Nathan Z at CPS went above and beyond to help get my camera in working order. I had the misfortune of purchasing a camera that wasn't working properly from the outset, and after sending it to Nikon and learning the they wouldn't repair it, Nathan went to bat on my behalf to have CPS do the repairs at no cost to me, even though technically my repairs weren't covered under their extended warranty policy. I'm so appreciative to him for his help. Such care and concern for customers is a wonderful thing to experience.