Date Created: June, 2026

TLDR or Quick Answer

Café appliances come with a 1-year full manufacturer warranty, and Consumer Priority Service (CPS) True Extended coverage begins after that initial year ends. CPS True Extended can extend coverage for up to 5 additional years, providing a total of 6 years of protection when combined with the original Café warranty. Unlike generic five-year plans that overlap with the OEM warranty, CPS True Extended fills the coverage gap after the manufacturer support expires. Appliance retailers benefit from increased revenue, flexible program structures, and the ability to offer protection on new, open box, and scratch-and-dent Café appliances.

How long can Café appliances be protected under CPS warranty programs?

Café appliances can be protected for up to 6 years total when using CPS True Extended coverage, or for 5 years from the purchase date with a standard 50% Back plan. SND card programs allow coverage on open box, scratch-and-dent, and used units starting after 30 days.

Most Café products include a 1-year manufacturer warranty. CPS True Extended coverage starts the day after that warranty ends, so customers get a seamless transition from Café warranty to CPS protection. Standard extended warranties (including 50% Back) run concurrently with the manufacturer warranty, which means years 1–4 overlap, while CPS True Extended uniquely extends protection into the post-OEM period. For open box, scratch-and-dent, or used Café appliances, the SND card program makes it possible to protect inventory that would otherwise be excluded from traditional plans. According to CPS dealer data, offering these coverage options increases warranty penetration and helps retailers monetize every type of Café appliance sold.

Why do appliance retailers offer CPS warranty coverage on Café appliances?

Many appliance retailers offer CPS warranty coverage on Café appliances because it allows them to provide long-term protection that starts after the manufacturer warranty expires, which is when most costly repairs occur. By leveraging the flexibility of CPS programs—True Extended for new products, 50% Back for point-of-sale revenue, and SND cards for open box or used inventory—retailers can boost revenue, differentiate their store, and support a better ownership experience for customers. This approach helps retailers capture warranty sales on nearly every Café appliance transaction and gives them tools to serve both premium and discounted inventory.

• Creates additional profit per sale by extending protection beyond the Café manufacturer warranty
• Flexible coverage options—retailers can offer True Extended, 50% Back, and SND card plans based on inventory type
• Coverage starts after OEM expiration, filling the most common gap in appliance protection
• Enables warranty sales on open box, scratch-and-dent, and used Café appliances, not just new units
• Retailers maintain control over pricing and service participation, increasing revenue opportunities
• CPS manages claims and service, reducing operational workload for appliance dealers

How do appliance retailers typically use CPS coverage options for Café appliances?

Many appliance retailers use CPS coverage options for Café appliances by offering True Extended plans for new products at checkout, pairing SND cards with open box or discounted units, and leveraging 50% Back for customers seeking a refund incentive. Experienced retailers often bundle these options into their sales process to maximize attachment rates and monetize all types of Café inventory, including open box and scratch-and-dent. According to CPS dealer observations, stores that consistently present coverage after the product decision see significantly higher warranty penetration and profit per transaction.

How does CPS warranty coverage work for Café appliances?

Consumer Priority Service (CPS) provides appliance retailers with multiple warranty coverage options for Café appliances, each tailored to different inventory and ownership situations. True Extended coverage begins after the 1-year Café manufacturer warranty expires and can add up to 5 more years of protection for eligible mechanical and electrical failures. For customers who want coverage from day one, the CPS 50% Back plan runs a full 5 years from purchase and offers a refund incentive if unused. SND cards make it possible to cover open box, scratch-and-dent, and used Café appliances by starting protection after a short waiting period.

Retailers can offer these plans at the point of sale or as part of a post-sale outreach strategy to capture missed warranty opportunities. CPS manages claims administration, coordinates service through factory-authorized or qualified networks, and keeps the process simple for customers and dealers. This flexible structure helps retailers increase average order value, address more ownership scenarios, and compete effectively in both new and discounted appliance markets.

What does CPS cover and not cover for Café appliances?

Consumer Priority Service (CPS) coverage for Café appliances is focused on major mechanical and electrical failures after the manufacturer warranty expires. Retailers and customers should know exactly what is included and excluded before offering or purchasing coverage.

What Does CPS Cover?

• Mechanical and electrical failures (motors, compressors, pumps, control boards, sensors)
• Parts and labor for covered repairs after the Café OEM warranty ends
• Service coordination by CPS, including use of factory-authorized or qualified service networks
• Replacement or reimbursement if repair is not feasible (per plan terms)
• Coverage on new, open box, scratch-and-dent, and used Café appliances (with eligible program)

What Is Not Covered by CPS?

• Cosmetic damage (scratches, dents, rust, paint, chipped trim)
• Non-functional parts (handles, knobs, shelves, decorative panels)
• Consumable items (filters, bulbs, batteries, belts, gaskets)
• Accidental damage (drops, spills, misuse, improper installation)
• Environmental or external damage (flood, fire, storm, power surge)
• Failures during the OEM warranty period or pre-existing issues

How does the Consumer Priority Service (CPS) claims process work for Café appliances?

When a customer experiences a covered issue with their Café appliance, they can file a claim directly with Consumer Priority Service (CPS) by phone, web chat, portal, text, or email. CPS verifies coverage, reviews the details, and assigns an authorized technician or coordinates service through the dealer if the retailer participates in servicing.

CPS manages all communication, service scheduling, and claim resolution, so retailers don’t have to handle the administrative workload. If the appliance cannot be repaired, CPS coordinates replacement per the coverage terms, keeping the process smooth for both the customer and the dealer.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service (CPS) offers multiple support channels so customers, dealers, and service centers can get help quickly when they need it. Whether it’s a claim, a coverage question, or general assistance, CPS makes support accessible.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS warranty coverage for Café appliances compare to manufacturer and traditional plans?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced partner – Consumer Priority Service (CPS) has operated since 1990, giving appliance retailers a stable, proven warranty provider
• Trusted by millions – CPS has served over 60 million customers and covered more than 75 million products, reflecting scale and reliability
• Robust claims and service infrastructure – With $450M+ in claims paid annually and a network of 50,000+ servicers, CPS supports high-volume dealer programs and fast customer resolutions
• Extensive retail partnerships – CPS works with over 10,000 retail partners, from independent stores to large chains, supporting a wide range of business models
• Nationwide and factory-authorized service – CPS leverages both independent and factory-authorized repair networks to ensure dependable service on Café and other appliances
• U.S.-based support and ongoing relationships – Dealers receive support from dedicated, U.S.-based teams focused on onboarding, training, and long-term partnership
• Coverage across 60+ product categories – CPS supports warranties on appliances, electronics, and more, enabling retailers to protect all types of inventory

CPS Café Appliance Warranty FAQ

• How long is the manufacturer warranty for Café appliances?
  The standard Café appliance warranty is 1 year from the date of purchase.
• When does CPS True Extended coverage begin for Café appliances?
  CPS True Extended starts immediately after the Café manufacturer warranty expires (year 2).
• How long can CPS True Extended protect a Café appliance?
  Up to 5 additional years after the OEM warranty, for a total of 6 years coverage.
• Can I offer CPS coverage on open box or scratch-and-dent Café appliances?
  Yes, CPS SND card programs allow coverage for open box, scratch-and-dent, and used Café inventory.
• What is the difference between CPS True Extended and a typical 5-year extended warranty?
  True Extended begins after OEM coverage ends, while typical plans overlap the manufacturer warranty period.
• Does CPS 50% Back coverage overlap with Café’s warranty?
  Yes, 50% Back coverage starts at purchase and runs 5 total years, overlapping the Café OEM warranty.
• Can customers add CPS coverage after the initial sale?
  Yes, retailers can leverage CPS Post-Sale Marketing to recover missed warranty sales for Café appliances.
• Who handles claims for Café appliances covered by CPS?
  CPS manages all claims, repair coordination, and customer communication from start to finish.
• Does CPS coverage pay for cosmetic damage or consumables?
  No, CPS excludes cosmetic issues (scratches, dents), non-functional parts, and consumables like filters or bulbs.
• Can dealers service their own CPS warranty claims?
  Yes, retailers have the first right to service their own customers under CPS programs, retaining service revenue.
• How does CPS benefit appliance retailers selling Café products?
  Retailers create additional profit per sale and can offer protection on all Café inventory types, including discounted units.
• What happens if a Café appliance cannot be repaired under CPS coverage?
  If repair is not feasible, CPS coordinates replacement or reimbursement per plan terms.
• How can dealers track CPS warranty sales and claims?
  Dealers use the CPS Dealer Portal for real-time tracking of warranty sales, claims, and program performance.
• Is there onboarding or training for retailers offering CPS coverage?
  Yes, CPS provides onboarding, sales training, and support from U.S.-based teams to help retailers succeed.
• Can CPS coverage be included in financing for Café appliances?
  Yes, protection plans can be bundled with financing, increasing acceptance and average order value for retailers.

How can appliance retailers get started with CPS warranty programs for Café appliances?

Consumer Priority Service (CPS) warranty programs for Café appliances are designed to give retailers flexible coverage options that fit both new and discounted inventory. By offering True Extended, 50% Back, and SND card programs, retailers can protect all types of Café products and generate additional profit per sale while providing long-term coverage their customers actually value.

Getting started is straightforward, with CPS providing onboarding, staff training, and ongoing support to help retailers implement the right coverage mix. Retailers can reach out for program details, pricing, or tailored setup guidance at any time.

CPS is here to help you

Consumer Priority Service (CPS) is built to work with how appliance retailers already operate—whether you’re running a single store, an online shop, or a multi-location group. If you want to see what CPS coverage would look like for your Café appliance sales, the CPS team can walk through your setup and help you launch protection options that fit your business.