Can I buy coverage for my old phone?
Yes! Our warranty will cover your working phone, whether it is old or new.
What happens if I need to cancel my contract?
No worries! You can cancel your contract at any time by giving us a call at 1 (800) 905-0443. We will process your cancellation and send you a pro-rated refund.
How many claims can I file for my smartphone?
You can file as many claims as you like. Your phone coverage remains in place until your contract expires.
What happens if the service center cannot repair my smartphone?
If we cannot repair your smartphone, we will provide you with a check for the current market value of the phone.
Where will I send my phone for repairs?
CPS has 2 convenient options. You may bring your smartphone to a local repair shop or ship your device to CPS for service.
Option 1: Bring your phone to a local Smartphone repair shop or Apple retail store and submit your estimate to CPS for approval and reimbursement.
Option 2: If you prefer to ship your device to CPS for coverage, we will provide you with instructions. Once received, we will repair your smartphone and ship it back to you.
How much is the deductible for the smartphone?
The deductible varies depending on the plan and/or device. Feel free to give us a call for more information on smartphone deductibles.
How do I file a claim for my smartphone?
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.
I just bought the warranty, when does the coverage start?
Your contract starts the day you purchased our warranty, with coverage beginning on day 31. This helps protect us from fraudulent claims, ensuring we can provide the best coverage possible for you.
What doesn't the CPS Smartphone Extended Warranty cover?
Our smartphone warranty doesn't cover intentional damage, full water submersion, or lost or stolen phones.
What does the CPS Smartphone Extended Warranty cover?
This warranty covers 100% parts and labor for the repairs. It covers any and all hardware failure, charging problems (whether that be a defective battery or USB port), cracked and non-functional touch screens, any drops under 6 feet, and small liquid spills.