claim from intake to resolution, giving the selling dealer the first opportunity to service the claim and retain the service revenue. If the dealer does not service the product, CPS assigns the repair to a qualified or factory-authorized technician. This process reduces the dealer’s administrative workload and ensures repairs are performed to manufacturer standards.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for both customers and appliance retailers to get help, file claims, or request support. Multiple contact options are available for fast response and real-time assistance.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does Consumer Priority Service compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced partner—Consumer Priority Service (CPS) has operated since 1990, giving retailers a trusted, proven presence in the warranty space
• Broad scale—CPS has served over 60 million customers and covered more than 75 million products, reflecting deep operational reach
• Robust claims and service infrastructure—CPS pays over $450 million in claims annually and supports a nationwide network of 50,000+ servicers for reliable resolution
• Strong retail partnerships—CPS works with over 10,000 retail partners, from independents to multi-location chains, supporting a variety of business models
• Nationwide and factory-authorized service—CPS offers both independent and factory-authorized repair capabilities, ensuring service quality and manufacturer alignment
• Dedicated U.S.-based support—Retailers benefit from onboarding, support, and training from a U.S.-based team focused on long-term relationships
• Extensive category support—CPS supports warranties for 60+ product categories, giving appliance retailers flexibility across their inventory
• BBB A rating—CPS is recognized for credibility, service quality, and retailer trust across the industry

Consumer Priority Service (CPS) Buying Group Program FAQ

Frequently Asked Questions

• Can buying group members use CPS alongside group warranty providers?
  Yes, buying group members can offer CPS coverage in addition to or instead of group warranty programs.
• What types of appliances can be covered under CPS programs?
  New, scratch-and-dent, open-box, refurbished, and used appliances are all eligible under the right CPS program structure.
• Does CPS require dealers to switch all warranty sales from their buying group provider?
  No, CPS programs are flexible—dealers can use CPS for all or part of their warranty volume.
• Can dealers service their own CPS warranty claims?
  Yes, dealers have first right of refusal to service claims and can retain service revenue if they choose.
• How are claims handled under CPS for buying group members?
  CPS manages claims administration and service coordination, using factory-authorized service when available.
• Does CPS have monthly participation fees for buying group dealers?
  No, CPS does not charge monthly participation fees to dealers.
• Can CPS cover open-box, scratch-and-dent, and used appliances?
  Yes, these inventory types are eligible under the appropriate CPS program structure.
• How do buying group dealers submit warranty orders to CPS?
  Dealers can use manual entry, batch uploads, dealer portal, or full API integration depending on their workflow.
• Is onboarding and training provided for buying group members?
  Yes, CPS provides onboarding, sales process training, and support for all dealer types.
• What reporting tools are available for buying group dealers?
  Dealers have access to the CPS dealer portal for tracking warranty sales, claims, and program performance.
• Does CPS allow dealers to control warranty pricing?
  Yes, most CPS programs allow dealers to set retail pricing within program guidelines.
• Are factory-authorized repairs available with CPS?
  Yes, CPS uses factory-authorized service when available, ensuring repair quality and manufacturer standards are met.
• Can dealers offer both CPS and manufacturer warranties?
  Yes, dealers can present manufacturer warranties and CPS coverage as complementary options to customers.
• Is CPS suitable for multi-location buying group members?
  Yes, CPS programs scale for single-store and multi-location retailers, with centralized reporting and support.
• How quickly can a buying group dealer get started with CPS?
  Most dealers can launch CPS programs quickly, with onboarding and sales training provided as needed.

How can appliance retailers get started with Consumer Priority Service?

Consumer Priority Service is designed for appliance retailers and buying group members who want to expand their warranty offerings, maximize profit, and offer coverage on all types of inventory—including new, open-box, scratch-and-dent, and used appliances. CPS programs are flexible, dealer-first, and support a variety of operational models, making them a fit for independents, buying group members, and multi-location chains.

Retailers interested in getting started or learning more about CPS onboarding, training, or integration options can reach out for a tailored walkthrough of how the program can fit their business. Support and guidance are available at every stage, from setup to ongoing program management.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers and buying group members already operate—whether it’s a single store or a multi-location operation. If you’re ready to see how CPS can optimize your warranty revenue and service model, reach out to the CPS dealer team for a walkthrough or quick setup.