What happens if my TV can't be repaired?
If we cannot repair your TV, we will provide you with a check for the current market value of your TV.
How do I file a claim for my TV?
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by giving us a call at 1 (800) 905-0443.
If I sell my TV can I transfer the warranty to the new owner?
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
Will my coverage continue after my TV is repaired?
Yes. Your coverage will typically continue until your contract expires. Your coverage will end, however, if your TV is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your TV).
I bought a refurbished TV, when does my coverage start.
For refurbished products that have a 30 - 90 day warranty, the contract for your TV starts the date you purchase your TV, with coverage beginning as soon as the 30-90 day warranty is over.
I have a manufacturer's warranty on my TV, when does my coverage start?
For our standard plan, your contract and coverage start after the first year of your manufacturer's warranty is over.
Do you have commercial plans available for TVs?
Yes, we do have commercial plans available for TVs. They cover the same issues that our standard plan does. The main difference is that the contract for our commercial plans start the day you purchase the TV, with coverage starting as soon as the manufacturer's warranty is over.
Can I use the standard plan for a TV I'm using commercially?
No. If you are purchasing a TV for commercial use, you cannot purchase our standard plan.
Will I have to send in my TV for repairs?
For TVs under $500 and 40 inches, you will be directed to send your TV into CPS's authorized service center. For TVs over $500 and 40 inches, CPS will send a local authorized repair center to the customer's location to do repairs.
What doesn't CPS's TV extended warranty cover?
This warranty does not cover any kind of damage to the TV, the cost of removal or reinstallation, or burn in on the television screen. Stolen TVs are also not covered.