Will my coverage continue after my exercise equipment is repaired?
Yes. Your coverage will typically continue until your contract expires. Your coverage will end, however, if your exercise equipment is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your equipment).
What happens if the service center cannot repair my equipment?
If we cannot repair your exercise equipment, we will provide you with a check for the current market value of your equipment.
Will my equipment be repaired on-site?
Yes. We'll send out an authorized service center to complete repairs and get your equipment back to working order.
How do I file a claim for my equipment?
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.
Can I transfer the warranty to a new user?
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
I have a manufacturer's warranty on my exercise equipment, when does my coverage start?
Your warranty contract and coverage begins after your manufacturer's warranty ends.
What don't these plans cover?
Neither of these plans include physical, cosmetic, liquid, nor impact damage. These plans do not cover equipment that was sold with preexisting conditions, or lost or stolen equipment.
What does the commercial plan cover?
The commercial plan covers the same things our standard plan covers, while also including regular maintenance for the machines. The commercial plan also has a $200 deductible for repairs.
What does the CPS standard exercise equipment extended warranty cover?
Our standard plan covers 100% of the parts and labor necessary for repairs. The warranty also covers all internal hardware failure and manufacturer defects.