Date Created: June, 2026

TLDR

Warranty programs for scratch and dent or open-box appliances work by providing a dedicated base coverage that starts shortly after purchase, often replacing the missing manufacturer warranty. Consumer Priority Service (CPS) includes this base protection by default and allows retailers to offer extended terms as upgrades. CPS manages all claims, coordinates service, and supports both the retailer and customer throughout the ownership cycle. Retailers use these programs to turn discounted or non-new inventory into a real profit center while giving customers added confidence—CPS dealer data shows attachment rates on open-box inventory are often higher than for new appliances.

CPS APPLIANCE WARRANTY PROGRAM

Interested in Offering
CPS Appliance
Warranties?

Join thousands of appliance retailers already using CPS to generate additional revenue and offer extended warranty protection to their customers.

Complete the form and we’ll be in touch shortly!

CPS Appliance dealer Warranties

Company *

First Name *

Last Name *

Phone Number *

Email Address *

Captcha Verification

Get Appliance Program Information →

If you are human, leave this field blank.

🔒 Your information is secure and will never be shared.

What types of coverage options are available for scratch and dent or open-box appliances?

Scratch and dent or open-box appliance coverage options start with a built-in base warranty (usually one year), with the option to extend protection for multiple years.

Consumer Priority Service (CPS) structures these programs so that even if the product has no OEM warranty, the customer still gets meaningful coverage beginning shortly after purchase. Retailers can then offer longer-term protection upgrades at the point of sale or after the fact. According to CPS dealer observations, warranty penetration on discounted inventory is 5%-15% higher than with standard new products, and the added coverage helps move inventory faster.

Why do appliance retailers offer dedicated warranty programs for scratch and dent or open-box appliances?

Many appliance retailers offer dedicated warranty programs for scratch and dent or open-box appliances to create new profit opportunities and boost customer confidence in discounted inventory. With Consumer Priority Service (CPS), retailers can provide real coverage even when the manufacturer warranty is missing or limited, helping these products compete with new-in-box inventory. The ability to include a built-in base warranty and offer longer-term protection upgrades means retailers can monetize inventory that would otherwise move at thinner margins, all while providing a better ownership experience and improving inventory turns. CPS data shows that flexible coverage for open-box and scratch and dent products helps dealers convert more sales and reduce risk for both the store and the customer.

• Creates new revenue from discounted inventory that typically has no OEM warranty
• Improves customer confidence and reduces hesitation to purchase non-new products
• Enables dealers to offer real coverage on scratch and dent, open-box, used, and refurbished appliances
• Supports higher attachment rates—CPS benchmarks show 5%-15% higher warranty penetration on these categories
• Streamlines claims administration with CPS handling the process and allowing dealer service participation when desired
• Moves inventory faster by addressing ownership concerns and differentiating the offer from competitors

How do appliance retailers typically implement CPS scratch and dent or open-box coverage programs?

A common approach among appliance retailers is to automatically include the CPS base warranty on every qualifying scratch and dent or open-box product, treating it like a standard feature rather than an optional add-on. Many stores then present extended coverage upgrades during the sales process or as a post-sale marketing opportunity, allowing customers to select the protection term that fits their needs. According to CPS dealer feedback, presenting coverage as a built-in advantage makes it easier for sales teams to build trust with customers who might be hesitant about buying discounted appliances, and helps drive more consistent warranty attachment across all inventory types.

How does CPS scratch and dent or open-box coverage work for appliance retailers?

Consumer Priority Service (CPS) offers a dedicated warranty structure for scratch and dent, open-box, refurbished, and used appliances that provides a built-in base warranty—typically one year—starting shortly after the sale. This base coverage functions like a manufacturer warranty for products that have none, giving both the retailer and the customer a clear protection timeline. Retailers can easily offer longer-term protection upgrades for customers who want additional years of coverage, and CPS manages all claims, service coordination, and customer support throughout the program term.

Operationally, retailers simply attach the CPS warranty card to qualifying inventory at the point of sale or after delivery. Claims are handled directly by CPS, with the store retaining the option to service their own customers when desired. This structure allows retailers to confidently sell discounted appliances knowing there is support for future repair events, and helps convert more sales by reducing customer concerns about long-term reliability. CPS program trends show that retailers implementing this model often see improved inventory movement and higher gross profit per sale compared to stores that do not offer protection on scratch and dent or open-box items.

Core Program Components of CPS Scratch and Dent / Open-Box Appliance Coverage

• Base Warranty Card – Provides 1 year of coverage starting day 31 after purchase for all eligible scratch and dent, open-box, refurbished, or used appliances.
• Extended Term Upgrades – Customers can upgrade to longer-term protection plans (up to 5 years total) at or after the point of sale.
• Dealer Service Option – Retailers with service departments can elect to handle eligible claims and retain repair revenue.
• Flexible Attachment – Coverage can be attached at sale or through post-sale marketing, supporting both in-store and online transactions.
• Claims Administration by CPS – All claims are managed by Consumer Priority Service, including service coordination and customer communication.
• Coverage Across Inventory Types – Applies to new, scratch and dent, open-box, refurbished, and used appliances under the appropriate CPS program card.

Operational Workflow

Key Features

• Built-in protection for inventory without manufacturer coverage
• Optional upgrades for extended terms
• Dealer-first service participation model
• Streamlined claims process managed by CPS
• Designed to increase warranty penetration and profit on discounted inventory

What is included and excluded in CPS scratch and dent or open-box appliance coverage?

CPS scratch and dent or open-box coverage is designed to protect against real mechanical and electrical failures, not cosmetic, accidental, or environmental issues. Here’s what’s covered and what’s not:

What Does CPS Cover?

• Mechanical and electrical failures that occur during normal household use
• Covered parts and labor for repairs on functional components (motors, compressors, control boards, fans, pumps, sensors)
• Service coordination and claims administration through Consumer Priority Service
• Repair or replacement if the appliance cannot be economically repaired
• Coverage applies to scratch and dent, open-box, refurbished, and qualifying used appliances under the appropriate CPS card

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, chipped paint, rust, or finish flaws)
• Non-functional/accessory parts (handles, knobs, shelves, decorative trim)
• Consumables and wear items (filters, light bulbs, belts, batteries, gaskets)
• Accidental damage, misuse, or improper installation
• Environmental/external damage (flood, fire, storms, power surges)
• Pre-existing conditions or issues present before coverage began
• Manufacturer recalls or service campaigns

How does the CPS claims process work for scratch and dent or open-box appliance coverage?

When a customer experiences a covered issue on a scratch and dent or open-box appliance, they initiate a claim directly with Consumer Priority Service by phone, web, portal, text, or chat. CPS reviews the claim, confirms coverage eligibility, and coordinates service through a qualified technician or allows the retailer to handle the repair if they have a service department.

CPS manages the entire process from claim intake to repair or replacement, communicating directly with the customer throughout. This structure reduces administrative workload for the retailer and ensures a consistent, customer-friendly experience—retailers only need to participate in claims if they choose to service their own customers.

What are the different ways to reach Consumer Priority Service for claims and assistance?

CPS makes it easy to get help, whether you’re a customer, dealer, or service center. Multiple support channels are available for fast, real-world assistance across all warranty and coverage questions.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS coverage for scratch and dent or open-box appliances compare to manufacturer warranties and traditional protection plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has operated since 1990 and is a long-standing partner to appliance retailers nationwide
• Large-scale coverage—CPS supports over 60 million customers and has covered 75 million+ products, giving retailers confidence in operational capacity
• Strong claims and service infrastructure—With over $450 million in claims paid annually and a network of 50,000+ servicers, CPS is equipped for high-volume dealer support
• Extensive retail partnerships—CPS works with more than 10,000 appliance stores, from independents to large multi-location retailers
• Factory-authorized and nationwide repair capabilities—CPS supports a nationwide service network including factory-authorized repair, ensuring broad coverage
• U.S.-based support and long-term relationships—Retailers benefit from dedicated U.S.-based onboarding, support, and account teams
• Broad product category support—CPS covers 60+ product types, allowing retailers to protect a wide range of inventory under a single program
• BBB A rating—CPS is recognized as a credible and trusted warranty provider by retailers and consumers alike

CPS Scratch and Dent / Open-Box Coverage FAQ

How can appliance retailers get started with CPS scratch and dent or open-box coverage?

CPS scratch and dent and open-box warranty programs are designed for appliance retailers who want to offer real protection on discounted, non-new, or high-turn inventory. The program delivers new revenue opportunities, improved inventory movement, and a better customer experience by providing coverage where traditional warranties don’t apply. Retailers of all sizes can use CPS to monetize scratch and dent, open-box, refurbished, and used appliances with minimal setup and full claims administration handled by Consumer Priority Service.

To get started, retailers can reach out to CPS for onboarding, implementation support, and pricing details. The CPS team provides training, sales guidance, and ongoing support to help stores maximize warranty attachment rates and customer satisfaction.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate, from small shops to multi-location stores. If you want to see how this program fits your business, reach out to CPS for tailored guidance and an easy setup.