Claims Made Easy!
We’ve made our claims process as simple as possible to minimize the time and effort needed to get your unit repaired. We keep you updated on your claim every step of the way so you’re never left guessing.
Our claims process is broken up into 5 steps:
1. File your claim
To file a claim: Simply login to your CustomerCare account. Select the membership you would like to file a claim for. Choose the “File a Claim” link from the Quick Links menu. Alternatively, you may call Customer Service at (800) 905–0443 option 1 followed by option 2 for assistance with your claim.
2. Service instructions
We review your claim request and send you service instructions via email within 24-72 hours. Our claims department will review the problem(s) you've described with your unit and respond with instructions on proceeding with your claim.
3. Sending your product
Carefully follow the service instructions sent to you. Make sure to package your unit securely so that it arrives at the service facility safely. Your unit arriving safely to us is a top priority and we stress the importance of taking extra precaution to make sure everything is packaged securely.
4. Product inspection
Once received by the authorized servicing facility, the package contents is inspected and recorded. Your unit is routed to a qualified service technician for examination and problem duplication.
5. Product testing, repair and return
The product then goes through a comprehensive repair and testing process. After successfully finalizing in-depth quality control testing, we return your unit to you fully repaired!
1. File your claim
To file a claim: Simply login to your CustomerCare account. Select the membership you would like to file a claim for. Choose the “File a Claim” link from the Quick Links menu. Alternatively, you may call Customer Service at (800) 905–0443 option 3 for assistance with your claim.
2. Service instructions
Your claim request is reviewed by a specialist to assure that all information and documentation are accurate. Eligibility of coverage under the terms and conditions of your specific plan is verified and service instructions are then sent to you via email.
3. Technician is dispatched
A local authorized service center will contact you to setup a convenient on-site service appointment. Upon arrival, the service technician will inspect your unit and perform any necessary repairs and bring it back to its original manufacturer default settings.
4. Estimate approval
After a complete diagnosis of your unit is performed, the authorized servicer will present our claims department with a written estimate repair for your covered product. The estimate is reviewed and approvals are granted within the guidelines of your plan.
5. Your unit gets fixed!
The authorized servicer completes repairs and brings your covered product back to original factory specifications. Quality control tests assure that your unit is fully functional.