What happens if the service center cannot repair my console?
If we cannot repair your console, we will provide you with a check for the current market value of your console.
Will I have to send in my console for repairs?
Yes, you will. If your console breaks, we will provide you with instructions on shipping it to CPS's repair facility. Once we receive it, we will complete repairs for your console.
How do I file a claim for my console?
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.
Can I transfer the warranty to a new user?
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
I purchased a refurbished console, when does my coverage start?
For refurbished consoles that have a 30-90 day warranty, our contract starts the date you purchase your console, with coverage beginning as soon as the 30-90 day warranty ends.
I have a manufacturer's warranty on my console, when does my coverage start?
Your warranty contract and coverage begins once the first year of your manufacturer's warranty ends.
Do these plans include coverage for my controller?
These plans do include coverage for one controller. For each additional controller, you would have to purchase additional coverage.
What don't these plans cover?
Neither of these plans cover drops over 6 feet, lost or stolen consoles, intentional damage to the consoles, or full water submersion.
What does the accidental plan cover?
Our accidental plan includes all the same coverage as our standard plan, with accidental damage included. We cover any drops under 6 feet or spills of liquid on the console.
What does the CPS standard video game console extended warranty cover?
This warranty covers any Nintendo, Sony, Microsoft, Atari, or any other brand name console. The coverage includes 100% parts and labor coverage for the repairs of the console. The plan covers any internal hardware failure of the video game console.