I'm having trouble and I need help

If for any reason you need help with our service or our warranties, contact us and we will be more than happy to help you resolve your issue.

Is my coverage international?

All Consumer Priority Service warranties carry a worldwide option at no additional charge. Learn More

How is this different than the manufacturer’s warranty?

A manufacturer’s warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts.

Consumer Priority Service warranties provide comprehensive, long term, even length coverage. This means that should your product fail within your warranty coverage time frame, both parts and labor costs are covered.

Where do I buy a Consumer Priority Service warranty?

Consumer Priority Service warranties can be purchased along with your product at participating retail and internet affiliates. If you purchased a product from a retail store that does not carry Consumer Priority Service warranties, you may call (800) 905- 0443 for an authorized reseller near you.

Can I renew my Consumer Priority Service warranty?

Yes, you can extend certain warranties. If your warranty is eligible for renewal you will receive a notice from CPS with your options 30 days prior to its expiration date.

Where can I find my Membership ID?

If you received a Warranty card:

Your Warranty # is located under the barcode.

If you received an email:

You can find your Warranty # in the body of the email.

If you received a letter:

You can find your Warranty # in the body of the letter.

Why does my plan read "under $1000.00"?

Some warranties carry a dollar value on them. This means that your product's purchase price, excluding tax, delivery and accessories is below the listed price on the warranty. It's simply a classification based on the price of purchase of the product under warranty.

Do I need to provide proof of purchase?

Yes. In order to file a claim, we require that a copy of your item's original invoice/receipt of sale (showing the date and value) be on file with us. You can upload your invoice to your account at any time.

Can I transfer my warranty to another person?

Yes, all plans are transferable. Please email cs@cpscentral.com or call (800) 905-0443 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers