Date Created: June, 2026

TLDR

Yes, appliance retailers can switch warranty providers even if they are under contract, but it depends on the terms of their existing agreement. Many providers use contracts that require advance notice or include lock-in clauses that delay switching, often by 90 days or more. Consumer Priority Service supports dealers by helping review their current contracts and guiding them through the process of changing providers when they’re ready. Retailers use this support to gain more flexibility, better revenue opportunities, and improved service by moving to CPS Warranties. According to CPS dealer feedback, reviewing contract details early helps avoid surprises and ensures a smooth transition.

CPS APPLIANCE WARRANTY PROGRAM

Interested in Offering
CPS Appliance
Warranties?

Join thousands of appliance retailers already using CPS to generate additional revenue and offer extended warranty protection to their customers.

Complete the form and we’ll be in touch shortly!

CPS Appliance dealer Warranties

Company *

First Name *

Last Name *

Phone Number *

Email Address *

Captcha Verification

Get Appliance Program Information →

If you are human, leave this field blank.

🔒 Your information is secure and will never be shared.

What should appliance retailers consider before switching warranty providers?

Dealers need to review their current contract terms before switching, as many warranty providers include lock-in clauses or require advance notice for cancellation. Understanding these details helps avoid unnecessary delays and ensures the transition to Consumer Priority Service is smooth.

Most successful retailers start by gathering their current agreement, looking for notice requirements (often 90 days), and contacting CPS for support interpreting any unclear terms. According to CPS dealer observations, about 60%-80% of providers include some form of restriction, but many dealers are able to switch once they follow the proper process.

• Review contract for cancellation or notice requirements
• Check for any penalties or lock-in clauses
• Contact CPS for guidance on interpreting your contract
• Plan the switch to avoid gaps in coverage for your customers
• Leverage CPS onboarding support for a fast transition

What benefits does switching appliance warranty providers offer retailers?

Switching appliance warranty providers allows retailers to unlock new revenue opportunities, gain more control over their service process, and access flexible programs that better fit their business. By moving to Consumer Priority Service, appliance dealers can benefit from improved profit margins, streamlined claims handling, and the ability to offer protection plans on a wider range of inventory, including scratch-and-dent and open-box products. Many retailers also appreciate CPS’s onboarding support and guidance throughout the transition, ensuring a smooth process for both staff and customers.

• Greater revenue and margin opportunities—CPS programs often allow retailers to earn higher profits per sale compared to standard industry contracts.
• Flexible program options—including True Extended, 50% Back, and coverage for open-box, scratch-and-dent, and used appliances.
• Dealer-first service model—retailers keep control of the post-sale experience and can retain service revenue if they operate in-house service departments.
• Streamlined onboarding and transition support—CPS works directly with retailers to review contracts, manage the transition, and train staff.
• Improved claims administration—CPS handles claims efficiently and keeps the retailer involved at every stage, resulting in better customer satisfaction.
• Proven performance—CPS dealer data shows retailers who switch often see stronger warranty attachment rates and higher program profitability over time.

How do appliance retailers typically manage the process of switching warranty providers?

Many appliance retailers manage the process of switching warranty providers by first reviewing their existing agreement for notice requirements and then working directly with CPS to plan the transition. Experienced retailers often gather all relevant contract documents, clarify any cancellation or lock-in clauses, and reach out to CPS for guidance on interpreting legal language. A common best practice is to involve CPS early, so the onboarding team can coordinate timing, training, and rollout, ensuring there are no gaps in coverage or revenue opportunities during the switch.

How does the process of switching to CPS appliance warranty programs work?

Switching to Consumer Priority Service involves reviewing your current provider contract, providing the required notice, and coordinating onboarding with the CPS team. CPS helps retailers interpret contract terms, manage timelines, and transition warranty sales and claims administration smoothly. Once the switch is initiated, CPS supports onboarding, staff training, and integration into existing sales processes, ensuring dealers can quickly start offering protection plans without disruption. CPS dealer feedback shows that retailers who plan the transition and use onboarding support typically see faster adoption and better warranty penetration after switching.

• Contract interpretation and guidance
• Coordination of coverage handoff
• Staff onboarding and sales training
• Dealer portal access for warranty sales and claims management
• Continuous support and program performance tracking

What does CPS typically cover and exclude for appliance retailers switching providers?

When you move to Consumer Priority Service, coverage focuses on mechanical and electrical failures after the manufacturer warranty expires. It’s important for retailers to set the right expectations by understanding both what’s included and what’s not.

What Does CPS Cover?

• Mechanical and electrical failures (motors, compressors, control boards, pumps, sensors)
• Parts and labor for covered repairs after OEM coverage ends
• Service coordination and claims administration by CPS
• Replacement or reimbursement if the appliance cannot be repaired
• Options for new, open-box, scratch-and-dent, refurbished, and used appliances (when eligible)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, peeling, paint issues)
• Non-functional parts (handles, knobs, shelves, trim, racks)
• Consumable or wear items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage, misuse, or abuse
• Environmental or external damage (water, flood, fire, storm, installation errors)

How does the CPS claims process work for appliance retailers who switch providers?

When a customer experiences a covered appliance issue, they can file a claim with CPS directly by phone, online portal, text, web chat, or email. The claims process begins as soon as contact is made, with CPS verifying coverage and confirming the details of the problem.

CPS manages claim intake, service assignment, repair coordination, and communication with the customer throughout the process. Retailers who switch to CPS benefit from reduced administrative workload, and many find that customers appreciate the multiple support options and efficient resolution timeline.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy to get support with multiple contact options for customers, retailers, and service providers. Whether you need claims help, account assistance, or general information, CPS is accessible through phone, chat, text, portals, and email.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does switching to CPS warranties compare to staying with a traditional provider or manufacturer warranty?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has operated since 1990 and is a trusted long-term partner for appliance retailers.
• Large-scale customer and product coverage—CPS has served over 60 million customers and protected more than 75 million products across the U.S.
• Strong claims and service infrastructure—With over $450 million in claims paid annually and a network of 50,000+ servicers, CPS is built for high-volume warranty programs.
• Extensive retailer partnerships—CPS works with 10,000+ retail partners, from single-store independents to national distributors.
• Nationwide and factory-authorized service capabilities—CPS supports both independent and factory-authorized repair networks for reliable coverage.
• U.S.-based support and dedicated account management—Retailers benefit from responsive, U.S.-based teams focused on onboarding and ongoing support.
• Broad coverage across categories—CPS warranties support more than 60 product categories, offering flexibility for retailers with diverse inventory.

Switch Appliance Warranty Providers FAQ

How can appliance retailers get started with CPS if they want to switch warranty providers?

Switching appliance warranty providers is possible for most retailers, but it’s important to review your current contract and follow the required process. Consumer Priority Service helps appliance stores interpret existing agreements, manage the transition, and quickly start offering CPS Warranties to their customers. The process is designed for flexibility, smooth onboarding, and minimal operational disruption.

Retailers interested in switching can contact CPS for a contract review and step-by-step onboarding support. Whether you’re an independent store or part of a larger group, CPS offers the guidance, training, and program options to help you maximize revenue and improve your customer protection offerings.

CPS is here to help

Consumer Priority Service adapts to how retailers already operate, from simple setups to fully integrated systems. If you want to see what the transition to CPS could look like for your store, reach out to the CPS team for tailored guidance and onboarding support.