Will my coverage continue after my tablet is repaired?
Yes. Your coverage will typically continue until your contract expires. Your coverage will end, however, if your tablet is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your tablet).
What happens if the service center cannot repair my tablet?
If we cannot repair your tablet, we will provide you with a check for the current market value of your tablet.
Will I have to send in my tablet for repairs?
Yes, you will. If your tablet breaks, we will provide you with instructions on shipping your tablet to CPS's repair facility. Once we receive it, we will complete repairs for your tablet.
How do I file a claim for my tablet?
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.
Can I transfer the warranty to a new user?
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
I bought a refurbished tablet, when does my coverage start?
For refurbished tablets with a 30-90 day warranty, our contract starts the date you purchase your tablet, with coverage beginning as soon as the 30-90 day warranty ends.
I have a manufacturer's warranty on my tablet, when does my coverage start?
Your warranty contract and coverage begins after the first year of your manufacturer's warranty ends.
What does the CPS accidental damage warranty for tablets cover?
The accidental damage warranty covers all the same things the standard warranty covers, with accidental damage included. All drops under 6 feet and spills of water on your tablet are covered.
What does the CPS standard tablet warranty cover?
Our standard tablet warranty covers 100% of the parts and labor used in the repairs of your tablet. The warranty also covers surges, and all internal hardware failure, so long as it is not caused by accidental damage. This warranty is applicable to iPads, Kindles, Nooks, and more!