Do you cover the cost of shipping?

You are responsible for the cost of shipping in the event that your item needs to be shipped.

Do I get a loaner unit when my product is being serviced?

We're sorry, but we do not offer loaner units while your unit is being serviced.

How do I arrange for service?

Approval from Consumer Priority Service is required prior to the start of service. To initiate a claim please click here. Alternatively, you may call customer service at (800) 905-0443. Please have your original bill of sale and the plan available so our Customer Service representatives are able to quickly assist you.

Can I hire a company near me to perform repairs and send you the bill?

We're sorry, but any repairs to your unit must be pre-approved by CPS prior to work being performed. We do not accept invoices for work performed without our pre-authorization.

Who will perform the service on my product?

Our company works with tens of thousands of authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.

We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.