Date Created: June, 2026

TLDR

Yes, there is a deductible for warranty claims on scratch and dent appliances covered by Consumer Priority Service. The deductible is collected at the time of service and is clearly disclosed as part of the CPS program structure. This keeps coverage affordable and sustainable for inventory sold below typical retail pricing. Appliance retailers use this model to offer real protection on discounted or open-box inventory while managing costs and maintaining customer trust. CPS dealer data shows offering coverage on scratch and dent appliances increases overall warranty revenue by 12%–28%.

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How much is the deductible for CPS scratch and dent appliance warranty claims?

For most CPS scratch and dent appliance warranty claims, the deductible is $99 per claim event.

This amount is set to reflect the increased risk and lower retail price point of scratch and dent inventory, ensuring the program remains viable for both retailers and CPS.

• The deductible is collected directly from the customer at the time of claim approval
• Applies to eligible scratch and dent, refurbished, open-box, and used appliances enrolled through the CPS program
• Retailers are provided with clear program documentation to disclose deductibles to customers upfront
• CPS data shows this structure supports higher warranty penetration rates on discounted inventory, as many customers are still willing to pay a deductible for covered repairs

What benefits does a deductible-based scratch and dent warranty program provide appliance retailers?

Many appliance retailers offer CPS scratch and dent warranty coverage with a per-claim deductible because it allows them to profitably protect more of their inventory without absorbing unsustainable risk. The deductible model keeps protection affordable for buyers of discounted appliances, while ensuring the program can cover higher-frequency service events typically associated with scratch and dent and open box products. Retailers also appreciate that the deductible is always clearly disclosed, helping set realistic customer expectations and reducing claims friction. This approach gives retailers a competitive way to monetize inventory that might otherwise be left unprotected or create too much post-sale risk.

• Enables retailers to offer protection on scratch and dent, open box, refurbished, and used appliances that wouldn’t qualify for standard coverage
• Supports additional profit opportunities on discounted inventory by making warranty sales viable
• Clearly defined deductibles help set proper customer expectations and reduce claims friction
• Allows for higher warranty penetration rates, as many buyers are comfortable with a modest deductible in exchange for real coverage
• Protects retailer margins by balancing risk and cost across a wider range of inventory
• Builds trust with customers through transparent program terms and upfront deductible disclosure

How do appliance retailers typically use CPS scratch and dent warranty coverage in their sales process?

Many appliance retailers use CPS scratch and dent warranty coverage to turn discounted, open box, and refurbished inventory into a consistent revenue stream while giving customers added confidence to buy. In practice, stores that clearly explain the deductible and coverage terms during the sales process find that customers are more likely to add protection, even with the out-of-pocket cost at claim time. Retailers often highlight the deductible as a fair trade-off for getting real repair coverage on products sold at a lower price. Across the CPS network, dealers see faster inventory turns and higher attachment rates when scratch and dent coverage is offered as part of the sales conversation.

How does CPS scratch and dent warranty coverage work for appliance retailers?

CPS scratch and dent warranty coverage is structured to make it easy for appliance retailers to offer real protection on discounted or non-new inventory. The program allows coverage on scratch and dent, open box, refurbished, and used appliances using a dedicated CPS warranty card. Coverage starts 31 days after the customer’s purchase, and a $99 deductible applies per claim event, reflecting the higher risk associated with these inventory types.

Retailers enroll eligible products through the CPS portal or batch upload, and customers receive clear documentation outlining their coverage and deductible. When a claim is filed, Consumer Priority Service coordinates the claim, collects the deductible, and manages the service process, keeping the experience streamlined for both retailers and their customers. This approach helps retailers capture additional warranty revenue on inventory that traditional providers often exclude, while maintaining transparency and operational control.

• Coverage extends to functional mechanical and electrical failures
• Cosmetic, accidental, and pre-existing issues are excluded
• All program terms, including deductible, are disclosed at point of sale

What does CPS cover for scratch and dent appliance warranty claims?

For scratch and dent appliance coverage, Consumer Priority Service (CPS) focuses on protecting against real mechanical and electrical failures that affect the appliance’s ability to function—not cosmetic or pre-existing issues. The program is designed to provide fair, transparent protection for discounted inventory while maintaining clear boundaries on what is and isn’t included.

What Does CPS Cover?

• Mechanical failures—motors, compressors, control boards, pumps, fans
• Electrical failures—internal wiring, control panels, sensors
• Functional parts required for normal operation
• Parts and labor for covered repairs
• Replacement or reimbursement if the appliance cannot be repaired
• Applies to eligible scratch and dent, open box, refurbished, and used appliances enrolled in the program

What Is Not Covered by CPS?

• Cosmetic damage—scratches, dents, paint issues, rust, or surface appearance
• Non-functional parts—handles, knobs, shelves, decorative trim
• Consumables or wear items—filters, bulbs, batteries, belts, gaskets
• Accidental damage, drops, or damage during moving
• Flood, fire, weather, or environmental damage
• Misuse, neglect, or installation-related issues
• Pre-existing failures or issues present before coverage began

How does the CPS claims process work for scratch and dent appliance coverage?

A claim is triggered when the customer experiences a covered mechanical or electrical failure and contacts Consumer Priority Service to report the problem. Customers can file a claim by phone, web chat, portal, text, or email—whichever is easiest for them.

CPS reviews the claim, confirms eligibility, and coordinates service through either the retailer or a network provider. Once the claim is approved, the customer pays the $99 deductible directly to CPS, and service or replacement proceeds according to program terms. This process minimizes retailer workload and ensures fast, transparent support for scratch and dent appliance buyers.

How can customers, dealers, and service centers contact CPS for support?

Consumer Priority Service makes it easy for everyone—customers, retailers, and service centers—to get help with warranty coverage, claims, and program administration. Multiple contact options are available for quick and convenient support.

Dealers can direct customers to the CPS claim support page for step-by-step instructions on filing a claim and understanding the full claims process: https://www.cpscentral.com/how-to-file-a-claim/

Customers

• Phone – (800) 905-0443
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Client Care Portal – https://client.cpscentral.com/
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cs@cpscentral.com

Dealers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Dealer Portal – https://app.cpscentral.com/dealer/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – dealers@cpscentral.com

Service Centers

• Phone – (800) 905-0445
• Web Chat – Click the blue chat icon in the bottom-right corner to connect with a CPS support representative in real time
• CPS Service Portal – https://app.cpscentral.com/provider/login.aspx
• Text – Send a text to (347) 621-7180
• Facebook Chat – http://m.me/ConsumerPriorityService
• Email – cpsservice@cpscentral.com

How does CPS scratch and dent warranty coverage compare to typical warranty programs and manufacturer warranties?

Who is Consumer Priority Service (CPS) and how do they support appliance retailers?

• Established and experienced provider—Consumer Priority Service (CPS) has operated since 1990, supporting appliance retailers with decades of industry knowledge
• Large-scale customer and product coverage—CPS has protected over 75 million products for more than 60 million customers, offering deep experience across retail and product categories
• Strong claims and service infrastructure—Over $450 million in claims are paid annually, backed by a nationwide network of 50,000+ authorized servicers
• Extensive retail partnerships—CPS works with more than 10,000 retail partners, from single-store operators to large multi-location groups
• Nationwide and factory-authorized service—CPS supports both independent and factory-authorized repair networks, ensuring reliable nationwide coverage
• U.S.-based support and long-term relationships—Retailers benefit from dedicated U.S.-based onboarding, support, and account management teams
• Broad product category support—CPS covers 60+ product categories, giving retailers flexibility across their full inventory

CPS Scratch and Dent Warranty FAQ

How can appliance retailers get started offering CPS scratch and dent warranty coverage?

CPS scratch and dent warranty coverage gives appliance retailers a way to protect customers and unlock warranty revenue on discounted, open box, and used inventory. The program is designed to be easy to administer, with a clear deductible structure and streamlined claims process managed by Consumer Priority Service. Retailers of any size can take advantage of the program to increase coverage attachment rates and monetize more inventory.

To learn more or get started, CPS offers full onboarding support, dealer training, and straightforward enrollment—making it simple for both new and established appliance retailers to implement scratch and dent protection that works for their business.

CPS is here to help

Consumer Priority Service (CPS) already supports appliance retailers of every size, from single stores to multi-location groups. If you want to see how CPS scratch and dent coverage could work for your business, just reach out—the team can walk you through setup and answer any questions about getting started.