Date Created: July, 2026

TLDR

Commercial appliance and equipment dealers track warranty sales and performance by monitoring attachment rates, profit per transaction, revenue growth, and claims outcomes. Clear reporting on these KPIs helps dealers identify which teams or locations are maximizing post-sale profit and where there’s room to improve. Based on CPS dealer data, top-performing dealers who actively track warranty performance often generate 10%–25% more gross profit per sale and see stronger customer retention.

CPS COMMERCIAL EQUIPMENT WARRANTY PROGRAM

Interested in Offering
CPS Commercial Equipment
Protection Plans?

Join commercial equipment dealers, distributors, and service providers using CPS to generate additional profit on every sale while protecting their customers’ operations.

Complete the form and our team will walk you through how a CPS program can fit your business.

CPS Commercial Appliance Dealer Warranties

Company *

First Name *

Last Name *

Phone Number *

Email Address *

Captcha Verification

💵

+$100 Bonus! New dealers receive a $100 account credit.

Claim My $100 Dealer Credit →

If you are human, leave this field blank.

🔒 Your information is secure and will never be shared.

What KPIs should commercial appliance and equipment dealers track for warranty sales and program performance?

Dealers should focus on metrics like warranty attachment rate, average profit per plan sold, total protection revenue, post-sale recovery rate, and claims resolution speed.

These KPIs give a real-world picture of how well the warranty program is driving profit, supporting service operations, and minimizing downtime risk for business customers. Based on CPS program data, dealers tracking these metrics achieve stronger revenue growth and more consistent results across locations or sales teams.

Why is tracking warranty sales and performance difficult for commercial appliance and equipment dealers in real-world operations?

Many commercial appliance and equipment dealers struggle to track warranty sales and program performance consistently because their teams operate across multiple locations, equipment categories, and service models. When warranty data is siloed or reporting is manual, it’s easy for attachment rates to slip, missed sales to go unnoticed, and profit opportunities to be lost. The operational reality is that downtime, service urgency, and high-value transactions all require clear, actionable tracking to keep revenue and customer experience on track.

• Warranty data is often scattered across sales teams, service departments, or locations, making it hard to get a complete performance picture
• Attachment rates drop when staff skip coverage presentations or fail to log sales consistently
• Manual tracking leads to missed warranty revenue and errors, especially with high-ticket or multi-unit commercial deals
• Service teams struggle to connect claims outcomes back to warranty sales, losing visibility into true program impact
• Multi-location or multi-category operations make it challenging to benchmark performance and identify where improvements are needed
• Delayed or inaccurate reporting means lost opportunities to recover missed post-sale warranty sales

How do experienced commercial appliance and equipment dealers approach tracking warranty sales and program performance?

Experienced commercial appliance and equipment dealers use centralized reporting tools, consistent data entry processes, and regular performance reviews to stay on top of warranty sales and program results. Rather than relying on manual logs or siloed spreadsheets, they leverage dealer portals or integration-based dashboards that provide real-time visibility across all equipment categories and locations. By tracking the right KPIs and holding teams accountable, these dealers are able to drive higher attachment rates, recover missed revenue faster, and make smarter service and inventory decisions.

How does Consumer Priority Service (CPS) help retailers handle this?

Many dealers find that tracking warranty sales gets complicated once they have multiple locations, sales teams, or service models in play. Missed warranty sales, inconsistent data, and lack of visibility can hold back profit and operational performance. Consumer Priority Service (CPS) solves this by giving dealers access to a centralized dealer portal with real-time warranty reporting, performance dashboards, and multi-location insights—all built with commercial appliance and equipment dealers in mind.

With CPS, dealers can track warranty attachment rates, profit per transaction, and claims activity across all equipment categories—whether they’re selling new, used, or refurbished units. The system is flexible enough to support manual order entry, batch uploads, or full integrations, making it easy for dealers to start simple and scale up as their business grows. CPS puts actionable data at your fingertips so you can focus on selling, servicing, and maximizing warranty-driven revenue.

Here’s how Consumer Priority Service (CPS) gives commercial appliance and equipment dealers the tools to track warranty sales and program performance:

CPS Commercial Warranty Program Types

What does CPS coverage include for commercial appliance and equipment dealers?

What types of commercial equipment does CPS cover?

• Restaurant and foodservice equipment (ovens, fryers, ranges, griddles, steamers, prep tables, dishwashers)
• Commercial refrigeration (walk-in/reach-in coolers, freezers, merchandisers, prep tables)
• Laundry equipment (washers, dryers, stack units, ironers, folders)
• Vending machines and unattended retail systems
• HVAC and mechanical systems
• Other revenue-generating commercial appliances and equipment used in multi-unit, hospitality, or facility environments

What failures and components are included under CPS coverage?

• Mechanical component failures (compressors, motors, pumps, fans, drive systems)
• Electrical failures (control boards, sensors, relays, wiring, electronic modules)
• Functional parts required for operation (heating elements, sealed systems, valves, switches)
• On-site service for covered breakdowns
• Parts and labor for eligible repairs

What is not covered under CPS commercial equipment protection plans?

• Cosmetic damage (scratches, dents, paint, exterior rust)
• Consumable and maintenance items (filters, bulbs, belts, gaskets, hoses, fuses)
• Accidental or environmental damage (flood, fire, storm, impact, water intrusion)
• Improper installation, misuse, or lack of required maintenance
• Foreign object damage or infrastructure/building-related issues

How does CPS structure coverage for commercial dealers?

Who is Consumer Priority Service (CPS) and how do they support commercial appliance and equipment dealers?

• Established provider with a track record since 1990—CPS has supported millions of customers and given commercial appliance and equipment dealers a reliable partner for over three decades
• CPS has served more than 60 million customers and covered over 75 million products, showing deep experience with both commercial and residential equipment
• With over $450 million in claims paid annually and a network of 50,000+ servicers, CPS delivers the scale and service infrastructure commercial dealers need
• CPS partners with more than 10,000 retailers nationwide—from independent dealers to multi-location commercial equipment sellers
• Nationwide and factory-authorized service capabilities ensure commercial-grade equipment gets prompt, expert repairs across multiple industries and regions
• U.S.-based support teams and long-standing dealer relationships mean commercial appliance dealers get real onboarding, operational support, and program guidance
• CPS covers 60+ product categories, providing flexibility for dealers working with mixed commercial inventory and complex equipment portfolios

Commercial Appliance and Equipment Warranty Tracking FAQ

How can commercial appliance and equipment dealers get started with this?

At the end of the day, commercial appliance and equipment dealers want to track warranty sales and program performance without adding operational headaches or slowing down business. Consumer Priority Service (CPS) makes it easy to get started—whether you’re running a single store, multi-location operation, or large commercial equipment business.

CPS adapts to your workflow, from basic reporting to advanced integrations, and provides real people to help with onboarding, staff training, and ongoing support. That means dealers can start quickly, scale as needed, and focus on maximizing revenue and service quality at every step.

CPS is here to help you

Consumer Priority Service (CPS) is built to help commercial appliance and equipment dealers of all sizes get the most out of their warranty programs, no matter how your business is set up. For tailored guidance or to see how CPS can fit your operation, just reach out and the CPS team will walk you through next steps.